Subject matter expert with 15 years of IT experience as a systems administrator and business analyst. Performed extensive work as technical lead for the strategic implementation of business processes and application upgrades and major projects. Experience includes defining requirements, policies, processes and procedures and
developing test strategies and test cases for application and user acceptance testing. Knowledgeable in solving complex problems in high-pressure environments, cultivating, managing and leveraging client relationships. Project
manager responsible for targeting optimal utilization and savings involving
evaluation, contract analysis and advisement of requirements, recommendations
and execution. Experienced in administrative and systems support for HR, e-Commerce/procurement and Financial ERP systems including, regulatory and business compliance.
Business systems analysis
Business process improvement
User acceptance testing
Business requirements matrices
with the design, implementation and maintenance of several ERP releases
including PeopleSoft HCM 8.9, 9.2 Financials 9.1
to Manager of Procurement Operations after 6 months of employment with State
·Contributed to a 99% team rating for
outstanding customer service and problem resolution by developing new processes and improving work flow.
·Spearheaded an enterprise wide upgrade
of PeopleSoft Financials 9.1 including the roll out of an e-Commerce purchasing and bidding system for a State of Georgia agency.
·Designed and delivered automated
termination process for ERP systems ensuring system integrity and confidentiality, mitigation of risks, and SOX compliance.
Manage and fulfill security tasks related to PS HCM 8.9, PS Financials 9.1, Portal 9.0, including other customized enterprise and corporate applications.
Utilize SQL scripts to perform regular audits of system tables and troubleshoot security incidents.
Provide feedback and recommendations to various business units to ensure security resolutions meets business needs and audit requirements.
Manage security policy and procedures governing system access, data owner approval process, and password controls.
Assess security vulnerabilities and partner with the business to implement corrective action.
Collaborate with technical analyst to implement and automate security processes.
Facilitated automated termination process for PS HCM and PS Financials Interacts with users and data owners, gather and document security requirements to ensure appropriate definition of security administration relative to the business and functional requirements.
Evaluate and analyze current security setup; recommend and implement role-based access control (RBAC) model that increase the overall effectiveness and efficiency of the security administration processes.
Tests security changes and updates relative to business requirements and specifications.
10/2010 to 05/2013
Manager, Procurement OperationsGeorgia Department of Behavioral Health and Developmental Disabilities (DBHDD)
Lead Agency Procurement Officer for DBHDD Hospitals and Regional entities.
Acted as liaison for procurement officers and Region Coordinators for Team Georgia Marketplace and the Department of Administrative Services and State Accounting Office.
Supervised purchasing and procurement staff to ensure accurate and timely completion of required duties and job responsibilities.
Managed day to day operations related to procurement and Visa purchasing card administration.
Responsibilities included reviewing requisitions to ensure compliance with state purchasing rules and regulations, resolving purchasing and contract issues involving vendors and the various business units.
Provided guidance and assistance in developing complex specifications for competitive bids for hospitals, regions, and main State office purchasing requests.
Agency Security Officer for PeopleSoft Financials.
Duties included ensuring roles and permissions met agency and SAO guidelines related to segregation of duties and approving security requests for system access.
Instituted new processes and training requirements inclusive of facilitating webinars and lunch and learns on the technical and functional aspects of PeopleSoft.
04/2010 to 10/2010
Business Operations Generalist/PeopleSoft AdministratorDept. of Human Services, State of Georgia
Held dual positions during the separation and formation of new State agency DBHDD.
Partnered with contracting agency Cherry Road to implement PeopleSoft Financials 9.1 upgrade.
Facilitated training, troubleshooting, and post production support relating to PeopleSoft Financials eProcurement system.
Redefined processes and procedures for State agency contract administration business process.
Coordinated user and technical review of business requirements.
04/2003 to 03/2009
Adv. Business Analyst/PeopleSoft AdministratorING Financial Services
evaluation, contract analysis and advisement of procurement requirements,
recommendation and execution related to the merger of accounts and
business lines due to a large company acquisition. Recommendations
resulted in a $105K cost savings and $314K cost avoidance for the company
Project manager responsible for targeting optimal utilization and savings for enterprise
wide printing and fulfillment program. Collaborated with core team members
in research and information gathering related to contractual obligations
and pricing, developing strategic plans and allocation of resources and dashboard
for project tracking, completion and success.
initiative to advise business units on processes involving fiscal
approvals related to fiduciary spending. Ensured a regulatory system of
checks and balances for authorized approval of requisitions and allocation
of departmental funds.
Assisted in and
supported strategic development of new processes and enhancements for
Ariba procurement application for continued compliance of GWAN and SOX
initiatives. Included UAT testing, production validation and confirming
Change Control modifications
Liaison between Human Resources and Finance business units and technical teams relating to information gathering and analyzing requirements for project upgrades, assisting in functional testing and developing methodology and tools for business processes, and training users.
Education and Training
B.A: JournalismUniversity of Georgia － Athens, GAJournalism
Skills and Certifications
PeopleSoft HR, PeopleSoft Financials, PHR, Leadership
Development, ITIL Foundations, Agile Methodology, Six Sigma Greenbelt Trainee, Program Facilitation, Ariba, Team Georgia Marketplace, Unix/Linux, SQL, Hyperion, Crystal Reports, Clarity, Microsoft Office Suite, Microsoft Visio, Microsoft Project, Access
Application Audit Systems