Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Successful engineering professional with over 9+ years of combined experience in semiconductor and medical device industry. Solid experience in leading all stages of technical projects, customer support, manufacturing- operations and project management. Organized, proactive, detail oriented and hands-on engineering professional with strong communication and problem solving skills.

  • Semiconductor Tools: LAM (LAM Research), TEL (Tokyo Electron), Axcelis, Mattson, NXE Source (ASML)
  • Medical Device: Tomcat, Panther-Fusion
  • Computer: Auto-Cad, Agile, MKS Integrity, Redmine, Si-View MM, SPC (Statistical Process Control), Microsoft Office Excel, Word, Power Point, Outlook
  • Knowledge of Lean manufacturing concepts (JIT, 5S, 5-Why Kaizen, 8D, Six Sigma, Kanban, DOE).
  • Knowledge of semiconductor processes like Etch, Photo-lithography, CVD, Implant, Wafer Bonding, Dicing, Flip-chip, Etc
  • Good understanding of GMP and Cleanroom safety process
  • Project management, Stakeholder alignment, Technical support, Troubleshooting, Failure analysis, Documentation
Work History
09/2019 to Current
Sr. Project Leader - CS NPI (New Product Intro.) Hound Labs Austin, TX,
  • Leading all phases of a project to achieve CS readiness for high volume manufacturing
  • Improve tool availability and performance by reduction of man hours spent on tool diagnostics through automation (improvement packages)
  • Align with stakeholders and lead cross sector/cross functional teams to manage project timeline and quality
  • Lead customers to adopt improvements. Manage resources and change
  • Evaluate new product designs for serviceability, quality, and reliability. Recommend design modifications to eliminate equipment malfunctions
  • Support engineering team in communicating and/or escalating issues, risks, mitigation and deviations to the agreed baselines
  • Mange customer requirements and feedback through weekly calls, document review meetings, emails and other means
  • Support fab/cleanroom activities during beta tests at customer sites
11/2016 to 09/2019
Sr. Equipment Engineer - Customer Support Asml Us City, STATE,
  • Provided 4th level technical support for field issues from customers related to EUV Source, supporting lithography scanners
  • Represented customer support at IRM platform (Issue Resolution Management) as CS business driver to ensure all critical customer issues are accepted & resolved by design & engineering team
  • Actively involved in all stages of releasing a new product or improvement towards field
  • Identified and resolved complex problems impacting operations with both proactive and reactive approach (root cause analysis)
  • Write, review and validate critical documentation for new products and functionalities to ensure product meets performance criteria such as serviceability, reliability and availability
  • Participated in FMEA, EC, FCO and other critical review/processes to ensure roll-out of a quality product
  • Provided required support for field escalations, on-site field support in high volume manufacturing cleanroom environment
  • Lead CS competency calls with all customer sites
04/2014 to 11/2016
Verification & Validation Engineer Hologic, Inc City, STATE,
  • Contract employee
  • Developed an expert level of understanding of organizations equipment's like Panther-Fusion, Tomcat and how they are used in medical practice in order to design, execute and review validation protocols on the instrument based on different scenarios
  • Responsible for maintaining project related protocols and conducting system diagnostic tests to approved protocols from initial build through ramp (Final Build)
  • Troubleshoot product problems and perform routine investigations into customer complaints, reported issues
  • Responsible for reporting complex issues to senior engineering team, log defects into the system with clear steps to reproduce
  • Support team to resolve technical problems related to the instrument by performing failure investigations and associated corrective and preventive actions
  • Follow FDA guidelines, mentor and provide technical direction and training to newly hired engineers
10/2012 to 04/2014
Shift Lead Engineer - Etch GLOBALFOUNDRIES City, STATE,
  • Coordinated with manufacturing operations, equipment engineers, process engineers, contracted vendors and technicians to review daily goals/priorities, project status and qualification time-lines
  • Execute specific department plans and strategies to achieve fab KPIs (Cycle Time, Line Yield, OEE-Overall Equipment Efficiency)
  • Responsible for analyzing, troubleshooting complex equipment malfunction and process excursions in fab/cleanroom environment
  • Monitored product quality using SPC (Statistical Process Control) and conducted engineering analysis for flagged product
  • Performed optical inspection on defected wafers and executed tool health check to determine root cause of defects
  • Used real time equipment health monitoring software (FDC) to foresee tool faults and perform proactive maintenance
  • Reviewed Gantt charts and assigned daily preventive maintenance and tool repair tasks to the technician team
  • Assisted floor staff by reviewing Bill-of-Materials (BOM) and ordering/expediting parts via internal system or emergency purchase order (EOP)
Expected in
Bachelor of Engineering - BE: Mechanical Engineering
Gujarat University - ,
Skills Technical Support Project Management Semiconductor Industry Maintenance & Repair Root Cause Analysis Medical Devices Statistical Process Control (SPC) Metrology Lithography
Expected in 12/2012
Master of Science: Mechanical Engineering
San Diego State University - San Diego, CA

Thesis: Investigation of Polyaniline (PANi) and SU-8 Composite Conductive Polymer: Pattern Ability and Electrical Characteristics

  • Successfully fabricated and achieved resistance from a polymer coated silicon substrate chip
  • Designed, manufactured, and integrated all layers of wafer in order to build a conducting chip
  • Performed analysis, characterization and testing of electrical properties with 4-point probe testing method

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School Attended

  • Gujarat University
  • San Diego State University

Job Titles Held:

  • Sr. Project Leader - CS NPI (New Product Intro.)
  • Sr. Equipment Engineer - Customer Support
  • Verification & Validation Engineer
  • Shift Lead Engineer - Etch


  • Bachelor of Engineering - BE
  • Master of Science

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