Successful engineering professional with over 9+ years of combined experience in semiconductor and medical device industry. Solid experience in leading all stages of technical projects, customer support, manufacturing- operations and project management. Organized, proactive, detail oriented and hands-on engineering professional with strong communication and problem solving skills.
Leading all phases of a project to achieve CS readiness for high volume manufacturing
Improve tool availability and performance by reduction of man hours spent on tool diagnostics through automation (improvement packages)
Align with stakeholders and lead cross sector/cross functional teams to manage project timeline and quality
Lead customers to adopt improvements. Manage resources and change
Evaluate new product designs for serviceability, quality, and reliability. Recommend design modifications to eliminate equipment malfunctions
Support engineering team in communicating and/or escalating issues, risks, mitigation and deviations to the agreed baselines
Mange customer requirements and feedback through weekly calls, document review meetings, emails and other means
Support fab/cleanroom activities during beta tests at customer sites
11/2016 to 09/2019
Sr. Equipment Engineer - Customer SupportAsml Us – City, STATE,
Provided 4th level technical support for field issues from customers related to EUV Source, supporting lithography scanners
Represented customer support at IRM platform (Issue Resolution Management) as CS business driver to ensure all critical customer issues are accepted & resolved by design & engineering team
Actively involved in all stages of releasing a new product or improvement towards field
Identified and resolved complex problems impacting operations with both proactive and reactive approach (root cause analysis)
Write, review and validate critical documentation for new products and functionalities to ensure product meets performance criteria such as serviceability, reliability and availability
Participated in FMEA, EC, FCO and other critical review/processes to ensure roll-out of a quality product
Provided required support for field escalations, on-site field support in high volume manufacturing cleanroom environment
Lead CS competency calls with all customer sites
04/2014 to 11/2016
Verification & Validation EngineerHologic, Inc – City, STATE,
Contract employee
Developed an expert level of understanding of organizations equipment's like Panther-Fusion, Tomcat and how they are used in medical practice in order to design, execute and review validation protocols on the instrument based on different scenarios
Responsible for maintaining project related protocols and conducting system diagnostic tests to approved protocols from initial build through ramp (Final Build)
Troubleshoot product problems and perform routine investigations into customer complaints, reported issues
Responsible for reporting complex issues to senior engineering team, log defects into the system with clear steps to reproduce
Support team to resolve technical problems related to the instrument by performing failure investigations and associated corrective and preventive actions
Follow FDA guidelines, mentor and provide technical direction and training to newly hired engineers
10/2012 to 04/2014
Shift Lead Engineer - EtchGLOBALFOUNDRIES – City, STATE,
Coordinated with manufacturing operations, equipment engineers, process engineers, contracted vendors and technicians to review daily goals/priorities, project status and qualification time-lines
Execute specific department plans and strategies to achieve fab KPIs (Cycle Time, Line Yield, OEE-Overall Equipment Efficiency)
Responsible for analyzing, troubleshooting complex equipment malfunction and process excursions in fab/cleanroom environment
Monitored product quality using SPC (Statistical Process Control) and conducted engineering analysis for flagged product
Performed optical inspection on defected wafers and executed tool health check to determine root cause of defects
Used real time equipment health monitoring software (FDC) to foresee tool faults and perform proactive maintenance
Reviewed Gantt charts and assigned daily preventive maintenance and tool repair tasks to the technician team
Assisted floor staff by reviewing Bill-of-Materials (BOM) and ordering/expediting parts via internal system or emergency purchase order (EOP)
Education
Expected in
Bachelor of Engineering - BE: Mechanical Engineering Gujarat University - , GPA: Skills
Technical Support Project Management Semiconductor Industry Maintenance & Repair Root
Cause Analysis Medical Devices Statistical Process Control (SPC) Metrology Lithography
Expected in 12/2012
Master of Science: Mechanical Engineering San Diego State University - San Diego, CA GPA:
Thesis: Investigation of Polyaniline (PANi) and SU-8 Composite Conductive Polymer: Pattern Ability and Electrical Characteristics
Successfully fabricated and achieved resistance from a polymer coated silicon substrate chip
Designed, manufactured, and integrated all layers of wafer in order to build a conducting chip
Performed analysis, characterization and testing of electrical properties with 4-point probe testing method
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