I'm an experienced leader in customer experience with a strong background in strategic planning, the successful execution of strategic initiatives, and a lifelong dedication to the advancement and transformation of our healthcare system. I can honestly say that right now, the combination of customer experience and healthcare make for a truly dynamic duo. I'm passionate about helping organizations drive sustainable transformation enabling a competitive advantage and maximizing the potential of business and the people therein. I'm a customer-centric, innovative thinker, and versatile change agent that loves leading and building high performing teams, tackling and fixing challenges, finding simplicity in complexity and leveraging data and insights to drive business results. My strengths include lateral leadership, networking, coalition building, persuasion, negotiation, consultative approaches, accountability, a highly honed commitment to integrity and most importantly, an unflappable sense of humor.
I'm intellectually curious, adventurous, and have a positive outlook on life -- each of these traits have served me well in terms of adapting and thriving amidst change, in both my personal and my professional life. This day and age, one thing can be certain; change is inevitable. We can either embrace it and cultivate it, or resist for a period of time. I say bring it!
Cavalia International - Event Management (Sept 2011 - Mar 2012)
Providence Health Services - Merger/Acquisition Management (Sept 2009 - December 2010)
The Regence Group - Program Consultant (Mar 2006 - July 2007)
CBSA/Meritain - Acting Director (Mar 2006 - July 2007)
Meritain Merger Project
CBSA Fully Insured Dental Business Divestiture
Weatherly Consulting - Engagement Management (Mar 2005 - Oct 2005)
Hartford Life - Management Consultant (2002-2005)
University of Saint Thomas – Adjunct Professor (2000)
Minnesota Wire and Cable - Project Management Training (2000)
American Express Financial Advisors – Program Management Consultant (1998-2000)
3M Corporation - Program Management Consultant (1997-1998)
Best Buy Company - Managing Director/Consultant (1996 -1997)
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