Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Ethical and talented at processing high volumes of error-free transactions to meet or exceed departmental goals. Offering 12 years of experience in quickly resolving customer related issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
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