Senior Organizational Development Specialist with expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail. Organized with possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
Performance management systems
Training programs development
Leading large departments
Identifying best practices
MS Office proficient
New employee orientations
Tenant and eviction laws
Sr. Organizational Development SpecialistNov 2010 - Current CITGO PetroleumHouston, TX
Research and develop programs and associated training material geared toward specific organizational situations.
Lead comprehensive training for various numbers of staff members, teams, and departments.
Resolved employment-related disputes through proactive communication.
Provide coaching for managers/supervisors as well as employees.
Developed and execute the new hire onboarding program.
Develop and record learning vignettes.
Director of Sports MinistryMar 2006 - Nov 2010 CrossPoint Community ChurchHouston, TX
Developed, organized, and executed sports programs designed to reach the community.
Provided ministry guidance to youth involved in the programs.
Marketed the church and programs to the community.
Senior Property ManagerMar 1996 - Mar 2006 ProLogisHouston, TX
Boosted company revenue by more than 5% by successfully protesting and reducing property taxes.
Spearheaded Pro123, resulting in an increase in customer satisfaction.
Assisted all phases of construction projects, from bidding to final walk-through.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Supervised the work of 16 team members, offering constructive feedback on their work performance.
Defined clear targets and objectives and communicated them to other team members.
Monitored timelines and flagged potential issues to be addressed.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Implemented a set of comprehensive tracking processes to monitor customer compliance performance.
Property ManagerMar 1986 - Mar 1996 Town & Country TrustBaltimore, MD
Answered an average of 12 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Prepared operational and salary budgets.
Worked with stakeholders to drive product and service definition and design.
Managed day-to-day development issues.
Executed training programs.
Reconciled business and creative needs.
Developed monthly reports.
Bachelors of Business Management: Business2004 LeTourneau UniverstyLongview, TX