Highly motivated Business System Analyst with Project Management experience, relationship/team builder, deadline driven, a professional work ethic with over 12 years experience in product/application development, consulting and system implementation. Effective team leader, currently seeking a leadership opportunity in product development where my analysis, communication, self-motivation, insurance and financial industry knowledge skills can be leveraged. Looking forward to meeting the demands of delivering on project goals, delivering quality products within scope and on time in a fast paced and technologically advanced environment.
Eliciting Business Requirements
Developing Business and Functional Requirements
Creating Use Cases/User Stories
Insurance Administration Systems configurations
Retirement/IRA's/Contribution and Defined Benefit Plans
Responding to RFP
MS Office Suite
Pentaho Reports Designer
Sr. Manager Implementation ConsultantDec 2013 to Current EXL LifePRO － Indianapolis, IN
Implemented EXL LifePRO Policy Administration Systems for Life, Health Insurance, Group Health, and Annuity products/company.
Elicited business requirements from the client, configured the administration system to client Insurance product specification, load commission and premium rates, develop test plans/test cases and approach documents.
Testing and Conversion Project Lead
Build client relationships and manage client expectations
Developed mapping template and led process of mapping client data for conversion from current admin system to new admin system.
Introduction of Project Management Life Cycle principles and developed processes and artifacts that could be used throughout the organization.
Sr. Business Analyst/Project ManagerOct 2012 to Nov 2013 Stonewood Insurance － Raleigh, NC
Responsibilities included review and evaluation of policy admin systems against business needs for Workers Compensation, Property and Casualty insurance products.
Configuration of business Insurance products.
Implementation of policy administration system required, eliciting business requirements, translation of requirements into technical specs for configuration of the system by vendor, managing vendor relationship to ensure on time delivery, managing an offshore team of testers, review and approval of QA testing scripts, UAT testing and regression test cases/scripts.
Creation of management status reports, scope management; ensuring product meets state regulations and ISO reporting rules.
Lastly implemented a Data Warehousing and BI solution, including mapping/validation of mapping data into data warehouse, development of operational and statistical reports in BI tool, reconciling policy information from MGA's/TPA's and weekly reconciliation of internal policy and claim data/values in the data warehouse.
Vendor relationship management and vendor review
proof of concept requirements development.
Successful loading of commercial auto (trucking) and admitted General Liability policies in Data Warehouse from managing general agency partners.
Create mapping/data delivery template for MGA's/TPA's Developed and Managed defect reporting and resolution process.
Communicated project status across the organization and coordinated signoff of policy administration system and data warehouse implementation.
Created business requirements template and signoff process.
Completed gap analysis of Commercial Auto and GL products for ISO reporting.
Principal Consultant/Config. LeadApr 2007 to Oct 2012 Oracle － Bala Cynwyd, PA
Coordinate efforts with testing and integration to assist with test case development and middleware integration.
Analyze business processes, document business requirements and testable functional requirements focusing on enhancing efficiencies and scalability using various techniques including focus groups, user interviews, user stories and use cases.
Provide live demonstrations and web demonstrations of configuration to clients and potential clients.
Participate in RFP by providing estimates and potential design solutions for potential clients and Proof of Concepts configuration for existing and potential client implementations.
Lead configuration efforts for implementation activities including, managing team output, resources, budget and risk.
Liaison to product development for client and liaison to testing for client and development.
Participate in Joint Application Design sessions (JAD) for new product development and existing product enhancements.
Prepare periodic management reports of configuration status and individual team members' performance/progress.
Key Achievements: Instrumental in developing processes for coordinating/managing resolution of client reported defects for product implementation projects.
Spearheaded method of successfully implementing Data Dictionary post application implementation.
Defect/Configuration Coordinator for the most successful client implementation of the application in product history.
Config Lead for flagship implementation of Group Insurance Policy Administration.
Mentor in Leadership program for Asia market BA/config representatives (Japan and India).
Configured template model for "Death Processing" for Annuities.
Participated in or Lead several successful multimillion dollar product implementation projects.
Managed 15-20 mutual fund and brokerage account problem resolution representatives.
Later moved to overseeing and communicating the end-to-end development life cycle as a liaison for the business.
Products managed consisted of the Imaging and Workflow, Electronic Forms, and Correspondence business applications.
Responsibilities included gathering and prioritizing enhancement requests from internal and external clients, documenting business requirements, communication and development of product pre-release information to stakeholders and clients.
Documenting final release and installation instructions to clients.
Managed small product implementation projects.
Key Achievements Lead implementation of project management software and repository usage for the Product Management team usage internally.
Documented processes, user training materials and conducted project audits to ensure accurate usage.
Developed estimation tool for communication to external client for overall costs of product implementations.
Created pre-release and post-release enhancement communication templates.
Developed Quality Assurance review and scoring program for the Account Resolution group.
Created the tools used and tracking mechanisms use to capture performance and quality ratings for ARG reps.
Master of Business Administration, Information Systems Mngmt Information Technology Mngmt2010Strayer University － Springfield, PAGPA: GPA: 3.8/4.0Information Systems Mngmt GPA: 3.8/4.0 Studies focused in business management concepts applied to information systems including, software development, IT project management, technical planning, business case analysis, sales forecasting, risk analysis, accounting, marketing and security. Information Technology Mngmt
Bachelor of Science2007Peirce College － Philadelphia, PAGPA: GPA: 3.6/4.0GPA: 3.6/4.0 Specialized in Technology Management for multiple areas of technology including, software development, networking, database administration, project management and security.
Analysis: Business, Risk, Systems
Data Mapping: Admin Platforms, interfaces, data warehouses, ERP
Insurance: Worker's Compensation, Commercial Auto, General Liability, Life, ISO, Annuities, Group Dental, Supplemental Health