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Sr. Manager, Digital Product Management Resume Example

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SR. MANAGER, DIGITAL PRODUCT MANAGEMENT
Summary

Digital product strategist passionate about delivering business results through winning mobile and web customer experiences

Core Competencies
  • Adept at navigating regulatory, risk and operational constraints to deliver outstanding digital experiences
  • Stellar interpersonal and communication skills
  • Ability to manage technical and operational resources to business intent
  • Problem solving and execution
  • Leadership and people management
Experience
10/2015 to Current
Sr. Manager, Digital Product Management CVS Health － Boston, MA
  • Lead team of Product Managers focused on Front Store Shop, Checkout and Registration experiences
  • Partner with stakeholders across Front Store, Security, Pharmacy and Minute Clinic to deliver customer facing digital products (app, mobile and desktop web)
  • Play a key role in developing our 2017 Digital Front Store Initiatives
10/2005 to 09/2015
Digital Product Management Capital One － McLean, VA

Sr. Manager, Digital Product Management (06/14-9/15)

  • Product Manager for Retail & 360 Consumer Online Bill Payment: worked with vendor, design and agile development teams to design and implement our future state Online Bill Payment
  • Led issue resolution through partnership with call centers, branches and Risk

Sr. Manager, Digital Consumer Strategy (01/11-06/14)

  • Strategic leader in the organization driving business intent, ideation and prioritization for Consumer Bank online servicing

Sr. Manager, Online Business Solutions (10/05-1/11)

promoted from Manager in 2007

  • Managed lean design and QA teams that delivered numerous successful projects and solved customer experience challenges by recommending changes to user interface and key functionality
12/2003 to 03/2005
Web Enhancement Manager Citizens Bank (formerly Charter One) － Providence, RI
  • Recommended enhancements to improve the effectiveness of the Internet channel based upon review of proposed designs, production environment and competitive benchmarking
  • Researched the history and performance of similar business models for a new venture
09/2000 to 08/2003
Senior Analyst Gómez, Inc － Waltham, MA
  • Managed the Gómez (now Keynote) Internet Banker and Credit Card Scorecards
  • Wrote syndicated research and notes for clients on the online delivery of financial services
  • Quoted in publications including The Wall Street Journal and Business Week
Education
2000
Bachelor of Arts: Classics, English Wellesley College － Wellesley, MA

Varsity Cross Country; Arts Editor, The Wellesley News
Interests

Varsity Cross Country and Track Coach at The Winsor School, Boston, MA

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Resume Overview

Companies Worked For:

  • CVS Health
  • Capital One
  • Citizens Bank (formerly Charter One)
  • Gómez, Inc

School Attended

  • Wellesley College

Job Titles Held:

  • Sr. Manager, Digital Product Management
  • Digital Product Management
  • Web Enhancement Manager
  • Senior Analyst

Degrees

  • Bachelor of Arts : Classics, English

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