sr manager resume example with 8 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Business-driven individual with more than 8 years working in Data and Analytics areas, and known for helping stakeholders translate business and financial goals into actionable data management plans. Bridges gaps between technical and non-technical personnel. Provider of holistic, beneficial analytics oversight for business stakeholders of all sizes in all areas of interest.

  • Strategic planning
  • Analytical skills
  • Data management
  • Team Leadership
  • Decision Making
  • Data Analysis
  • Project planning and development
  • Programming languages (SQL, Python, R)
Work History
07/2019 to Current Sr Manager Fiserv, Inc. | Berkeley Heights, NJ,
  • Data & AI Responsible for driving Enterprise Data Strategy solutions within the bank which help in cost savings and efficiencies across Enterprise as well as build the best class data capabilities solutions.
  • Led and coached a team of 5 analytics managers and analysts, focusing both on developing their professional skillsets as well as achieving organizational goals and objectives.
  • Provided and communicated key strategic and insights within Data & Analytics to executive senior leadership, which assisted leaders to create more efficient Data Management strategy within the bank.
  • Led major work-streams on the Enterprise Data Strategy, which aimed to drive collaboration and reusability of analytics within the bank.
  • Managed an annual $2M budget for Data Strategy implementation and improvement.
  • These funds were ultimately used for creating the necessary reporting for performance and adoption within Data Community, building Enterprise integrated platform to increase data literacy, and improved Data Governance process within the bank.
  • Built and maintained the Enterprise Data Strategy integration product, which included Marketplace 360, a one-stop-shop solution for Enterprise to better understand the data and how to use it effectively to increase speed to market of business outcomes.
  • Collaborated with Business and Technology teams in understanding Business needs in Data & Analytics and its execution throughout the Bank.
  • This information was then used to provide more comprehensive analytics solutions to leaderships.
  • Championed and influenced the data strategy adoption across lines of businesses and geographies by keeping informed of emerging data product features that increase the speed to market for AI and Machine Learning products within the Bank.
  • Worked closely with senior leaders and business lines to develop the best Data, Analytics & AI approach for the bank, such as the Work From Home strategy during the beginning of pandemic 2020.
  • This analysis was utilized by all levels of management within the organization and allowed stakeholders to obtain additional insights related to the work habits of the organization while teams were in process of transitioning to a remote working environment.
  • Led and organized training and major events for Data & Analytics within the Bank, such as Hackathon, AWS DeepRacer, Community of Practice forum, in-house training for Analytical Tools, and AWS Sage Maker training with around 150 attendees.
  • Tools/languages: SQL, Python, R, Spotfire, Power BI, Tableau, Dataiku, Datameer, Neo4J (Graph Database), Jira, Confluence, AWS Sage Maker, AWS Athena.
05/2018 to 06/2019 Data Analytics – Manager United Airlines | City, STATE,
  • Responsible for analyzing large quantities of unstructured and structured data to develop insightful measures and strategies for firm stakeholders and executive management.
  • Developed insightful dashboards and other tools that allowed executive management to make informed business decisions for its operational strategy for Inflight Wi-Fi and Volunteer Solicitation program.
  • Created end-to-end real-time anomaly detection dashboard to alert technical field engineering for any indication of potential issues for Inflight Wi-Fi using ELK.
  • Worked with sales and finance team to build Inflight Wi-Fi sales prediction model using gradient boosting method, which result in 5% increased for YoY ancillary sales for Wi-Fi.
  • Maximizing ROI for the Volunteer Solicitation program by optimizing the bidding processes options for customers through linear programming using Julia.
  • Effectively communicated and presented findings and complex analytical solutions to executive management.
  • Worked both cross functionally, as well as with international teams, to create and implement strategies for the successful execution of projects.
  • This included training overseas teams to perform complex tasks required for the implementation of the projects.
  • Collaborated and managed vendor relationships with inflight Wi-Fi providers, such as Thales, Go-Go, Panasonic, and Viasat to ensure performance stabilities and reporting, as well as an alignment on current and future strategy.
  • Managed employees, with a focus of not only developing their skills related to data analysis, but also provided professional coaching so that they may fully realize their potential with the company.
01/2015 to 05/2018 AVP, eTail Marketing Analytics Lead Synchrony Financial | City, STATE,
  • Responsible for leveraging data and analytics to implement business strategy and marketing campaigns for clients.
  • Communicated and delivered analytical finding to stakeholders and clients to influence the strategy direction of the portfolios.
  • Managed a relationship and engagement between external and internal clients to execute the best marketing strategy for all stakeholders.
  • Designed and built marketing campaigns through customer profiling to better understand spending behaviors.
  • Led several initiatives involving A/B Testing, marketing optimization, and advanced analytics, such as classification and regression, to develop optimal and actionable marketing strategies for clients.
  • Designed and built statistical models to solve business problems, through clustering, classification, regression, and time series, such as: o Quantified the incremental sales impact of a customer wishing to obtain credit by leveraging the internal and external data through A/B testing.
  • O Build an understanding of the most important variables for marketing and sales through regression model and random forest.
  • O Built customer profiling for clients through k-means clustering which in turn allowed for more optimal targeted marketing.
  • O Optimized sales strategy visits for clients through benchmarking methodology, Data Envelopment Analysis.
  • O Developed a forecasting model for gas consumption to better understand the expected gasoline demands for clients through time series, SARIMA model.
06/2013 to 12/2014 Lead Parcel Price Auditor StrategIQ Commerce | City, STATE,
  • Led a team of six individuals, outlined and assigned tasks that balanced business objectives as well as personal growth needs.
  • Successfully consolidated and processed pertinent customer data into a usable and efficient format which allowed timely and more accurate analysis.
  • Effectively collaborated with IT teams and other departments within the firm in order to automate the audit activities and increase the accuracy of analysis provided to end users and customers.
Expected in to to Master of Science | Analytics University of Chicago, Chicago, IL GPA:
Expected in to to Bachelor of Arts | Applied Math DePaul University, Chicago, IL GPA:

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Resume Overview

School Attended

  • University of Chicago
  • DePaul University

Job Titles Held:

  • Sr Manager
  • Data Analytics – Manager
  • AVP, eTail Marketing Analytics Lead
  • Lead Parcel Price Auditor


  • Master of Science
  • Bachelor of Arts

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