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Sr Manager Complaint Handling resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile
Detail-oriented and hardworking Manager with more than 20 years of experience in the Medical Device industry. Highly qualified in Complaint Handling, Medical Device Reporting and Post Market Surveillance functions. 
Experience
05/2008 to 01/2017
Sr. Manager, Complaint Handling Johnson & Johnson City, STATE,
  • Process owner for complaint handling and vigilance reporting
  • Provided supervision and direction to the worldwide Complaint Handling Team including staffing, employee training, planning, assigning and directing workflow, performance appraisals and goal setting.     
  • Maintain relevant procedures and work instructions.
  • Responsible for budgeting including planning, managing and accountability.
  • Process owner for Post-Market Surveillance Activities
  • Served as Subject Matter Expert in all external and internal quality audits including FDA audits, notified body audits and internal audits.      
03/1998 to 05/2008
Sr. Complaint Handling Specialist Mentor City, STATE,
  • Provided supervision to the Complaint Handling Intake Call center.
  • Responsible for completing complaint investigations and generating final results communication to customers.
  • Responsible for generating data reports from the complaint handling database (TrackWise and Seibel).
  • Completed and submitted Medwatch forms to the FDA and other vigilance reports to international health authorities. 
08/1993 to 03/1998
Research and Development Administrative Assistant Mentor City, STATE,
  • Provided support to the VP of R&D.
  • Coordinated projects for engineers.
  • Coordinated product demonstrations for customer plant tours.
Education
Expected in
: Business Administration
Abilene Christian University - Abilene, TX
GPA:
September 1990 - May 1992
Expected in
: Business Administration
University of Texas, Arlington - Arlington, TX
GPA:
January 1994 - December 1994

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Resume Overview

School Attended

  • Abilene Christian University
  • University of Texas, Arlington

Job Titles Held:

  • Sr. Manager, Complaint Handling
  • Sr. Complaint Handling Specialist
  • Research and Development Administrative Assistant

Degrees

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