Sr Manager Complaint Handling resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Profile
Detail-oriented and hardworking Manager with more than 20 years of experience in the Medical Device industry. Highly qualified in Complaint Handling, Medical Device Reporting and Post Market Surveillance functions. 
05/2008 to 01/2017
Sr. Manager, Complaint Handling Johnson & Johnson City, STATE,
  • Process owner for complaint handling and vigilance reporting
  • Provided supervision and direction to the worldwide Complaint Handling Team including staffing, employee training, planning, assigning and directing workflow, performance appraisals and goal setting.     
  • Maintain relevant procedures and work instructions.
  • Responsible for budgeting including planning, managing and accountability.
  • Process owner for Post-Market Surveillance Activities
  • Served as Subject Matter Expert in all external and internal quality audits including FDA audits, notified body audits and internal audits.      
03/1998 to 05/2008
Sr. Complaint Handling Specialist Mentor City, STATE,
  • Provided supervision to the Complaint Handling Intake Call center.
  • Responsible for completing complaint investigations and generating final results communication to customers.
  • Responsible for generating data reports from the complaint handling database (TrackWise and Seibel).
  • Completed and submitted Medwatch forms to the FDA and other vigilance reports to international health authorities. 
08/1993 to 03/1998
Research and Development Administrative Assistant Mentor City, STATE,
  • Provided support to the VP of R&D.
  • Coordinated projects for engineers.
  • Coordinated product demonstrations for customer plant tours.
Expected in
: Business Administration
Abilene Christian University - Abilene, TX
September 1990 - May 1992
Expected in
: Business Administration
University of Texas, Arlington - Arlington, TX
January 1994 - December 1994

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Resume Overview

School Attended

  • Abilene Christian University
  • University of Texas, Arlington

Job Titles Held:

  • Sr. Manager, Complaint Handling
  • Sr. Complaint Handling Specialist
  • Research and Development Administrative Assistant


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