Sr Manager Complaint Handling resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile
Detail-oriented and hardworking Manager with more than 20 years of experience in the Medical Device industry. Highly qualified in Complaint Handling, Medical Device
Reporting and Post Market Surveillance functions.
Experience
05/2008 to 01/2017
Sr. Manager, Complaint HandlingJohnson & Johnson – City, STATE,
Process owner for complaint handling and
vigilance reporting
Provided supervision and direction to the worldwide Complaint Handling Team including staffing, employee training, planning, assigning and directing
workflow, performance appraisals and goal setting.
Maintain relevant procedures and work instructions.
Responsible for budgeting including planning,
managing and accountability.
Process owner for Post-Market Surveillance
Activities
Served as Subject Matter Expert in all external and internal quality
audits including FDA audits, notified body audits and internal audits.
03/1998 to 05/2008
Sr. Complaint Handling SpecialistMentor – City, STATE,
Provided supervision to the Complaint Handling Intake Call center.
Responsible for completing complaint investigations and generating final results communication to customers.
Responsible for generating data reports from the complaint handling database (TrackWise and Seibel).
Completed and submitted Medwatch forms to the FDA and other vigilance reports to international health authorities.
08/1993 to 03/1998
Research and Development Administrative AssistantMentor – City, STATE,
Provided support to the VP of R&D.
Coordinated projects for engineers.
Coordinated product demonstrations for customer plant tours.
Education
Expected in
: Business Administration Abilene Christian University - Abilene, TX GPA: September 1990 - May 1992
Expected in
: Business Administration University of Texas, Arlington - Arlington, TX GPA: January 1994 - December 1994
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