Senior Management Executive with passion for operational and CS excellence, continuous improvement and problem solving.
Managed and transformed Business Excellence Department.
Rebuilt and restructured Business Excellence department, including: process design, policies and procedures, recruiting and training of qualified staff, job design, and resources requirements.
Developed Department's strategies, objectives, smart goals, plans, initiatives, and KPIs per BSC requirements.
Managed and developed department personnel.
Managed DEWA participation in local and international awards, which resulted in winning various prestigious awards.
Lead and facilitated six assessment teams.
Also, I participated as a senior assessor for a large governmental organization.
Consulting focus include:
Some of Management Training Workshops Subjects:
Technically Managed 2nd assessment cycle of KAQA. This included:
This was a two tier project:
Evaluated, assessed, visited sites, and wrote feedback reports for participating governmental agencies, ministries, and directorates. The award evaluation criteria are Based on European Foundation for Quality Management (EFQM) Business Excellence Model, and RADAR methodology.
Evaluated, assessed, visited sites, and wrote feedback reports for assigned governmental agencies, ministries, and directorates. Coached assessors on feedback report writing techniques, and evaluated reports' quality. The award evaluation criteria are Based on EFQM, and RADAR criteria
Managed individual, consensus, and site visit assessment/auditing stages of the award, and resolved operational related issues.
Advised and coached award secretariat on technical, administrative, and operational aspects of the award.
Smart/ Ubiquitous City Track
Corporate Website Project
Rakisa Investment Office Building Project
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