INFORMATION TECHNOLOGY MANAGEMENT Global Information Technology leader with in-depth experience driving solutions to meet client needs while ensuring enhancements in efficiency and quality by applying best practices principals and maintaining maximum performance. Key client negotiation success leveraged in driving profitable partnerships through full communication and transparency resulting in increased client trust and loyalty as well as impressive revenue gains.
Skills
VMWare / Cloud
Cisco ASA Firewalls, Nexus and Catalyst switches
RHEL SUSE Linux / Unix / Windows
ITIL Foundations
SAP HANA, SAP BI/BO
Oracle & Databases
SAP ECC System, ABAP
Sonicwall / WatchGuard
Microsoft Exchange
Cisco, Firewalls, Enterprise, Service level agreements
Hardware support, Nortel, Strategic
Client and server, Help, Optimization, Planning
Client-server, Desk, Oracle, Strategic planning
HP, Organizational, Hiring,
Hardware, IBM, Policies, Supply chain management
Consulting, Information systems, Processes, Systems architecture
Consultation, Information technology, Procurement
Experience
Sr IT Engineer, 04/2019 to Current Proarch – Fairport, NY,
Improved reliability of supply chain software, systems, database and Cisco's manufacturing process.
Developed and managed project plans while providing status updates to management.
Prepared and presented technical proposals for clients.
Explored new technologies and tools that Cisco's manufacturing could use for advancing business goals.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Evaluated business needs and issues to devise targeted solutions.
Sr Manager, 12/2007 to Current Fiserv, Inc. – Berkeley Heights, NJ, USA
Led optimization of current technology assets while ensuring quality in service, consultation, and product delivery as well as compliance with company audit and risk standards for highly competent international data center and business unit serving international enterprise clientele.
Established company goals and plans, and oversaw international infrastructure of information systems as well as production, critical technology evaluation, quality assurance, and quality control.
Collaborated in efforts for hiring, development, coaching, and training of qualified staff to boost efficiency and drive cost reduction.
Administered and oversaw implementation and execution of organizational metrics and managed strategic planning initiatives.
Managed IT Department processes for all computer software and hardware as well as vendor relationships, purchasing, contract negotiation, and service level agreements.
Handled purchase of information technology capital items and operational expenditure, and engineered hardware acquisition, implementation, and integration process.
Key Accomplishments: Reduced server load by 73%, and server cost by 42% through refactoring old code base.
Leveraged high-quality ITIL services to drive best practice management and enhanced customer satisfaction.
Innovated a highly effective real-time reporting process using budgeting, strategic planning, and forecasting tools.
Generated $11 million in revenue through strategic re alignment of resources.
Spearheaded integration of clients into new business unit overseas supplying completely automated processing.
Implemented business development strategies to leverage cutting edge technologies in cloud computing and business continuity arena, including launching first private Cloud for internal usage.
Enhanced company policies and standards to a world class level with special focus on digital media, entertainment industry, and supply chain management.
Commandeered compliance initiatives such as SOX and DCI.
IT Manager, 12/2004 to 12/2007 Community Trust Bank – Bernice, LA,
Commanded entire IT project team in data center and VMWare environment, ensuring top notch service and consulting for
large enterprise clients.
Maintained in-depth knowledge of IT support and Data Center operations processes including Help
Desk, desktop support, data backup and recovery, Change Management, structured project management, and controls.
Collaborated with system integrators in providing broad client services.
Advised new and existing clients in multi-million
dollar gaming, entertainment and digital media industry projects, delivering hands on support to ensure attainment of
approaching deadlines to assure highly efficient results.
Maintained operability of remote access and security applications
(i.e.
PIX firewall, Barracuda Spam, Antivirus filter, VPN hosts), managing multilayers robust security organization wide
Key Accomplishments:
Saved $1.2 million in recruiting and legal costs by insourcing.
Jessica Claire PAGE TWO
Guided top clientele in achieving regulatory compliance with various agencies such as USDA, FDA, NSF etc.
Negotiated critical deals and SLA’s with Alliance Partners (i.e.
Verizon, Cisco, Dell, Microsoft, HP, IBM, Nortel,
Panasonic) to advance IT projects and foster profitable partnerships aimed at increasing revenue gains.
Decreased costs by 23% in my division without impacting productivity.
Fostered team approach and accountability through effective communication regarding project status and action
plans, and development of detailed reports to enhance transparency.
Senior Systems Engineer, 12/1998 to 12/2004 Ensco – Chambersburg, PA,
Directed design and planning for SCO Unix and Windows 2000 NT 4.0 network migrations to Windows 2003 server
platform.
Collaborated with CFO and financial planners to recommend and implement best ERP solutions for several large
organizations.
Teamed in hardware and security equipment sales (e.g Sonicwall, checkpoint firewall devices, port authority
appliances) to protect customer data through GLBA, HIPAA or state privacy laws and eliminate information leaks over
outgoing mail, web communications, internal mail, and networked printing.
Specialized in troubleshooting technical calls
and leading enterprise-wide network planning and design solutions via MS Office products and Visio Technical.
Key Accomplishments:
Increased sales by 27% in my region through the effective use of strategic selling.
Named company’s primary Consultant for client-server based ERP, manufacturing, and distribution systems and
centralized server and hardware support.
Implemented VPN and Firewall solutions using Sonicwall Pro and Cisco PIX Firewalls, as well as Citrix Meta
Frame and presentation server technology.
Installed and troubleshot large-scale network deployments on Windows and SCO Unix Open server system V,
delivering cost-effective turnkey solutions for business accounting packages with e-business manager and website
integration using current LAN and WAN technologies.
Education and Training
Bachelors: Science, Expected in University of Bombay - , GPA:
VMWare Certified VTSP
SAP Certified Technology Associate – SAP HANA
ITIL Foundations
Microsoft Certification – MCSE Microsoft Corporation, WA
Microsoft Networks Specialist Program: , Expected in - Long Beach, CA GPA: Windows NT Server 4.0 Administration – A+ Fullerton College, CA
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School Attended
University of Bombay
Job Titles Held:
Sr IT Engineer
Sr Manager
IT Manager
Senior Systems Engineer
Degrees
Bachelors
VMWare Certified VTSP
SAP Certified Technology Associate – SAP HANA
ITIL Foundations
Microsoft Certification – MCSE Microsoft Corporation, WA
Microsoft Networks Specialist Program
