Motivated, high energy, and experienced individual with a history of success in general business management. I have a proven track record of building successful and dynamic staff, where team members are driven to pursue company development, and are also comfortable voicing their questions, comments, and concerns. I am well-versed in planning daily operations, staffing and inventory management. I endeavor to obtain a responsible and challenging position in an environment where my talent and knowledge will be utilized and developed towards opportunity for advancement.
Evaluated department conditions and operations to determine strengths and areas for improvement. Correctly calculated charges, issued bills and collected payments. Communicated and exemplified the company's vision and goals. Provided performance feedback and coached employees with setting quarterly goals. Completed daily logs, updated computer tracking systems and filled out other relevant documentation. Developed positive vendor relationships. Completed shift beginning and end procedures in full. Completed opening and closing checklists according to set standards. Maintained safe food handling and other standards at all times. Maximized employee morale and corrected performance issues according to established standards. Complied with health and sanitation practices and procedures. Interviewed, hired and trained new team members. Forecasted, scheduled and monitored labor to be consistent with store traffic. Fulfilled special order requests, including special menus to cater large reservations . Effectively used items in stock to decrease waste and profit loss. Managed inventory to achieve targeted gross profit margin. Provided friendly and courteous service to all guests. Managed an efficient, friendly and effective team of ambassadors.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Managed accounts payable, accounts receivable and payroll. Consistently obtained highest rating from the county health department. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Performed restaurant walk-throughs to gauge timeliness and excellent service quality..Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Built sales forecasts and schedules to reflected desired productivity targets.
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