sr director of sales operations resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Versatile leader with corporate, SMB, and startup experience, resulting in a diverse set of proven enterprise-level skills and abilities across multiple areas of business. Strengths in communication and collaboration used to develop and implement collective vision and competitive strategies. Highly approachable, adaptable, and driven with a passion for catapulting teams to greater levels of success.

  • Cross-functional Leadership
  • Employee mentor & motivator
  • Speaker and Presenter
  • Industry partnership development
  • B2B Operations Management
  • Customer Relationship Management
01/2022 to Current
Sr. Director of Sales Operations Us Anesthesia Partners Orlando, FL,
  • Defined metrics and established KPIs for sales team to increase the quality of sales activities, pipeline growth, and quota attainment to achieve the most profitable Q1 in company history
  • Increased communication and accountability through the implementation of Level 10 sales meetings to better align sales with company objectives
  • Strategized with department leaders to improve measures related to forecast quality, commissions, service and account team engagement, and lead routing and management
  • Oversaw the creation of sales metric and quota gauges, and the layout and design of said gauges, to create a personalized dashboard for every account executive and CSO
  • Proactively manage and train sales operations team to improve sales team productivity, margin contribution, and customer satisfaction and retention
12/2014 to 12/2021
Director of Operations Amn Healthcare Broomfield, CO,
  • 1st employee hired by ownership team to manage all areas of the business including accounting, finance, legal, operations, HR, marketing, vendor relations, account management, and sales enablement
  • Played a key role in the establishment and implementation of organizational culture, vision, mission, values, and strategy to grow the company to over $26M in revenue in 4 years, adding 151 new logos
  • Assisted in the recruitment, onboarding, and continued development of all managerial and non-managerial employees
  • Researched, implemented, and customized all company software packages, streamlining critical business processes, improving data governance, and organizational efficiencies
  • Assisted in the development of industry partnerships to form strategic industry alliances to drive business development
  • Increased operational maturity level with active participation in industry peer group and implementation of EOS
04/2012 to 12/2014
Senior Account Manager Hireright, Inc. Kenmore, WA,
  • Provided sales operations support for $30M in annual sales, representing 65% of company's gross profit
  • Exceeded account management expectations by successfully overseeing multiple Fortune 500 accounts, building C-level client relationships through onsite meetings and marketing events, and increasing turnaround times for business-critical client deliverables
  • Coordinated activities among sales and technical resource to maximize team productivity within complex IT projects
Education and Training
Expected in 12/2021 to to
MBA: General
West Texas A&M University - Canyon, TX
Expected in 01/2009 to to
BBA: Marketing
University of Central Arkansas - Conway, AR

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Resume Overview

School Attended

  • West Texas A&M University
  • University of Central Arkansas

Job Titles Held:

  • Sr. Director of Sales Operations
  • Director of Operations
  • Senior Account Manager


  • MBA
  • BBA

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