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Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Highly dedicated and professional Customer Relations Specialist with an outstanding record of providing superb customer service. Adept at handling multiple simultaneous service requests with complete accuracy and courtesy. Excellent mentor and trainer for new or less experienced customer service representatives.
- Considerable customer relations experience
- Excellent proficiency with Internet and Microsoft Office
- Good relationship-building and customer service skills
- High organizational and project management abilities
- Strong expertise in responding to customer needs quickly and completely
- Superior communication skills in multicultural contexts
- Mentored junior customer service employees in responding to non-routine customer inquiries and issues.
- Resolved credit bureau disputes in an accurate and expedient manner.
- Ensured proper handling of all qualified written requests and inquiries.
- Conducted general customer service employee training and provided post-training support as needed.
- Handled all customer inquiries in accordance with RESPA rules and guidelines.
- Identified new service and sales opportunities and reported to management accordingly.
- Followed up on inactive customer lists.
- Resolved all customer complaints in a courteous and timely manner.
- Upheld company customer service standards in every customer interaction.
- Handled consistently high volume of incoming customer service calls.
- Informed customers of new service options and opportunities.
There are plenty of opportunities to land a Customer Relations Specialist job position, but it won’t just be handed to you. Crafting a Customer Relations Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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