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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Self-motivated, high-performing professional with a background in analyzing financial data for both commercial and residential customers. An effective Senior Credit Analyst promoting strong written, communication, and critical thinking skills. Focused on maintaining high levels of accuracy and efficiency, as well as achieving set goals. Enthusiastic customer service representative who follows policies and procedures, while offering a friendly customer environment individually and on a team. Displaying exceptional talents in creating effective credit presentations and proficiency in Microsoft Office .

Skills
  • High risk account reviews
  • Credit risk
  • Data analysis
  • Skilled in Microsoft Word & Microsoft Excel
  • Verbal and written communication
  • Leadership
  • Multitasking abilities
  • Critical thinking
  • Cash Drawer Management
  • Product and Service Sales
  • Customer Relations
  • Refunds and exchanges
  • Time management skills
  • Basic math skills
  • Coaching and mentoring
Education
Bachelor of Science: Accounting & Finance, Expected in 05/2022
Wilmington University - New Castle, DE,
GPA:
  • Dean's List Spring 2019
  • Completed professional development in Financial Literacy
High School Diploma: , Expected in 06/2009
Glasgow High School - Newark, DE,
GPA:
Work History
Sr. Credit Bureau Disputes Analyst, 05/2014 to Current
Greenstate Credit UnionWaterloo, IA,
  • Investigate and respond accurately to system and written disputes initiated by consumers, National Credit Reporting Agencies, and credit bureau personnel.
  • Assist credit bureau personnel with dispute verification process.
  • Ensure compliance with timeliness and regulatory requirements established by FCRA.
  • Responsible for accurately documenting account and dispute correspondence.
  • Determine customer requests and validate accuracy of reporting by utilizing various systems and data available.
  • Open and adaptable to different learning environments, which involves constant change.
  • Can effectively navigate through multiple screens and various systems in production environment while maintaining high levels of quality.
  • Complied with internal controls and government regulations.
  • Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
  • Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
  • Contacted customers and requested financial documentation.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Improved understanding of financial statements, which helped in assessing risk.

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Member Service Associate, 07/2013 to 05/2014
AAACity, STATE,
  • Provides verbal road directions to members and/or assists members in obtaining Roadside Assistance by recording accurate information and advising them of service options and procedures.
  • Investigates membership related discrepancies and maintains existing membership data via online access to membership system.
  • Process payments for all new memberships, renewals, upgrades, associate member add-ons and enroll members in driver improvement or mature operator courses.
  • Use probing questions to determine member’s individual needs that will help me to determine products that will benefit customers and give value.
  • Maintain organized work environment, while staying abreast of ever-changing environments and meeting company standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Additional Information

References available upon request

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Resume Overview

School Attended

  • Wilmington University
  • Glasgow High School

Job Titles Held:

  • Sr. Credit Bureau Disputes Analyst
  • Member Service Associate

Degrees

  • Bachelor of Science
  • High School Diploma

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