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Sr. Central Quality Manager Resume Example

Resume Score: 80%

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SR. CENTRAL QUALITY MANAGER
Professional Summary

A result oriented and positive professional with proven success in various management areas for over 20 years. Excellent interpersonal and organizational skills combined with the ability to make decisions based on data as well as personal and professional experiences. Able to adapt to new environment with a desire to learn new skills and improve existing ones. Decisive and effective manager skilled in leading cross-functional teams to meet customer demands and deadlines.

Skills
  • High level of competency with ISO 9001,14001,45001 and FSSC22000, CFR and Military Specifications
  • Certified Lead Auditor for ISO 9001,14001 and FSSC 22000
  • Experience in both theoretical and practical, implementation of World Class Manufacturing (WCM -LEAN - TPM -Manufacturing - Operational Improvement s- cost reduction)
  • Problem-solving abilities
  • Budget Preparation
  • Leader of Continuous Improvement Programs (TPM)
  • Establish , maintain and train with Safety and Environmental policies and requirement's (Zero LTA for 7 years)
  • Strong Root cause analysis and Kaizen background
  • Strong leadership abilities
  • Daily experience in working in a high volume and fast speed manufacturing environment
  • Staff training and development
  • Establish, train and maintain 5s programs
  • Supply Chain (established supplier program)
  • Excellent customer relation (visit and confer with customer to resolve quality issues (50% Customer complaint / Claim reduction)
Work History
Sr. Central Quality Manager, 03/2003 to Current
Novembal USA, Inc. – Edison, New Jersey

Responsible for managing the Quality, Environmental and Food Safety management systems and WCM Program for high volume and high speed manufacturing plant .
Key responsibilities are:

  • Quality for 3 sites
  • Develop, guide and manage quality department
  • Devise sampling procedures and direction for recording and reporting data
  • Implement and track efficiency of quality and inspection system
  • Plan, conduct and monitor testing and inspection of product to ensure finish product quality
  • Investigate customer complaint and non-conformance issues
  • Interface with Field Techs to solve customer complaint / issue
  • Analyze data to identify areas for improvement in Quality System
  • Develop, recommend and monitor corrective actions and preventive actions
  • Interpret and implement quality assurance standards
  • Prepare reports to communicate outcomes of quality activities
  • Travel to sister plants to help support and standardize Quality Management system
  • Interface with Customer and Suppliers
  • Implement and maintain ISO 9001,14001, 18001 , FSCC 22000 and SEMTA (Labor) Standards
  • Implement and maintain HACCP program/ requirements
  • Document internal audits and other quality activities
  • Coordinate and support on-site audits conducted by external providers
  • Evaluate audit findings and implement appropriate corrective actions
  • Identify training needs and organize training interventions for quality and other department personnel to meet quality and ISO standards
  • Improve quality lab – equipment and testing methods
  • Coordinate Microbiological testing and set criteria
  • Implement and monitor risk assessment activities
  • Assure ongoing compliance with quality and industry regulatory requirements
  • Drove the launch of 5 WCM Pillars composing WCM plant organization
  • Implementation and ensuring of all the WCM methodology for Improvement Teams based on Loss Eradication routes ( 12 Kaizen steps)
  • Active member of the Focus Improvement Pillar and PM Pillar Leader driving the management of Improvement Teams based on Loss Deployment
  • Leader of Steering Committee
  • Education and Training Pillar and Safety, Health and Environmental Pillar forum facilitator
  • Internal WCM Auditor
  • Internal Trainer in WCM Skills
  • Investigate and implement ideas for quality improvement, increased productivity and cost reduction
  • Recommend and execute quality improvements for production and product quality
  • Define manufacturing performance standards and review outcome of performance goals to set future targets
  • Support the development of plant operations staff to meet competency and performance expectations
  • Implement and maintain Supplier / Vendor qualification and evaluation system

Main Achievements:

  • Average of 2 Non-Conformities per audit for four (5) Management System
  • 60 % reduction of reoccurring Customer Complaints
  • 50% Reduction of quality defects
  • Successfully implemented 5 WCM Pillars
  • Plant cost savings of $750,000 through WCM
  • Improvement of plant's efficiency of 6%
  • Production waste reduction of 0.2%
  • Customer Claim reduction of 50%
  • Reduction of Supplier related non-conformance by 60%
  • Successfully managed production activities so all orders were shipped on time
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys in 3 sites
  • Implement Safety , Environmental and Food Safety Risk Assessment Programs
Quality Assurance Supervisor / ISO Coordinator, 12/2000 to 03/2003
Electrolux – Edison, New Jersey

Responsibilities included:

  • Maintained ISO 9000 requirements via scheduling internal and external audits, updating procedures and closing corrective actions
  • Supervised Calibration Tech, Verification Tech and Lab Techs.
  • Developed, verified and validated new and finished product, which resulted in performance improvements.
  • Assisted with Engineering Department on new product design.
  • Reviewed Customer Contracts
  • Conducted meetings, prepared reports, implemented drawing changes, resulting from troubleshooting finished or new product.
  • Led TQM program
Quality Control Engineer / Supervisor, 12/1995 to 12/2000
Electrolux – Edison, New Jersey

Responsible for the overall quality and supervision in following departments:

  • Receiving Inspection
  • Metal Fabrication
  • Plastic and Kit

As Chairman of Rejected Material Review Board:

  • Worked with suppliers to achieve minimum 25% production downtime and reduced raw material cost by 20%
  • Reviewed Supplier contract and cost
  • Worked with Production and Material Control Group to create a system to reduce "false line" rejected parts by 25%
  • Conducted failures analyses on rejected product on both raw materials and finish goods
  • Maintained Corrective Action System to eliminate repetitive discrepancies
  • Created and maintained Supplier Certification Program
  • Developed and implemented a reporting system that captured weekly and monthly First Time Quality Defects
Education
Associate of Applied Science: Electronic Engineering, 1987
DeVry University - North Brunswick Township, NJ
Additional Information

Fluent in Spanish

PTA Treasure Middle school - 2 years

Assistant Coach for Girls Soccer Travel Team - 8 years

Equipment Manager for Holmdel Soccer Association - 5 years

President of High School Touchdown Club - 3 years

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Novembal USA, Inc.
  • Electrolux

School Attended

  • DeVry University

Job Titles Held:

  • Sr. Central Quality Manager
  • Quality Assurance Supervisor / ISO Coordinator
  • Quality Control Engineer / Supervisor

Degrees

  • Associate of Applied Science : Electronic Engineering , 1987

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