Sr. Central Quality Manager Resume Example

Responsible for managing the Quality, Environmental and Food Safety management systems and WCM Program for high volume and high speed manufacturing plant .
Key responsibilities are:

• Quality for 3 sites
• Develop, guide and manage quality department
• Devise sampling procedures and direction for recording and reporting data
• Implement and track efficiency of quality and inspection system
• Plan, conduct and monitor testing and inspection of product to ensure finish product quality
• Investigate customer complaint and non-conformance issues
• Interface with Field Techs to solve customer complaint / issue
• Analyze data to identify areas for improvement in Quality System
• Develop, recommend and monitor corrective actions and preventive actions
• Interpret and implement quality assurance standards
• Prepare reports to communicate outcomes of quality activities
• Travel to sister plants to help support and standardize Quality Management system
• Interface with Customer and Suppliers
• Implement and maintain ISO 9001,14001, 18001 , FSCC 22000 and SEMTA (Labor) Standards
• Implement and maintain HACCP program/ requirements
• Document internal audits and other quality activities
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Identify training needs and organize training interventions for quality and other department personnel to meet quality and ISO standards
• Improve quality lab – equipment and testing methods
• Coordinate Microbiological testing and set criteria
• Implement and monitor risk assessment activities
• Assure ongoing compliance with quality and industry regulatory requirements
• Drove the launch of 5 WCM Pillars composing WCM plant organization
• Implementation and ensuring of all the WCM methodology for Improvement Teams based on Loss Eradication routes ( 12 Kaizen steps)
• Active member of the Focus Improvement Pillar and PM Pillar Leader driving the management of Improvement Teams based on Loss Deployment
• Leader of Steering Committee
• Education and Training Pillar and Safety, Health and Environmental Pillar forum facilitator
• Internal WCM Auditor
• Internal Trainer in WCM Skills
• Investigate and implement ideas for quality improvement, increased productivity and cost reduction
• Recommend and execute quality improvements for production and product quality
• Define manufacturing performance standards and review outcome of performance goals to set future targets
• Support the development of plant operations staff to meet competency and performance expectations
• Implement and maintain Supplier / Vendor qualification and evaluation system

Main Achievements:

• Average of 2 Non-Conformities per audit for four (5) Management System
• 60 % reduction of reoccurring Customer Complaints
• 50% Reduction of quality defects
• Successfully implemented 5 WCM Pillars
• Plant cost savings of $750,000 through WCM
• Improvement of plant's efficiency of 6%
• Production waste reduction of 0.2%
• Customer Claim reduction of 50%
• Reduction of Supplier related non-conformance by 60%
• Successfully managed production activities so all orders were shipped on time
• Drove operational improvements which resulted in savings and improved profit margins.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys in 3 sites
• Implement Safety , Environmental and Food Safety Risk Assessment Programs