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Sr. C&M Work Planner Dixon/Freeport Area Resume Example

Resume Score: 80%

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SR. C&M WORK PLANNER DIXON/FREEPORT AREA
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Excited to begin a new challenge with a successful team.

Experience
Sr. C&M Work Planner Dixon/Freeport Area | 01/2009 to Current
ComEd - Dixon, IL
  • Plan, create, review, approve, and assign work packages for the work crews.
  • Provide technical and administrative direction and guidance to work crews to ensure safe and complete work processes.
  • Interface and collaborate with all levels of management from multiple organizations by being a part of team project meetings.
  • Collaborate with others to discuss and develop new procedures and processes.
  • Perform job walk downs.
  • Attend departmental meetings, providing feedback to enhance future performance.
  • Improve operations by working with team members and customers to find workable solutions.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improve customer satisfaction by communicating customer outages and keeping customer up to date with any changes.
  • Recognized by management team members for providing exceptional organization and customer service.
  • Provide excellent service and attention to Managed customers and non-managed customers when face-to-face or through phone conversations.
  • Train new Work Planning team members.
  • Assist FIN planning in walk downs and planning.

Knowledgeable in programs such as Asset Suite 8, Hyperion, Scada, CIMS, TED/CEGIS, Net-ops, Word, Excel, Mobile Dispatch, etc.

System Service Group (SSG) B Tech | 12/2005 to 12/2009
ComEd - DeKalb, IL
  • System Service Group) B Tech & Crewleader Dekalb & Rockford Area.
  • Installed underground electric cable, CATV, & phone to new residential development.
  • Connected power to new residential homes.
  • Hooked-up power supply for CATV and connected street lights to power source.
  • CDL driver's license, operation of Vermeer/Ditchwitch Backhoe trencher, Boom Truck, ground pounder, and chipper.
  • Trained new employees.
  • Certified Flagger.
  • Certified in CPR.
  • Reviewed jobsites by walk downs and prints.
  • Communicated with customers, developers, Julie's, SMP, Verizon, Comcast, Mediacom, AT&T, and Nicor.
  • Impute job data in a Mobile Data System.
  • Read construction prints.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems. Customer contacted my Supervisor acknowledging their satisfaction working with me.
  • Collaborated with others to discuss jobsite construction details.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Meter Reader | 01/2001 to 11/2005
ComEd - DeKalb, IL
  • Read the electrical meters.
  • Trained new employees.
  • Answered customer questions.
  • Read transformer maps to identify meter locations in the field.
  • Responded to upset customer regarding questions concerning meter readings with professionalism and calmness.
  • Safely walked and drove routes.
  • Participated in departmental safety meetings and attended all awareness training that the company offered to employees.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service by volunteering to read in other regions when help was needed.
  • Improved operations by working with team members and customers to find workable solutions to getting a customer read.
  • Earned reputation for good attendance and hard work.
PROJECTS
  • Sharepoint Site Owner for Distribution Work Planners
  • C&M Resource Initiative Team
  • JWA SPOC for West Region
  • Safe Footprint SPOC West Region
  • Work Planning Procedure & Process Review Team
  • Creation of New Overhead Pole Map folders for the Dixon & Freeport Area
  • Work Planning Pouch Review
  • Backlog C&M Validation Team
  • JWA Process & Procedure Review Team
  • SRP Material Coordinator Role Training Review Team
  • EIMA Pole Group Strategy Team
  • Work Management and Engineering Collaboration Team
  • Inspect & Collect document Job Aid review
  • West Region Office Ergonomics facilitator
  • Lead for OSMOSE Database tool
Education and Training
SSG (System Service Group) Tech Training - Glenbard, IL
Electrical Equipment Installation , 12/2005
Sauk Valley Community College - Dixon, IL
Associate of Applied Science
Medical Secretary/Transcriptionist, 05/1994
Awards

The President's Award from ComEd for consistently demonstrating ComEd's core values of leadership and innovation and for making a significant difference at ComEd every day. Received State of Illinois Award of Achievement and from the District of Illinois Award of Excellence for my ability to achieve my goals while performing under overwhelming circumstances.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ComEd

School Attended

  • SSG (System Service Group) Tech Training
  • Sauk Valley Community College

Job Titles Held:

  • Sr. C&M Work Planner Dixon/Freeport Area
  • System Service Group (SSG) B Tech
  • Meter Reader

Degrees

  • Associate of Applied Science

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