Passionate Sr. Business Operations Manager with top-notch leadership, project management and planning abilities looking for position of Business Operations Specialist. Enthusiastic with years of experience planning, leading and improving activities to support successful business operations. Creative solutions architect with real-time problem-solving flexibility. Strategic in developing policies, managing staff with focusing on motivating staff and working with diverse personality types to drive improvements with building and retaining high-performing teams.
Skills
Microsoft Excel, Word
Project Management
Business operations management
Strategis Planning
Vendor Management
Contracts
Resource allocation
Budgeting
Customer service
Communications
E-commerce
Work History
12/2013 to CurrentSr. Business Operations ManagerAppfolio | Santa Barbara, CA,
Diversified Northwest property acquisition, investment and sales entity with burgeoning portfolio of marketable assets, Registered as LLC in 2013; actually began privately investing in real estate in 2007
Handles initial research and due diligence on potential residential and commercial properties for investment; acquires property; orchestrates and project-manages renovations to prepare for ultimate divesture
Cultivates and manages relationships with contractors, subcontractors, vendors, real estate agent and brokers, and title companies. Met with project stakeholders on regular basis to assess progress and make adjustments.
Prepares and negotiates contracts for property purchases, completes holistic SWOT analyses to determine renovation necessities and profit potentialities to maximize ROI on each acquisition
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Identified and solved complex strategy problems to drive organizational goals.
Hires and manages contractors; controls project lifecycles from initial scope identification through resource allocation, budget tracking, inventory control, inspection management, quality control, punch list, delivery, and sign-off; orchestrates multiple projects simultaneously. Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Autonomously managed ambiguous projects with budgets worth up to $1,000,000 and negotiated cost savings over $250,000
Since 2015 alone has purchased, renovated, and sold no less than dozen properties to build investment portfolio with overall profit margin expansion from zero to $684,000+
Participated in regional trade shows.
Manage monthly and yearly P&L statements.
01/2005 to 10/2013Principal Business Operations Manager Dupont Grocery/Arsland Inc | City, STATE,
Corporate entity encompassing multiple businesses, including recycling company, commercial real estate firm and two retail stores. Served as Principal Operations Manager for entire group and Office Manager for each business. Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
Oversaw day-to-day business operations, including supervising 30+ person team across 4 sites
Initiated, developed and implemented daily operations plans such as delivery routes, daily inventory control and reconciliation
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Increased profit margin by 35% successfully negotiating costs with vendors and supplies
Managed payroll and HR responsibilities, all vendor relationships, vendors management, accounts payable/receivable, account reconciliation, inventory control, merchandise planning, site merchandising, office/information systems management
Handled document management for Commercial Real Estate firm Arsland, Inc. for each job site in progress
Proven track record on managing and executing large projects form start to finish, including project management, data gathering and problem solving
Managed contractor and subcontractor relationships. Reduced average contract expenses by 25% through aggressive negotiations with vendors
Tracked progress via project management software and Microsoft Excel
For Recycle Washington (digital recycling company), assisted with branding and marketing efforts
Increased sales and brand exposure by designing and maintaining website and service materials, brochures and optimizing target audience reach
Managed most critical professional relationships, including Gates Foundation
Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach
Created and implemented virtual office system (merchandising and inventory management) for Dupont Grocery, Inc. two stores, accessible by any employee
06/2000 to 02/2005Project Manager & Business Development SpecialistAWL & Associates | City, STATE,
Specialist in marketing, sales, and distribution of wholesale watches, clocks, and related parts and accessories, Significant contributor to company's ability to market, monetize, expand brand awareness, and modernize its operations to remain relevant players in highly competitive and evolving industry and marketplace. 5+ years of experience in e-commerce digital merchandising with executing highly visible online brand "Watchliquidators"
Established web presence critical to fledgling company's ability to market and sell its products and maintain business relevance
Designed and managed website
Conducted A/B testing that increased 70% in incremental sales and audience reached by 126%
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Initiated, designed and launched Ebay-based sales portal ("Watchliquidators"). Built and merchandised high volume of digital content, ensuring content is presented with quality and accuracy
Hired and educated key personnel in appropriate production methods to achieve expectations and meet quality control standards and meets high aesthetic bar
Developed long-term business strategy by using customer feedback to identify necessary process improvements
Delivered projects to pre-determined budget, maintaining time parameters and quality standards
Finalized project financial records while collaborating with financial controllers and executives
Developed and managed vendor relationships locally and Internationally
To help manage rapid growth, created two software tools for shipping department that included security and encryption features, extracting data from Ebay and transferring it seamlessly to AWL's database
Significant contributor to 500% revenue growth in three years
08/1988 to 06/1999Manufacturing Engineer/Lead DesignerMila Corporation | City, STATE, Belarus
Specialist in design, fabrication, and Global Marketing of high-end men's and women's fashions and accessories, Traveled three-to-four times per year to attend fashion shows locally and internationally and assist in Marketing Mila's various lines
Played proactive role in development of new fashion lines; ideated designs and drew initial sketches, remaining cognizant of target markets, demographics, fabric, production costs and desired margins
Strong experience as Fashion Designer with Mila Corporation
Established liaison with Buyers and Forecasters, cultivating valuable business contacts and gathering input on pending fashion trends
Collaborated design ideation with Marketing and Design team members to produce samples. Developed product packaging and merchandising vehicles
No design was ever rejected; consistent track record of producing the best-selling garments
Responsibilities as Mila's Manufacturing Engineer included overseeing production processes and sourcing suppliers, selection and procurement of patterns and trims, reengineering of existing designs for mass production, supervision of garment sample making, and quality control management
Implemented the German pattern making system "Muller & Son" on brand new computer system, which greatly increased efficiency and reduced waste/errors, as well as improving overall logistics of the production line
Worked directly with Italian and German vendors to negotiate costs and complete transactions
Education
Expected in 04/2016Real Estate License | Real EstateRockwell Institute, Bellevue, WA, GPA:
Expected in 06/2015Life And Disability License | Life And Disability LicenseRockwell Institute, Bellevue, WA, GPA:
Expected in 02/2008Management For High Performance & Retention | Management For High Performance And Retention University of Washington, Seattle, WAGPA:
Expected in 01/2009Project Management Certificate | Project Management University of Washington, Seattle, WAGPA:
Expected in 08/2001Web Design Certificate | Web DesignNew Horizon Learning Center, Tempe, AZ, GPA:
Expected in 2001Computer Science Certificate | Computer ScienceGlendale Community College, Glendale, CAGPA:
Expected in Master of Science | Manufacturing EngineeringVitebsk State Technological University , Vitebsk, Belarus, GPA:
Expected in Bachelor of Arts | Fashion Design And Technology Minsk State Technological College, Minsk, Belarus, GPA:
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