Organized and dedicated Senior Branch Associate who excels at prioritizing, completing multiple tasks and following through to achieve personal and professional goals. Seeking a role of increased responsibility and authority while maintaining open lines of communication among senior executives and corporate branches. Simply put, hardworking with a drive to succeed.
Microsoft Office proficiency
Advanced MS Office Suite knowledge
Dedicated team player
Strong problem solver
Helped improved branch PFCA score by 3.5% in only five months through:
Implementation of strategic workflow and process improvements.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
03/2017 to Current
Sr. Branch AssociateBBVA Compass Bank － Huntsville, AL
Process all monetary transactions
Maintain an up-to-date department organizational chart.
Type documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management
Draft meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Make copies, send faxes and handle all incoming and outgoing correspondence.
Facilitate working relationships with co-tenants and building management.
Adhere to BBVA Compass security and audit procedures.
Enter member transaction data into the online banking software.
Generates daily general ledgers, balance and enter reports
Research and resolve customer issues on customers account.
Manage daily office operations and maintenance of equipment.
09/2013 to 03/2017
Member Service Representative/ TellerNorth Alabama Educators Credit Union － Huntsville, AL
Handled large amount of incoming and outgoing deposits and withdrawals.
Balanced vaults and
drawers with accuracy.
Opened new customer accounts, including checking, savings, money market, IRA's and CD's.
Referring members to other useful products
resulting in branch sales.
inquiries, resolving complaints, and managing time between helping customers on both the
teller and representative side.
06/2013 to 04/2015
Call/ Weekend Staffing CoordinatorHome Instead Senior Care － Huntsville, Alabama
Handle any call scheduling conflicts that arise.
Pair qualified caregivers with clients.Build
relationships with clients and caregivers.
Log all calls and activities.Input accurate events.Pull
reports on clients and caregivers.
Work under time constraints and pressure daily.
report all problems throughout the day.
04/2011 to 06/2012
Senior TellerRBC/PNC Bank － Huntsville, AL
Oversee training and performance of tellers.
Record and balance mail or night deposits and
university department transactions.
Input transaction data to computer system and/or review
computer reports to ensure accuracy; adjust or corrects errors.
Assist other tellers in resolving
difficult or complex problems; provide basic guidance and leadership to other tellers.
for cash drawer and daily transactions; resolve or report discrepancies.
Receive and pay out
money and perform the more specialized or advanced teller functions such as university
department transactions, post payments, balance and prepare bank deposits, and balances
02/2010 to 03/2011
Retail BankerWoodforest National Bank － Huntsville, Al
In charge of opening and closing different accounts.
Answer queries and discuss banking
products and services with customers.Carry out and process specific transactions, such as
deposits and withdrawals, monetary exchange, money orders and traveler's checks.
the preparation of documents and processing for loan or credit card applicationsMaintain and
update financial records and process banking transaction documents, such as deposit slips and
11/2008 to 03/2010
Front End Assistant ManagerThe Fresh Market － Huntsville, AL
Handle the customer service and operations at the front of a grocery store.
customer-related issues, process any customer requests and generally make sure that the front
end of the store operates within the industry and company standards.
Train new staff to use the
Oversee the work of all other staff and associates and manage all front end store
Education and Training
Business AdministraionTuskegee University － Tuskegee, AL
Certified Hours to equal Associates Degree
High School DiplomaClements High School － Athens, AL3.4 GPA
Activities and Honors
Member of United WayVolunteers.
Organized company wide volunteer hours for Downtown Rescue Mission
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML