Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 40 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Enthusiastic Digital Electronics Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced DEG technician] with over years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. -48 VDC Power Plant operation, Batteries and rectifiers knowledge replacement with no down time
- Troubleshooting systems
- Educating customers
- Configuring equipment
- Documenting activities
- Safety practices
- Device Installation
- System Repair
- Critical thinking
- Maintenance & Repair
- Planning and Coordination
- Detail-oriented
- Responsible
- MS Office
- Excellent work ethic
- Interpersonal Communication
- First Aid/CPR
- Teambuilding
- Data management
- Basic math
Electronic circuit Theroy
- Licensed, General radiotelephone operator-Current
- Certified DEG, Digital Electronics Technician (PairGain) At&T - 1989-2020
- Licensed Amateur Radio operator (General) Class -Current
- Universal Freon recovery licensee California current
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of the MuxGain inventory now PairGain Database, tracking system for At&T outside electronic plant"94".
Glen Ellen, CA, 05/1989 - 08/2021
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Led DEG team in delivery of electronic placement projects, resulting in customer service satifaction
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Received and processed stock into inventory management system.
- Worked closely with engineering to maintain optimum levels of communication to effectively and efficiently complete projects.
Grand Bay, AL, 11/1983 - 05/1989
- Provided leadership to technicians and managed day-to-day operations, distributing work assignments, tracking work status and resolving issues.
- Streamlined operations through effective management of work orders, logistics coordination and environmental changes.
- Engaged in proactive problem solving, positively impacting business direction and managerial effectiveness.
- Trained employees on organizational policies and practices to achieve continuity and effectiveness across teams.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
Kearney, NE, 06/1980 - 11/1983
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Observed equipment in operation, system activities and control readouts on continuous basis. daily.
- Documented daily activities in internal system and submitted timely shift reports.
- Examined plant and [mechanical ] equipment on everyday basis and adjusted monitoring controls to maintain system integrity and peak operations.
- Used towers and placing equipment machinery, closely following all corporate and manufacturer procedures.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
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School Attended
- Lower Cape May Regional High School
- Cape May County Vocational School
Job Titles Held:
- Splicing Technician
- Cable Splicing Technician
- Outside Plant Technician
Degrees
- High School Diploma
- GED
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