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Specialty Sales Team Member and Leader Resume Example

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SPECIALTY SALES TEAM MEMBER AND LEADER
Summary

Well-organized past Unit Secretary with demonstrated knowledge of healthcare procedures and administrative operations in fast paced environments. Experienced with inputting/faxing medical orders, organizing charts and other business correspondence. Detailed understanding of complex office and systems for maintaining secure patient information. Years of experience with working with customers of all ages from past volunteer and work positions. Hardworking and reliable employee with strong critical thinking, problem solving, and efficiency improvement skills. Highly organized, proactive and punctual with team-oriented mentality.

Experience
Specialty Sales Team Member and Leader 03/2020 to CurrentCompany NameCity, State
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Trained new employees on specialty sales positions to support team efficiency
  • Suggested product offerings and technology upgrades to customers
  • Built and cultivated strong network of lucrative clients.
  • Maintained inventory levels and kept adequate stock in product displays on the sales floor.
  • Maintained orderly, clean and well-merchandised workstations.
  • Drove sales of beauty and tech products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Ensure all set changes/transitions/revisions are done in a timely manner and correctly
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Optimized employee levels with strategic scheduling and task delegation.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Medical Receptionist/ Unit Secretary/Monitor Tech12/2019 to 06/2020Company NameCity, State
  • Provide direct and indirect patient care as a member of the healthcare team and assists other members of the team as needed
  • Provides care to patients demonstrating competency with treatments, procedures, and equipment appropriate to the clinical setting and hospital policy.
  • Performs clerical and receptionist duties while providing quality customer service.
  • Keep up with the maintenance of medical records
  • Monitor EKG for abnormal rhythms
  • Distributes and collects appropriate paperwork and forms, e.g., phone list, round sheets, careboards, surgical and medical packets, lab labels.
  • Maintains patient census and patient identification information. e.g., HSC, census book, patient charts, patient labels.
  • Orders and maintains appropriate inventory of unit supplies, e.g., office supplies
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
Creative Online Marketing /Online Customer Service Representative08/2019 to 02/2020Company NameCity, State
  • Coordinate with team members to gather images, logos, stats and content to use in various creative projects
  • Managed website appearance and items
  • Maintain updated records of the videos, images and guides that we use
  • Took photos of merchandise to be uploaded on the website
  • Filed, faxed, and process online transaction, bank transaction, and customer support documents for all five locations
  • Research and recommend new ideas for strengthening the brand
  • Handles delicate and challenging management situations such as requests, special needs, questions, online orders, and complaints from clients via email and phone.
  • Leveled store's inventories and restocked items on the website in order to produce attractive display of store products for all five boutique locations
    Performed responsibilities of handling and maintaining cash,bank, and online transactions for all five locations
Front Desk Receptionist05/2015 to CurrentCompany NameCity, State
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Answered phones and responded to customer inquiries
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Scheduled appointments
  • Maintained a clean store and kept track of backroom inventory
Skills
  • Organization
  • Project and Team Management
  • Planning and coordination
  • Process improvement
  • Troubleshooter
  • Critical thinking/problem solving
  • Excellent work ethic and team player
  • Machine Learning
  • Proficient in microsoft programs
  • Excellent verbal/written communication skills
  • Mathematical calculations
  • Administrative support
Education and Training
Master of Science: Microbiology & Cell Science University Of FloridaCity, State
Bachelor of Science: Biomedical Engineering05/2019Louisiana Tech UniversityCity
  • 3.4 GPA
  • Completed coursework in organic chemistry, general chemistry, biochemistry, engineering problem solving, technical writing, bioinstrumentation, up to calculus IV, physics, bioinstrumentation, electrical engineering & circuits, biomedical signals and systems
Languages

English - Fluent

Vietnamese - Conversational

Volunteer
  • CASA
  • Hospice
  • Glenwood Hospital
  • Conway Hospital
  • Parkinson's Rehabilitation Program
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Resume Overview

School Attended

  • University Of Florida
  • Louisiana Tech University

Job Titles Held:

  • Specialty Sales Team Member and Leader
  • Medical Receptionist/ Unit Secretary/Monitor Tech
  • Creative Online Marketing /Online Customer Service Representative
  • Front Desk Receptionist

Degrees

  • Master of Science : Microbiology & Cell Science
    Bachelor of Science : Biomedical Engineering 05/2019

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