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Specialty Sales Manager Resume Example

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SPECIALTY SALES MANAGER
Summary

Customer obsessed, strategic-thinking sales professional with over 10 years of experience in building customer relationships, team development and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, vendor relations, territory development and revealing customer needs to deliver solutions. Proven track record of team leadership and associate and peer development.

Skills
  • Planning and coordination
  • Sales closing
  • Telecommunications knowledge
  • Revenue monitoring
  • Mentoring and coaching
  • Effective selling strategies
  • Profit and revenue-generating strategies
  • Communication and engagement techniques
  • Team building
  • Exceptional multi-tasker
  • Compelling leadership skills
  • Service-driven sales
  • Energetic
Experience
04/2014 to Current
Specialty Sales ManagerBest Buy － Newport News, VA
  • Recruited to lead startup of the Mobile and Connected Devices departments to manage a 12-member team with a $2 million profit.
  • Grew market share of Mobile Telecommunications, Smart Home and Networking sales to become the Top-growth categories within the Best Buy company.
  • Led results into a 25-member team with over $9 million profit for 2018 fiscal year.
  • Develop new ideas for increasing sales by executing profitable launch events to assist in a consistent year over year profit growth.
  • Supervise a team of 25 associates in addition to overseeing a staff of 100+ associates while managing daily operations of the store; which include open/close store, maintain accurate store operating funds and insure the safety and productivity of the staff.
  • Monitor the performance of each team member by conducting a weekly/monthly touch base, coaching in the moment as well as execute disciplinary actions.
  • Training and support for peer Specialty Sales Managers across the district.
  • Demonstrates an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.
  • Manage conflict resolution between staff/customers with a view to bring harmony and desirable outcomes.
  • Review operational records and reports to project sales and determine profitability.
  • Hire and promote employees through application review and interviewing process.
  • Manage weekly time and attendance validation and accuracy through proper communication, payroll systems and troubleshooting to minimize payroll issues and poor employee experiences.
  • Meet and exceed area departmental goals through coaching and managing sales team staff.
  • Develop and maintain a positive employee and team morale to build an enjoyable work place, customer experience, and to positively affect the department's overall experience.
01/2009 to 02/2012
Assistant Store ManagerCVS Pharmacy － Hampton, VA
  • Managed daily operations of store sales, pharmacy department operations, 5-10 employees and customer service focus that led to generating approximately $12.5 million annually store growth.
  • Provided sales floor leadership and supervised employees to build customer engagement.
  • Impact & Results:.
  • Surpassed sales goals by 6% in 2011 and 14% in 2012.
  • Recognized for superior performance as a training leader in the market.
  • Managed weekly time and attendance validation and accuracy through proper communication, payroll systems and troubleshooting to minimize payroll issues and poor employee experiences.
  • Utilizes internal and external resources and tools to conduct necessary research and follow-up to resolve clients' beauty and health care needs and best practice/compliance requests.
  • Key holder.
  • Facilitated employee onboarding and training of new staff.
01/2005 to 05/2008
General Store ManagerCircuit City － Chesapeake, VA
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education and Training
2007
Bachelor of Network Science: Computer EngineeringHampton University － Hampton, VA
2001
Highest Honors DiplomaBethel High School － Hampton, VA
Activities and Honors
Top-ranked sales manager recognized for contributions to record-setting sales figures, store and market expansion and new account development. Proven ability to lead sales teams to achieve multimillion-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. An experienced presenter, negotiator, and closer; A great sense of commitment to duties and a high degree of motivation that will be an asset to your company.
Interests
Community Involvement Mentoring Travelling Reading Reef Tank Keeping VOLUNTEER WORK Best Buy 479 Community Leader Greater Emmanuel Temple Youth Organization Breast Cancer Awareness volunteer Alzheimer's Awareness volunteer Hampton and Newport News Public Schools PTA member
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Resume Overview

Companies Worked For:

  • Best Buy
  • CVS Pharmacy
  • Circuit City

School Attended

  • Hampton University
  • Bethel High School

Job Titles Held:

  • Specialty Sales Manager
  • Assistant Store Manager
  • General Store Manager

Degrees

  • Bachelor of Network Science : Computer Engineering
    Highest Honors Diploma

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