Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented with over 14 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Hardworking and accustomed to fast-paced call center and customer service environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Energetic and reliable.
In High School I volunteered at my local Library. I shelved books and performed cleaning tasks [2009-10]
I job shadowed for a week at my High School Library where I shelved books, cleaned, checked in and out books, and was taught the computer system 
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