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Specialized Corporate Travel Counselor Account Executive Virtual resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly enthusiastic customer service professional with 15 years client relations experience.
Enthusiastic customer service/sales representative with in-depth knowledge of sales, travel management and training.
Reliable Customer Service Representative with extensive track record in demanding sales, travel management and corporate account management environments.
Results-driven Corporate Travel Executive with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
  • Microsoft Office (Word, Excel, and PowerPoint)
  • Ability to drive results by operating with a sense of urgency and employ effective time management.
  • To deliver results within deadlines for on-going improvement.
  • Proficient Sabre GDS Skills
  • Analytical thinker, attention to detail with ability to make decisions with minimal supervision.

  • MS Office proficient
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Staff training and development
  • Fluent in Spanish
  • Resolution-oriented
  • Dependable and reliable
  • Savvy negotiator
  • Cheerful and energetic
Education
Kaplan University Ft. Lauderdale, FL. Expected in Feb 2014 Masters Degree : Homeland Security & Emergency Management- Achieved - GPA : GPA: 3.7 Homeland Security & Emergency Management- Achieved GPA: 3.7
American Intercontinental University Weston, FL Expected in Mar 2009 MBA : Business Adminstration - GPA : Business Administration - Achieved GPA: 3.5
Florida International University Miami, FL Expected in Aug 2002 Bachelors Degree : Hospitality Management/Travel & Tourism - GPA : Hospitality Management/Travel & Tourism
Accomplishments
  • Fielded and processed up to 50 calls per day.
  • Employee of the Month Award, May, 2015.
  • Managed a portfolio for the Ernst & Young corporate account totaling $500,000 in sales.
  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Experience
Bcd Travel - Specialized Corporate Travel Counselor/Account Executive - Virtual
Los Angeles, CA, 04/2011 - Current
  • Responsible for timely and accurate air/car/rail/hotel/limo/cruise & tour reservations including complex domestic and international itineraries.
  • Also arranged concierge services for high profile account Executives and VIP clients only.
  • Assist with Ernst & Young (EY) Corporate Business travel including Groups and all other employees of EY.
  • Personal Travel Administrative Assistant to the CEO/President of Ernst & Young (EY).
  • Efficient in providing VIP/Executive "WHITE GLOVE" service while maintaining excellent client relationships.
  • Provide end to end customer service research and resolution while performing excellent telephone service and prompt replies to emails.
  • Consistent maintenance of personalized profiles for all clients to ensure efficiency and pro-activeness during their travel experience.
American Express Travel - Centurion/Platinum Card Executive Travel Counselor
City, STATE, 06/2006 - 05/2011
  • Responsible for servicing elite card member's accurate domestic and international travel arrangements, mileage award redemption and value added services.
  • Consistently exceeded sales goals by achieving $1,300,000 in 6 months time.
  • Leader in achieving # 2 sales agent for the year in selling American Express Vacations.
  • Experienced working in a call center environment by taking over 400 calls in one month, working well under pressure and efficiently multi-tasking.
American Express Travel, Harvard Sq - Platinum Card Executive Travel Counselor
City, STATE, 10/2004 - 06/2006
  • Successful in launching first Platinum Card (TINS) project and exceeded all sales goals by achieving total annual sales $1,500,000.
  • Proficient in booking airfare, hotels, car rentals, cruises, vacation packages via call in, walk in and email.
  • Conducted trainings to team members on the introduction of TINS project to the office.
  • Ability to build and leverage strong working relationships with coworkers and key industry suppliers.
Leisure Link International - Travel Counselor
City, STATE, 01/2002 - 10/2004
  • Managed high volume of incoming requests via telephone, email and instant messaging.
  • Succeeded in coordinating tours, FIT packages and cruises.
  • Exceeded sales quota by averaging $100,000 in commission annually.
  • Top sales agent for 2 years consecutively.
Omega World Travel/Cruise.com - Cruise Consultant
City, STATE, 01/2000 - 09/2001
  • Assessed clients' needs, recommended appropriate cruise product and quotes.
  • Met weekly sales quota and increased revenue by $250,000 in 6 months.
  • Emphasized on excellent customer service and quality sales.
  • Ability to use multiple computer applications simultaneously including the internet and type 60 wpm.
Skills
Administrative Assistant experience, attention to detail, call center experience, communications skills, proficient in various computer applications, client relations, customer satisfaction, excellent customer service skills, email, instant messaging, Efficient in Microsoft Office, multi-task management, strong organizational skills, problem solving, research, Sabre GDS proficient, minimal supervision, team player, telephone techniques, time management, travel arrangements, type 60 wpm, verbal communication skills, professional and friendly, careful and active listener, data entry, internet research, Travel planning/booking.

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Resume Overview

School Attended

  • Kaplan University
  • American Intercontinental University
  • Florida International University

Job Titles Held:

  • Specialized Corporate Travel Counselor/Account Executive - Virtual
  • Centurion/Platinum Card Executive Travel Counselor
  • Platinum Card Executive Travel Counselor
  • Travel Counselor
  • Cruise Consultant

Degrees

  • Masters Degree
  • MBA
  • Bachelors Degree

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