•Conducts student appointments to identify students' educational goals and disseminate course and program information to potential students.
•Assists potential and/or current students in understanding their financial obligations while partnering with students' assigned finance advisor. Informs the student of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success.
•Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
•Provides effective communication with potential and/or current students via telephone, email, and/or in person. Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure positive student experience. Addresses potential and/or current student concerns and seeks appropriate resolution to potential problems.
•Assists the student by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
•Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies.
•Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
•Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
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