Special Customer Service Associate/Temp Worker Resume Example
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SPECIAL CUSTOMER SERVICE ASSOCIATE/TEMP WORKER
Professional Summary
Enthusiastic Special Customer Service Associate with an aptitude for memorizing products, services and company policy. Offering 15 years of experience and expertise in customer service and office setting. A team player with excellent time management ability and attention to detail. I'm looking to secure a position that will lead to a lasting working relationship.
Skills
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Work History
Special Customer Service Associate/Temp Worker, 10/2020 to 02/2021
Company Name – City, State
Company Name – City, State
- I work returns at service desk.
- I help customers over the phone with ordering and troubleshoot problems.
- Solved Customer Complaints
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
Customer Service Rep/Data Entry, 01/2014 to 09/2020
Company Name – City, State
Company Name – City, State
- Entered Coupons from consumers and invoiced for payment Entered Individuals information to enroll in sweepstakes offers Scanned all mail into company data base Environmental Services.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Made Inbound and Outbound calls in call center environment
Driver/Fleet Compliance Rep, 03/2000 to 01/2012
Company Name – City, State
Company Name – City, State
- Ran background checks for new applicants.
- (Previous Employment, Drug Testing, Driving records, Criminal History, etc.) -Assist with setting up and completing all new hire paperwork.
- Assist in development of company policy and procedures and DOT Regulations: ensuring compliance with regulations.
- Maintain confidentiality with setting up database records.
- Titled/Registered Company vehicles in 48 states.
- TransCore is a third party vendor, all employees used Great Customer Service over the phone when dealing with customers and state officials.
- Managed quality programs to reduce overdue compliance activities.
- Verified information on permits and contracts for projects to assess compliance with legal requirements.
- Trained employees and new officers on ecologically-sound and sustainable operational procedures.
- Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Administrative Assistant, 02/1997 to 10/1999
Company Name – City, State
Company Name – City, State
- Assist with hiring and termination process.
- Answered telephone, and dispatched drivers.
- Ran daily reports -Account Payable and Account Receivables -Completed bi-weekly Payroll -Ran monthly inventory reports.
- Maintained all personal files, driver files, and I9 files.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Developed and updated spreadsheets and databases to track, analyze and reports.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created detailed expense reports and requests for capital expenditures.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
High School DiplomaOlathe North High School
Certifications
- Environmental Services (2 years)
- Accounts Payable (10+ years)
- Accounts Receivable (10+ years)
- Data Entry (10+ years)
- Bookkeeping
- Payroll (10+ years)
- Order Entry (10+ years)
- QuickBooks (10+ years)
- Administrative Experience (10+ years)
- Laundry (2 years)
- Microsoft Outlook (10+ years)
- Office Management (10+ years)
- Hospital Experience (2 years)
- Microsoft Excel (10+ years)
- Clerical Experience (10+ years)
- Microsoft Office (10+ years)
- Customer service (10+ years)
- Food production
- 10 Key Data Entry (10+ years)
- Financial Report Writing (3 years)
- Microsoft Powerpoint (10+ years)
- Typing (10+ years)
- Time management (10+ years)
- Personal Assistant Experience (10+ years)
- Accounting (10+ years)
- Research (10+ years)
- General Ledger Accounting (10+ years)
- Software troubleshooting Certifications and Licenses driver's license
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Resume Overview
School Attended
- Olathe North High School
Job Titles Held:
- Special Customer Service Associate/Temp Worker
- Customer Service Rep/Data Entry
- Driver/Fleet Compliance Rep
- Administrative Assistant
Degrees
- High School Diploma
