Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Special Customer Service Associate with an aptitude for memorizing products, services and company policy. Offering 15 years of experience and expertise in customer service and office setting. A team player with excellent time management ability and attention to detail. I'm looking to secure a position that will lead to a lasting working relationship.

  • Accounts Payable (10+ years)
  • Accounts Receivable (10+ years)
  • Data Entry (10+ years)
  • Bookkeeping(10+ years)
  • Payroll (10+ years)
  • Order Entry (10+ years)
  • QuickBooks (10+ years)
  • Administrative Experience (10+ years)
  • Office Management (10+ years)
  • Microsoft Office (Excel, Word, Powerpoint, Outlook)(10+ years)
  • Clerical Experience (10+ years)
  • Customer service (10+ years)
  • 10 Key Data Entry (10+ years)
  • Typing (10+ years)
  • Time management (10+ years)
  • Certifications and Licenses
  • Driver's license
  • Phone, Email, Chat Text
  • Clerical, Inventory, Report Writing
  • Data Entry, Mail, Software troubleshooting
  • Excellent work ethic
  • Good listening skills
  • Cash Handling Experience
  • DOT Regulations/ State and Federal
  • Vehicle Title/ Registration (IRP and Base Plate)
  • Pre-Employment and Annual Drug Testing Procedures
  • Hiring Qualified Drivers (CDL & Non-CDL)
  • Maintain DOT Employment Files
  • Maintain Drug/Alcohol Testing Files
  • Maintain I-9 Files
Work History
10/2020 to 02/2021 Special Customer Service Associate/Temp Worker Chenega Mios | Cannon Air Force Base, NM,
  • I work returns at service desk.
  • I help customers over the phone with ordering and troubleshoot problems.
  • Solved Customer Complaints
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
01/2014 to 09/2020 Customer Service Rep/Data Entry Out Bound Call Center | City, STATE,
  • Entered Coupons from consumers and invoiced for payment Entered Individuals information to enroll in sweepstakes offers Scanned all mail into company data base Environmental Services.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Made Inbound and Outbound calls in call center environment
03/2000 to 01/2012 Driver/Fleet Compliance Rep TransCore | City, STATE,
  • Ran background checks for new applicants.
  • (Previous Employment, Drug Testing, Driving records, Criminal History, etc.) -Assist with setting up and completing all new hire paperwork.
  • Assist in development of company policy and procedures and DOT Regulations: ensuring compliance with regulations.
  • Maintain confidentiality with setting up database records.
  • Titled/Registered Company vehicles in 48 states.
  • TransCore is a third party vendor, all employees used Great Customer Service over the phone when dealing with customers and state officials.
  • Managed quality programs to reduce overdue compliance activities.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.
  • Trained employees and new officers on ecologically-sound and sustainable operational procedures.
  • Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
02/1997 to 10/1999 Administrative Assistant Dal-bar Inc | City, STATE,
  • Assist with hiring and termination process.
  • Answered telephone, and dispatched drivers.
  • Ran daily reports -Account Payable and Account Receivables -Completed bi-weekly Payroll -Ran monthly inventory reports.
  • Maintained all personal files, driver files, and I9 files.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and reports.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Expected in High School Diploma | Olathe North High School, , GPA:
  • Environmental Services (2 years)
  • Accounts Payable (10+ years)
  • Accounts Receivable (10+ years)
  • Data Entry (10+ years)
  • Bookkeeping
  • Payroll (10+ years)
  • Order Entry (10+ years)
  • QuickBooks (10+ years)
  • Administrative Experience (10+ years)
  • Laundry (2 years)
  • Microsoft Outlook (10+ years)
  • Office Management (10+ years)
  • Hospital Experience (2 years)
  • Microsoft Excel (10+ years)
  • Clerical Experience (10+ years)
  • Microsoft Office (10+ years)
  • Customer service (10+ years)
  • Food production
  • 10 Key Data Entry (10+ years)
  • Financial Report Writing (3 years)
  • Microsoft Powerpoint (10+ years)
  • Typing (10+ years)
  • Time management (10+ years)
  • Personal Assistant Experience (10+ years)
  • Accounting (10+ years)
  • Research (10+ years)
  • General Ledger Accounting (10+ years)
  • Software troubleshooting Certifications and Licenses driver's license

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School Attended

  • Olathe North High School

Job Titles Held:

  • Special Customer Service Associate/Temp Worker
  • Customer Service Rep/Data Entry
  • Driver/Fleet Compliance Rep
  • Administrative Assistant


  • High School Diploma

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