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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Special Customer Service Associate with an aptitude for memorizing products, services and company policy. Offering 15 years of experience and expertise in customer service and office setting. A team player with excellent time management ability and attention to detail. I'm looking to secure a position that will lead to a lasting working relationship.

Skills
  • Accounts Payable (10+ years)
  • Accounts Receivable (10+ years)
  • Data Entry (10+ years)
  • Bookkeeping(10+ years)
  • Payroll (10+ years)
  • Order Entry (10+ years)
  • QuickBooks (10+ years)
  • Administrative Experience (10+ years)
  • Office Management (10+ years)
  • Microsoft Office (Excel, Word, Powerpoint, Outlook)(10+ years)
  • Clerical Experience (10+ years)
  • Customer service (10+ years)
  • 10 Key Data Entry (10+ years)
  • Typing (10+ years)
  • Time management (10+ years)
  • Certifications and Licenses
  • Driver's license
  • Phone, Email, Chat Text
  • Clerical, Inventory, Report Writing
  • Data Entry, Mail, Software troubleshooting
  • Excellent work ethic
  • Good listening skills
  • Cash Handling Experience
  • DOT Regulations/ State and Federal
  • Vehicle Title/ Registration (IRP and Base Plate)
  • Pre-Employment and Annual Drug Testing Procedures
  • Hiring Qualified Drivers (CDL & Non-CDL)
  • Maintain DOT Employment Files
  • Maintain Drug/Alcohol Testing Files
  • Maintain I-9 Files
Work History
10/2020 to 02/2021 Special Customer Service Associate/Temp Worker Chenega Mios | Cannon Air Force Base, NM,
  • I work returns at service desk.
  • I help customers over the phone with ordering and troubleshoot problems.
  • Solved Customer Complaints
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
01/2014 to 09/2020 Customer Service Rep/Data Entry Out Bound Call Center | City, STATE,
  • Entered Coupons from consumers and invoiced for payment Entered Individuals information to enroll in sweepstakes offers Scanned all mail into company data base Environmental Services.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Made Inbound and Outbound calls in call center environment
03/2000 to 01/2012 Driver/Fleet Compliance Rep TransCore | City, STATE,
  • Ran background checks for new applicants.
  • (Previous Employment, Drug Testing, Driving records, Criminal History, etc.) -Assist with setting up and completing all new hire paperwork.
  • Assist in development of company policy and procedures and DOT Regulations: ensuring compliance with regulations.
  • Maintain confidentiality with setting up database records.
  • Titled/Registered Company vehicles in 48 states.
  • TransCore is a third party vendor, all employees used Great Customer Service over the phone when dealing with customers and state officials.
  • Managed quality programs to reduce overdue compliance activities.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.
  • Trained employees and new officers on ecologically-sound and sustainable operational procedures.
  • Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
02/1997 to 10/1999 Administrative Assistant Dal-bar Inc | City, STATE,
  • Assist with hiring and termination process.
  • Answered telephone, and dispatched drivers.
  • Ran daily reports -Account Payable and Account Receivables -Completed bi-weekly Payroll -Ran monthly inventory reports.
  • Maintained all personal files, driver files, and I9 files.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and reports.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
Expected in High School Diploma | Olathe North High School, , GPA:
Certifications
  • Environmental Services (2 years)
  • Accounts Payable (10+ years)
  • Accounts Receivable (10+ years)
  • Data Entry (10+ years)
  • Bookkeeping
  • Payroll (10+ years)
  • Order Entry (10+ years)
  • QuickBooks (10+ years)
  • Administrative Experience (10+ years)
  • Laundry (2 years)
  • Microsoft Outlook (10+ years)
  • Office Management (10+ years)
  • Hospital Experience (2 years)
  • Microsoft Excel (10+ years)
  • Clerical Experience (10+ years)
  • Microsoft Office (10+ years)
  • Customer service (10+ years)
  • Food production
  • 10 Key Data Entry (10+ years)
  • Financial Report Writing (3 years)
  • Microsoft Powerpoint (10+ years)
  • Typing (10+ years)
  • Time management (10+ years)
  • Personal Assistant Experience (10+ years)
  • Accounting (10+ years)
  • Research (10+ years)
  • General Ledger Accounting (10+ years)
  • Software troubleshooting Certifications and Licenses driver's license

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Resume Overview

School Attended

  • Olathe North High School

Job Titles Held:

  • Special Customer Service Associate/Temp Worker
  • Customer Service Rep/Data Entry
  • Driver/Fleet Compliance Rep
  • Administrative Assistant

Degrees

  • High School Diploma

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