Accomplished Telecommunications Professional practiced in all aspects of design, installation, and providesupport of voice and data transmission, and switching technologies. Expert in collaborating with customer business leaders to identify requirements and designing and presenting solutions. Practiced on configuration design, pricing, troubleshooting, maintenance and support management. Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality results on time. Superior training abilities, authored the standard operating procedures for switch, router installations and led all in-house and field training efforts. Capable of explaining complicated telecommunications concepts to non-technical professionals. Perform well in fast paced, high pressure environments. Capable of providing high levels of technical and telecommunications engineering support. Excellent communicator that collaborates with team members and consults with third party vendors to achieve goals. Designed and deployed training classes for peers.
Spec Engineer, 10/2012
to Current Verizon Business – Ashburn,
Test and turn up L1/L2/L3 portion of the circuit.
Responsible for L2 switch configuration.
Monitor switch alarms and logs for potential trouble.
Handling of end-to-end connectivity verification and RFC testing.
E2E connectivity verification, Link utilization and throughput testing.
LAN protocol verification and traffic prioritization testing.
Configure provider and customer end routers for high speed connectivity.
Assist customer in configuring complicated routing configurations with customized BGP, load sharing and redundancy.
Assist in design, installation, and configuration of copper/fiber wiring in POP.
Worked directly with LEC to resolve any provisioning or connectivity issues.
Issuing of trouble ticket and working with LEC and/or other Verizon group to troubleshoot and resolve circuit issues.
Worked with development group to ensure stability, proficiency, of new automates System.
Spec Engineer, 11/2007
to 09/2012 Verizon Business – Ashburn,
Responsible for all the technical portions of Internet product delivery.
Contacted customer for gathering and reviewing of their circuit requirements.
Reviewed customer's IP address requirement and assigned IPs on customer circuit.
Configured the CPE based on the customer and product requirements.
Configured service policies and applying them to the network.
Troubleshoot and resolved all Tier-3 technical issues.
Activate internet circuit with field organization and/or customer.
Worked with local carriers by opening trouble tickets to resolve circuit issues.
Created DNS records for the customer.
Updated all systems and documentation for the site.
Performed QA of all installation work.
Handled ACD calls from customers who need assistance with their circuit issues.
Provided support and mentoring to our Manila/Banglore Intenet Activation Engineers.
Circuit Provisioner, 08/2000
to 11/2007 WorldCom – Ashburn,
Performed research on network capacity and consequently designated channel facility assignment utilizing various provisioning systems.
Handled the assignment of equipment and designing the route of the circuit.
Lead in design, installation, and configuration of OC-12, OC-3 and DS-3 mux growth, Plan, configure, and manage routes effectively.
Monitored ASR acceptance and circuit delivery dates and coordinated with operations and Telco teams for testing and acceptance.
Handled and facilitated provisioning issues, including escalation of issues to higher authorities when necessary to assure customer satisfaction.
Performed order entry to create install, change and upgrade order.
Perform professional level work on assignments using established procedures, techniques, and specific instructions to gather and correlate basic data.
Provision and order processing of line conversion, installations, disconnects and changes.
Issued and coordinated tech dispatched request to install Verizon provided equipment.
Performed provisioning on high bandwidth(HBW) work for various circuits which includes Puerto Rico, Canada Cross-border, India, China, and Australia.
Theatre management, 01/1988
to 08/2000 Cineplex Odeon Corp – Washington,
Provide leadership, supervision and training of staff and management team.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Oversee activities directly related to making products or providing services.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Associate of Science: Accounting,
1 1995 Strayer College - Washington D.C. Accounting