Ambitious Operations Manager with more than 20 years of management experience in the small package delivery industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Mid-level manager with strong strategic-planning and people-management skills.
Cross-functional team management
Process improvement strategies
Customer service focus
2015 FTML outbound sort grew by 65% year over year while also adding a OTP sort and full time package handlers while increasing productivity 10% from previous year,
2006 and 2007 service manager of the year Charlotte hub.
21 service mangers/operations managers promoted to other positions within FedEx
09/2014 to 07/2016
Sort ManagerFedex Ground － Fort Mill, SC
Effectively managed outbound and OTP sort operations
Mentored, coached and trained three new team members in the past year.
Effectively transitioned the loss of several accounts (Shutterfly and Sony) and kept the sort above productivity goals YTD.
Created and maintained a safe work environment for all employees
Conducted monthly safety team and package handler engagement team meetings
03/2007 to 08/2014
Sort ManagerFedex Ground － Charlotte, NC
Managed all four sorts effectively in the Charlotte hub.
Increased the Charlotte local overnight service from 98% to 99.3 in 2009
Helped improve the overnight service of the Carolina region to 99.27%
Managed up to 16 service/operation managers on the Midnight and Twilight sorts. These managers managed up to 243 package handlers
Promoted safety first at all times
Efficient in ISS, SMS, TMS, YMS and My-time
01/1999 to 11/2007
service managerFedex Ground － Charlotte, NC
Ran every area of the building effectively, Daily leader in misloads and lanefulls in the building.
One of the first two service mangers to start the board position in the hub.
Service manager of the year two times.
Trained package handlers to efficiently and effectively load/unload trailers and vans.
05/1997 to 11/1999
Part time service managerFedex Ground － Charlotte, NC
Effectively ran loadsides throughout the building on the sunrise sort.
Trained package handlers to load trailers according to FedEx standards.
10/1995 to 04/1996
Package handlerFedex Ground － Charlotte, NC
Loaded four vans on the preload daily.
Followed safety procedures
01/1994 to 01/1995
Part time manager- preloadUnited Parcel Service － Charlotte, NC
Ensured that vans were loaded correctly and stop counts are accurate so that drivers would work a scheduled 8 hour day.
11/1991 to 01/1994
Package handlerUnited Parcel Service － Charlotte, NC
Loaded vans in the proper load sequence and keep accurate stop count.
Montreat CollegeCharlotte/Montreat NC BSBA
Hard worker with great organizational skills who puts the team and customer first