software testing lead resume example

• GERAN BSC Functional Testing
• Test Lead for Functional Team-TT04.Responsible for A - interface and Gb interface testing for Telecom team TT04, Handover functionality testing (TT13) and CBC functionality testing(TT03). Functionality covers both circuit switch and packet switch features.
• Defect identification and re-testing. Ensuring that there are Zero test escapes and Defect slippages from the tests executed.
• Worked in releases S14, S15, EP2.1, EP1.2, McBSC, S16, and S16.1 Step1 and made sure to achieve the target on time.
• Test estimation, Test case planning and Test case designing for new features like Precise Paging and MOCN-Multi Operator Core Network.
• Test script development using TTCN-2 and Test environment setup using GPRS (SGSN, GGSN) simulators.
• Worked in Maintenance Team and took the complete ownership of Telecom activities.
• Bug reporting using Mercury Quality Center.
• Good exposure to MS-Simulator and MS-BTS message flow.
• Very good understanding SS7, BSSMAP and DTAP protocols and message flow.
• Involved in latest paging coordination techniques and satellite A-bis.
• Involved in circuit pool configuration and Lapd configuration.
• Automated the test cases as much as possible in all parts.
• Giving Presentations and OJT for new hires.
• RCA for Customer Pronto using 5-Why’s.
• Preparation of Daily and Weekly Status Report.
• Interaction with the Business in order to resolve any queries with respect to the test packs, test scenarios and test cases.

• Maintenance and administration of EMC Clariion CX Series storage Arrays.
• Used EMC Power link knowledgebase and primus for problem resolution.
• Used Navisphere manager and Navicli for administration of EMC Clariion.
• Troubleshooting LUNs and assigning them to different servers in SAN and DAS setup.
• Worked on the Clariion Replication Concepts in SAN (Snap View, Mirror view, SAN Copy, Power path).
• Technical Consultancy and support to EMC clients for SAN storage Boxes manufactured by EMC.
• Dial in remotely to the monitoring stations for individual storage box and investigate the errors reported by the array.
• Work to solve or dispatch CE to field for the further action.
• Providing technical solutions to different customer.
• Stay current on technical specifications and hardware requirements of EMC software products, including new and soon to be released products.
• Worked on HIB (High Incoming Boxes) for Clariion.
• Working on customer escalated issue.
• Have managed the shift as a Shift Lead.
• Given On Job Training to the new joiners.

• Extend high quality 1st level support for maintenance of business critical Service.
• Providing technical support for the IPG products.
• Training and mentoring the new batch and the poor performers.
• Assisting the Quality Analyst in giving feedback to the agents to improve quality.
• Initiating quality related processes.
• Monitor the Team's internal and external quality performance and take action if necessary.
• Client Communication - Including conference calls, Received SPOT awards for Extra mile customer service.
• Received several customer appreciation mails & raves.
• Due to a good track on customer service skills - taken care of the CCHS cases.
• Received the "Friend in Need "Award for maintaining good work environment and supporting the team.
• Was promoted as an SME ( Subject Matter Expert).
• Received "Feather in my Cap "Award for the successful testing of Satellite A-bis.
• Training:.
• Wipro - SAN Fundamentals.
• Clarion Foundations.
• GSM-GPRS Fundamentals.