(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
To illustrate my management, leadership, & technical skills by being a key contributor to an organization's ability to meet its IT infrastructure goals and aspirations.
Exceptional Project & Deployment Management skills. * Strong working knowledge of Red Hat Linux, Solaris 8 & 10, HP-UX, Windows Server 2000/2003/2008/XXX2, & Windows 2000/XP/Vista/7 Operating Systems. * Good working knowledge of Weblogic and Oracle 9i /10g/11g RAC, and SQL Server. * Good Working knowledge of Java, C++, JavaScript, HTML, XML, Shell, PHP, SQL, CSS, & TCL.
Education and Training
New Jersey Institute of Technology Newark, NJ Expected in XXX2 M.S : Information Systems - GPA : Information Systems
New Jersey Institute of Technology Paterson Catholic H.S Newark, NJ Expected in 2008 B.S : Computer Science - GPA : Computer Science
Work Experience
AT&T Research And Development - Software & Systems Quality Assurance Engineer
City, STATE, 10/XXX0 - Present
  • Responsible for DNS, Windows (2003/2008/XXX2), Linux (RHEL5/6), VMware (4/5), SAN storage, Oracle Database administration throughout multiple project lifecycles.
  • Responsible for providing solutions for all Linux, Windows, and VMware server and vlan network related issues.
  • Responsible for developing and maintaining Active Directory Domain policies.
  • Implemented LDAP and Winbind single-sign on authentication solutions to integrate Active Directory authentication with Linux and windows servers.
  • Delivered Local (LSB) and Global (GSLB) Load balancing solutions via F5 and Brocade load balancers with DNS Forwarding and Direct Server Return (DSR) functionality.
  • Developed shell scripts to automate encrypted Kerberos keytab ticket renewals for seamless Genesys group and user searches on RHEL6.
  • Optimized ulimit settings across all RHEL5 & RHEL6 Linux systems as per Genesys requirements, such as nproc, nofile, socket buffer, pipe buffer, cpu time, etc.
  • Responsible for Monthly and Daily backup of all critical data.
  • Responsible for building, deploying, testing, and maintaining custom Genesys Voice Platform and Cisco CUCM call center solutions for various clients.
  • Delivered Testing Certification for Genesys Voice Platform (GVP 8) components (CME, SCI, Gen Admin, eServices (chat/cobrowse/email), SIP Server, & Media Servers (MCP) for numerous clients.
  • Testing included: Unit, System, End-to-End, Failover, & Load.
  • Implemented OpenLDAP search functionality for Genesys CME and Genesys Administrator.
  • Responsible for End to End QA Testing of Genesys Voice Platform, Cisco CUCM, and Voice Genie applications and platform features.
  • Responsible for End to End QA Testing and Day 2 support of Sextant, Pentaho, and Nuance reporting platforms.
  • Responsible for Deployment, Administration, & End to End QA Testing of Cisco CUCM & UCCE IVR solutions Developed SAN storage solutions to support multiple test and production environments utilizing VMware and HP SAN storage hardware/software.
  • Deployed and Managed Vizgems Monitoring system to proactively monitor all servers across all lab environments.
  • Responsible for implementing and administering middleware component upgrades for Oracle, Apache, Java, Genesys, Cisco, and other proprietary software upgrades and patches to ensure they are "production ready" prior to release.
  • Responsible for supporting the production implementation of change requests during production maintenance windows.
  • Responsible for selecting and purchasing appropriate hardware/software to meet client capacity and capital/expense needs.
AT&T Research And Development - Development Lab Manager
City, STATE, 10/2009 - 10/XXX0
  • Developed IVR platform test plans for specific platform features and used TCL scripts to automate test cases via automated test environment (ATE) Administered over 300 devices within 4 different environments and 2 labs for Platform Quality Assurance (PQA).
  • Devices include: IBM blades, HP-UX, HP Proliant, Sun v120/v240, Cisco switches, Touchstone Probes, F5 Load Balancers, & ACME SBC's.
  • Used ILS to manage users, this includes using ILS deployments to maintain a consistent list of users and sudoers file on all servers, removing password history, performing password reset, and allowing sudo privileges to specific users.
  • Deployed AAA Radius solution to lab and production environment to improve security audits and simplify user login process.
  • Managed static routes to connect from the development environment to client hosts via telnet.
  • Used IBM Blade Center Console to remotely manage and maintain HS20, HS21, & HS22 blade servers within each chassis.
  • Used Compulert console to remotely manage Solaris servers.
  • Responsible for Oracle DBA duties for Quality & Assurance teams and certifying DB Change Requests and promoting them to production.
  • Responsible for using Linux kick starts to re-image Central Database (CDB) and Data Collection Servers (DCS) with Linux meta-package rpms.
  • Responsible for applying, performance testing (benchmarking, capacity, and soak testing), and certifying Oracle Critical Patch (CPU) updates to Central Database and Data Collection Servers (DCS) for release into production.
  • Responsible for applying, performance testing, and certifying Apache updates to applicable servers for release into production.
AT&T Research And Development - Associate IT Analyst
City, STATE, 06/2008 - 06/2009
  • Developed code and provided application code support (e.g.
  • root cause, bug fixes) to meet business requirements.
  • Developed and re-engineered application components.
  • Integrated software packages, developed programs and reusable objects residing on multiple platforms.
  • Conducted unit test planning and unit testing/validation.
  • Participated in code reviews.
  • Managed and updated Requirements Traceability Matrix for projects.
  • Analyzed business problems and developed systems solutions.
  • Uses technical expertise to translate business requirements into detailed functional designs, conducted walk-throughs, and obtained sign-off.
  • Assisted in architectural design efforts.
  • Developed the application architecture that defines components of applications and their interfaces to external resources, other components and other applications Developed systems designs, including functional program specification, design specification and production of deliverables related to the project Assists in the post implementation support and enhancements of systems Creates user or technical documentation as appropriate. Inc Inc - Technical Writer/Lead
City, STATE, 05/2005 - 06/2008
  • Developed and delivered numerous Blackberry, Windows Mobile, Palm, and Symbian user guides for a customer base of over 3 million users and 100 support personnel.
  • Responsible for the development, implementation, and maintenance of over 500 FAQ documents within the Help Center of the Audible website.
  • Tracked technical issues and provided documentation and training to over 100 customer service representatives on proper issue handling.
  • Responsible for submitting software and site bugs to Microsoft Sharepoint for joint analysis with Quality and Assurance.
  • Liaison between Customer Service and Software Quality and Assurance.
  • Responsible for implementation and maintenance of the internal AudibleWiki.
  • Provided documentation and training to our outsourced vendors.
Active Directory, Apache, architectural design, automate, backup, benchmarking, C++, call center, change management, Cisco, interpersonal & communication, hardware, cpu, CSS, client, clients, Customer Service, Data Collection, Database, documentation, DNS, email, XML, features, functional, Genesys, HP, HP-UX, HTML, PHP, IBM, image, IVR, Interactive Voice Response (IVR), IP, Java, JavaScript, LDAP, Linux, Management skills, managing, MCP, Microsoft Office, Microsoft Sharepoint, SharePoint, Windows, Windows 2000, 2000, Works, middleware, Communicator, network, Operating Systems, Oracle 9, Oracle, Oracle DBA, DB, Oracle Database, personnel, policies, Proliant, purchasing, QA, Quality and Assurance, Quality & Assurance, Quality Assurance, Red Hat Linux, reporting, SAN, Servers, Shell, scripts, shell scripts, Six Sigma, Solaris 8, Solaris, specification, SQL, SQL Server, Sun v, Cisco switches, TCL, technical documentation, telnet, troubleshooting, upgrades, validation, Visio, Vista, website, Weblogic, Windows Server

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    School Attended

    • New Jersey Institute of Technology
    • New Jersey Institute of Technology Paterson Catholic H.S

    Job Titles Held:

    • Software & Systems Quality Assurance Engineer
    • Development Lab Manager
    • Associate IT Analyst
    • Technical Writer/Lead


    • M.S
    • B.S

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