Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.
Skills
TeamViewer, Ultra VNC, Windows Remote Desktop Connection
Remote and in-person support for over 350 employees on computer and handheld device technology issues and software support.
Responsible for maintaining the integrity of all in office systems(network, printing, servers, software)
Troubleshoot hardware, software, connection issues, network access and servers for all office employees.
Intermediate knowledge of computer imaging.
Implemented and oversaw all aspects of two rollouts of 350+ cell phone lines, including switching carriers and building devices.
Oversight and management of all company lines in Mobile Device Management system (Samsung Knox)
Review monthly invoices and oversee all daily issues of cellular services
Build devices for new employees, troubleshoot issues, maintain inventory and monitor usage of all company lines
Assist department director daily in maintaining/fixing issues in the 3rd party software (HomeCare HomeBase and Pointcare software) that run the company
Supplies coordinator – compare pricing and oversee purchasing of all agency office supplies. Reduced monthly supply costs by 25%.
ADMINISTRATIVE ASSISTANT, 12/2012 to 05/2016 Advanced Medical Concepts – , ,
Handled 50-100 service calls per day regarding customer needs (repairs, deliveries, equipment inquiries).
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Inventoried and ordered supplies for office.
Extensive work in Microsoft Word, Excel, PowerPoint and Access.
Maintained relationships with clients and provided customer service related to billing inquiries, product questions, delivery status and other related customer questions.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Performed customer service surveys on new and existing clients.
Education and Training
BACHELOR OF BUSINESS MANAGEMENT: , Expected in 01/2015 University of Baltimore - , GPA:
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