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Software Quality Assurance Analyst Resume Example

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SOFTWARE QUALITY ASSURANCE ANALYST
Summary

Over 8 years of experience in software testing with manual and automation testing tools and methodologies.

  • Experienced in writing and executing the Test cases, analyzing the Test results and Defects Tracking.
  • Quality Assurance and Software Testing experience involving complex client/server and web based applications.
  • Executing test cases, ad-hoc product testing, reporting bugs and reporting tester status, writing test scripts, test automation.
  • Proficient in designing, reviewing and documenting system test plans, defining test procedures and creating test cases on the basis of product releases features, client's requirements and related technical documents.
  • In-depth knowledge of all QA phases like Manual, Functional, System, Integration, End-to-end, Business Process testing.
  • Expert in JIRA design specific for Testing and Defect Tracking.
  • Experienced in performing backend testing using SQL.
  • Experienced in all types SQL queries like select, insert, update, and delete records.
  • Good Knowledge in designing & developing data driven framework using Selenium WebDriver, TestNg.
  • Proficient in Java and have sound knowledge on OOP (Object Oriented Programming) concepts like polymorphism, encapsulation.
  • Experienced in developing and implementing automation using Selenium WebDriver and Java.
  • Experienced in using Eclipse IDE to develop & debug the code.
  • Able to create and execute Automated Test Scripts using Business Process Testing.
  • Ability to design and develop of a Keyword driven Framework for Test Automation.
  • Knowledge on SOAP and REST based web services, SOAPUI testing tool.
  • Extensive working knowledge in UNIX/Linux environment to analyze log file & to monitor process.
  • Possess strong technical aptitude with strong analytical, problem solving and communication skills.
  • Thoroughly Cross browser tested projects to support IE, Firefox, Safari, Opera and Chrome.
  • An effective communicator, committed team player, quick learner and rapid problem solver with commitment and a strong work ethic and ability to quickly adapt to new environments.
  • Understanding of Enterprise and Service Provider markets and market trends.

Experienced Software Quality Assurance Tester with 8 years of dealing with testing and support in both desktop and web-based environments. Analyzed pre- and post-development applications to isolate and resolve performance errors through cooperation with development and technical support teams. Dedicated to superior debugging services through exceptional communication, prompt and precise diagnosis and effective solutions.

Skills
  • Testing Tools: Selenium Web Driver, Selenium GRID, Selenium IDE, Cucumber, JMeter, Jenkins, JIRA, HP ALM, Postman
  • Bug Tracking Tools: JIRA, Quality Center/ALM
  • Databases: SQL Server, Oracle
  • Testing Framework: JUnit, TestNG
  • Servers: Web logic, Web Sphere, Apache
  • Languages: Java, C/C++, C#, SQL, PL/SQL, VB script, JavaScript
  • Repository System: GitHub
  • Operating Systems: MacOS, Windows, UNIX/Linux
  • IDE Web services: Eclipse, IntelliJ
  • Cloud Testing Environment: BrowserStack, SauceLabs
  • Agile, MS Outlook, Stories
  • Apache, PowerPoint, Tables
  • API, Windows, TOAD
  • Automation, MS Word, UNIX
  • Browsers, Netscape, Validation
  • C, Enterprise, VB script
  • C++, Next, Visio
  • CSS, Operating Systems, Website
  • Client, Oracle
  • Database, PL/SQL
  • Databases, Oracle and SQL
  • Documentation, Product Management
  • Eclipse, Proposals
  • Functional, Quality
  • GUI, Quality Assurance
  • HP, QA
  • HTML, Read
  • Web Sphere, Reporting
  • IDE, Requirement
  • Internet Explorer, Requirements analysis
  • Java, Servers
  • Java Script, Scripts
  • JavaScript, Script
  • Linux, SOAP
  • Logic, Software development
  • MacOS, Software Engineering
  • Meetings, Specification
  • C#, MS SQL Server
  • MS Excel, SQL
  • Office, SQL Server
  • Test planning
  • Defect resolution
  • Automation scripting
  • Cross-platform testing
  • Decision-making
  • Team management
  • Troubleshooting
  • Organization
  • Communication
  • Collaboration
  • Leadership
  • Team building
  • Reliable and trustworthy
Experience
Cgi Group Inc. | Chattanooga , TNSoftware Quality Assurance Analyst09/2019 - Current
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Communicated with developers and software engineers regarding non-compliance in existing code with updates to compilers and evolving standards of best practice in C#, Java and Python.
  • Performed extensive user interface testing in mobile devices, including Windows, Android and iOS.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Designed and updated test cases to complete consistent manual tests.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
Ams Technologies | San Antonio , TXTest Automation Engineer11/2013 - 09/2019
  • Worked in the different projects:

- Export-Import Bank of the US, Washington, D.C

- American Income Life Insurance Co, Cincinnati, OH

- Anthem- VA Beach, VA

  • Analyzed the Business Requirements Document (BRD), developed Test cases and Test scripts for the application under test.
  • Actively participated and Interacted with product management teams in the review and analysis of functional requirements.
  • Involved in Agile Methodology.
  • Involved in testing various business rules User/Customer Functionality, Change Process.
  • Provided complete Defect/Bug tracking process using JIRA.
  • Reported the bugs and the test results in the JIRA.
  • Involved in database testing using MS SQL Server.
  • Performed Back-End data validation-using SQL.
  • Created automation framework and test scripts using Selenium Web-Driver for multiple platforms and browsers testing.
  • Prepared and Execution of test scripts using Test-NG and Selenium Web-Driver.
  • Installed & Configured Selenium Web Driver, Test-NG, Maven tool and created Selenium automation scripts in java using Test-NG prior to next quarter release.
  • Involved in scope creation, script creation, configuration, execution, analysis, resolution, retesting using TestNG.
  • Used Apache POI for the data driven test cases.
  • Applied robust Page object Model (POM) pattern on new builds and every modification in the application for Selenium WebDriver to do Smoke and Regression testing.
  • Used Firebug to capture and validate XPath Locators to identify elements.
  • Involved to run test cases using JENKINS.
  • Performed Integration and Regression testing to check compatibility of new functionality with the existing functionalities of the application using Selenium.
  • Tested compatibility of application for various cross browsers using XPath in Selenium.
  • Involved in using Apache POI to read data from external sources to feed locators into the test script.
  • Used GitHub as a source repository system to share code within the office as well as with the team in overseas.
  • Participated in Daily & Weekly Defect review and SCRUM meetings.
  • Prepared Test summary report after every build Release and submit it to the QA Managers.
  • Participated in QA team meetings and walkthroughs for weekly QA testing review.
  • Environment: JIRA, JUnit, Selenium WebDriver, Selenium Grid, Test-NG, GitHub, SVN, MS Outlook, MS Visio, MS Word, PowerPoint, Apache POI, Page object pattern (POM), Maven, Jenkins, SOAP UI, Eclipse, XPath, CSS, Java, Java Script, Windows, MS SQL Server.
  • Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
  • Evaluated test results and generated reports for development teams.
  • Coordinated routine activities for various test teams, scheduled drive tests and cluster assignments.
  • Set up automation frameworks, tools and methodology to assist future users and streamline automation.
  • Evaluated test results and prepared system-level reports to detail findings and validate system performance.
  • Tested vehicle components and systems.
  • Identified and resolved hardware and software interface obstacles and oversaw system integration.
  • Integrated Agile software delivery methodology into all testing phases to expedite and enhance final product releases.
  • Assessed project scope and defined requirements for testability.
  • Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
  • Developed and maintained solutions for integration and testing phases.
American Addiction Centers | Springfield , ILInterpreter Specialist & Vendor Coordinator09/2017 - 08/2019
  • Establish and strengthen new and current relationships with clients by:

- Serve as liaison and point-of-contact between client and interpreter

- Scheduling assignments with clients

- Communicating with clients regarding upcoming assignments

- Ensuring that Schedulers are communicating with clients in a timely and respectful fashion

- Assist in on-boarding of new clients including

- Rate negotiation

- Serving as point-of-contact during onboarding process

  • Perform financial reports for Accounts Billable/Payable as follows:

- Reviewing the interpreter-submitted job data for errors Ensuring the accuracy of the software's computing of financial information

- Contacting interpreters to ensure thetimely input of needed information

- Responsible for final approval of specific clients' “actuals” for final submission to Accounting

  • Other administrative duties to include, but not be limited to:

- Formulate effective strategies to enhance the financial welfare and efficiency of the department

- Handling high-priority scheduling projects in a deadline driven environment

- Make decisions (with the concurrence of management) regarding financial effectiveness and client contact timeline

- Organize and attend conference calls to represent the company in account management and client relations

- Assist with the remote recruiting of new interpreters, to include:

- Obtaining contact information for interpreters using various recruiting websites and methods

- Make initial contact with interpreters to establish interest

- Rate negotiation

- Serving as point-of-contact during onboarding process

- Coordinate and maintain calendar of agendas, staff meetings, conference calls

- Other administrative and supervisory duties as assigned

  • Interpreted conference calls and other workplace communications in real-time.
  • Improved profit margins by streamlining operations and workflow.
  • Contributed to development, planning and completion of project initiatives.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
World Financial Group Wfg | City , STATEFinancial Consultant01/2016 - 01/2017
  • Met with clients to facilitate budget management and financial guidance.
  • Collaborated with operations manager on staff compliance with all financial and banking regulations.
  • Supported client with financial analysis, budget management and operational cost control.
  • Reviewed capital projects for financial soundness and compliance with internal policies.
  • Analyzed client financial statements to address pain points.
  • Articulated value of various financial products, including stocks, bonds and mutual fund and educated clients on benefits of each.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
  • Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Took advantage of gaps in market and reached out to potential new clients.
  • Implemented diverse wealth management options to meet client objectives.
  • Maintained secure meeting spaces to discuss privileged information with legal and advisory partners and spearhead due diligence activities.
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Kept abreast of financial impact of clients' life changes to meet needs and exploit new areas of growth.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Analyzed wills, insurance policies and corporate contracts.
  • Promoted business to increase customer base and grow revenue.
  • Distributed information on accounts, insurance plans and diverse funds.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Advised clients on targeted business strategies and corporate financing.
  • Assisted clients with planning for and funding retirements using mutual funds and other strategies.
Education and Training
Old Dominion University | CityBachelor of Science in Finance08/2016
  • Major in Finance
  • Minor in Economics
Volgograd State Pedagogical University | CityBBA in Project Management05/2007
Certifications
  • Full Stack Web Development Certification, Computer Software Engineering, Free Code Camp: 2017
  • California Life-Only Agent, California Department of Insurance: 2016
  • Certificate of Completion U.S. Small Business Administration “Your Small Business Resource” How to Prepare a Loan Package: 2016
  • Java for Android 2015
  • Certificate of Completion of the Interpreting Professional Development Program, Virginia Institute of Interpreting: 2016
  • Real Estate Classes: 2011
  • Liberty Tax Preparation Classes: 2010
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Resume Overview

School Attended

  • Old Dominion University
  • Volgograd State Pedagogical University

Job Titles Held:

  • Software Quality Assurance Analyst
  • Test Automation Engineer
  • Interpreter Specialist & Vendor Coordinator
  • Financial Consultant

Degrees

  • Bachelor of Science in Finance
    BBA in Project Management

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