Over 8 years of experience in software testing with manual and automation testing tools and methodologies.
Experienced Software Quality Assurance Tester with 8 years of dealing with testing and support in both desktop and web-based environments. Analyzed pre- and post-development applications to isolate and resolve performance errors through cooperation with development and technical support teams. Dedicated to superior debugging services through exceptional communication, prompt and precise diagnosis and effective solutions.
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- Export-Import Bank of the US, Washington, D.C
- American Income Life Insurance Co, Cincinnati, OH
- Anthem- VA Beach, VA
- Serve as liaison and point-of-contact between client and interpreter
- Scheduling assignments with clients
- Communicating with clients regarding upcoming assignments
- Ensuring that Schedulers are communicating with clients in a timely and respectful fashion
- Assist in on-boarding of new clients including
- Rate negotiation
- Serving as point-of-contact during onboarding process
- Reviewing the interpreter-submitted job data for errors Ensuring the accuracy of the software's computing of financial information
- Contacting interpreters to ensure thetimely input of needed information
- Responsible for final approval of specific clients' “actuals” for final submission to Accounting
- Formulate effective strategies to enhance the financial welfare and efficiency of the department
- Handling high-priority scheduling projects in a deadline driven environment
- Make decisions (with the concurrence of management) regarding financial effectiveness and client contact timeline
- Organize and attend conference calls to represent the company in account management and client relations
- Assist with the remote recruiting of new interpreters, to include:
- Obtaining contact information for interpreters using various recruiting websites and methods
- Make initial contact with interpreters to establish interest
- Rate negotiation
- Serving as point-of-contact during onboarding process
- Coordinate and maintain calendar of agendas, staff meetings, conference calls
- Other administrative and supervisory duties as assigned
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