Software Quality Assurance Analyst Resume Example

• Worked in the different projects:

- Export-Import Bank of the US, Washington, D.C

- American Income Life Insurance Co, Cincinnati, OH

- Anthem- VA Beach, VA

• Analyzed the Business Requirements Document (BRD), developed Test cases and Test scripts for the application under test.
• Actively participated and Interacted with product management teams in the review and analysis of functional requirements.
• Involved in Agile Methodology.
• Involved in testing various business rules User/Customer Functionality, Change Process.
• Provided complete Defect/Bug tracking process using JIRA.
• Reported the bugs and the test results in the JIRA.
• Involved in database testing using MS SQL Server.
• Performed Back-End data validation-using SQL.
• Created automation framework and test scripts using Selenium Web-Driver for multiple platforms and browsers testing.
• Prepared and Execution of test scripts using Test-NG and Selenium Web-Driver.
• Installed & Configured Selenium Web Driver, Test-NG, Maven tool and created Selenium automation scripts in java using Test-NG prior to next quarter release.
• Involved in scope creation, script creation, configuration, execution, analysis, resolution, retesting using TestNG.
• Used Apache POI for the data driven test cases.
• Applied robust Page object Model (POM) pattern on new builds and every modification in the application for Selenium WebDriver to do Smoke and Regression testing.
• Used Firebug to capture and validate XPath Locators to identify elements.
• Involved to run test cases using JENKINS.
• Performed Integration and Regression testing to check compatibility of new functionality with the existing functionalities of the application using Selenium.
• Tested compatibility of application for various cross browsers using XPath in Selenium.
• Involved in using Apache POI to read data from external sources to feed locators into the test script.
• Used GitHub as a source repository system to share code within the office as well as with the team in overseas.
• Participated in Daily & Weekly Defect review and SCRUM meetings.
• Prepared Test summary report after every build Release and submit it to the QA Managers.
• Participated in QA team meetings and walkthroughs for weekly QA testing review.
• Environment: JIRA, JUnit, Selenium WebDriver, Selenium Grid, Test-NG, GitHub, SVN, MS Outlook, MS Visio, MS Word, PowerPoint, Apache POI, Page object pattern (POM), Maven, Jenkins, SOAP UI, Eclipse, XPath, CSS, Java, Java Script, Windows, MS SQL Server.
• Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
• Evaluated test results and generated reports for development teams.
• Coordinated routine activities for various test teams, scheduled drive tests and cluster assignments.
• Set up automation frameworks, tools and methodology to assist future users and streamline automation.
• Evaluated test results and prepared system-level reports to detail findings and validate system performance.
• Tested vehicle components and systems.
• Identified and resolved hardware and software interface obstacles and oversaw system integration.
• Integrated Agile software delivery methodology into all testing phases to expedite and enhance final product releases.
• Assessed project scope and defined requirements for testability.
• Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
• Developed and maintained solutions for integration and testing phases.

• Establish and strengthen new and current relationships with clients by:

- Serve as liaison and point-of-contact between client and interpreter

- Scheduling assignments with clients

- Communicating with clients regarding upcoming assignments

- Ensuring that Schedulers are communicating with clients in a timely and respectful fashion

- Assist in on-boarding of new clients including

- Rate negotiation

- Serving as point-of-contact during onboarding process

• Perform financial reports for Accounts Billable/Payable as follows:

- Reviewing the interpreter-submitted job data for errors Ensuring the accuracy of the software's computing of financial information

- Contacting interpreters to ensure the timely input of needed information

- Responsible for final approval of specific clients' “actuals” for final submission to Accounting

• Other administrative duties to include, but not be limited to:

- Formulate effective strategies to enhance the financial welfare and efficiency of the department

- Handling high-priority scheduling projects in a deadline driven environment

- Make decisions (with the concurrence of management) regarding financial effectiveness and client contact timeline

- Organize and attend conference calls to represent the company in account management and client relations

- Assist with the remote recruiting of new interpreters, to include:

- Obtaining contact information for interpreters using various recruiting websites and methods

- Make initial contact with interpreters to establish interest

- Rate negotiation

- Serving as point-of-contact during onboarding process

- Coordinate and maintain calendar of agendas, staff meetings, conference calls

- Other administrative and supervisory duties as assigned

• Interpreted conference calls and other workplace communications in real-time.
• Improved profit margins by streamlining operations and workflow.
• Contributed to development, planning and completion of project initiatives.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Recognized by management for providing exceptional customer service.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Met with clients to facilitate budget management and financial guidance.
• Collaborated with operations manager on staff compliance with all financial and banking regulations.
• Supported client with financial analysis, budget management and operational cost control.
• Reviewed capital projects for financial soundness and compliance with internal policies.
• Analyzed client financial statements to address pain points.
• Articulated value of various financial products, including stocks, bonds and mutual fund and educated clients on benefits of each.
• Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
• Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
• Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
• Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
• Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments.
• Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
• Took advantage of gaps in market and reached out to potential new clients.
• Implemented diverse wealth management options to meet client objectives.
• Maintained secure meeting spaces to discuss privileged information with legal and advisory partners and spearhead due diligence activities.
• Consulted with clients to assess and meet short- and long-term financial goal.
• Kept abreast of financial impact of clients' life changes to meet needs and exploit new areas of growth.
• Developed and deepened relationships with new and existing clients to advance progress and improve business.
• Analyzed wills, insurance policies and corporate contracts.
• Promoted business to increase customer base and grow revenue.
• Distributed information on accounts, insurance plans and diverse funds.
• Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
• Advised clients on targeted business strategies and corporate financing.
• Assisted clients with planning for and funding retirements using mutual funds and other strategies.