A highly motivated, dedicated team performer with a strong attention to detail
Adaptable to varying work situations, skill levels and requirements
Exceptional customer service relations
Customer needs assessment
Microsoft Office Suite expert
Project development and lifecycle
Work flow planning
Superb time management skills
Business process improvement
User acceptance testing
Advanced problem solving abilities
Human Resources Information Systems (HRIS)
Trade show management
Strong organizational skills
Active listening skills
Adaptive team player
Strong interpersonal skills
Microsoft Office Product
Software Implementation Consultant December 2007 to CurrentTyler Technologies － Falmouth, ME
Consulted with clients to outline the project scope and business and technology requirements; set expectations and goals, due dates and deliverables, to ensure timely completion of projects.
Assisted in improving PR/HR/FIN procedures and developing new processes to increase efficiencies and overall customer satisfaction levels.
Monitored projects and initiative implementation metrics to ensure successful execution, sustainability and knowledge transfer to all team members/project managers.
Responsible for ensuring appropriate product and service-based training occurred in a timely fashion and met stated objectives.
Market Research Coordinator September 2006 to January 2007Diversified Communications － Portland, ME
Delivered technical research services to internal and external clients, using the most cost-effective, best practices available.
In addition to applying technical skills, also organized, executed, and managed departmental projects.
Designed and implemented an automated tracking process for phone follow up of post trade show surveys which reduced department labor hours by 80% on a per project basis Planned and executed two new approaches for deployment of post show trade surveys which decrease report turn around time by two weeks.
Collaborated with a team member and created a data clearing house of research statistics pertaining to the tradeshow industry on company intranet.
Lead multiple projects by meeting with clients to discuss project, consultations during project, and conducting post-project meetings.
Mail Clerk January 2002 to January 2006University of Southern Maine Mail － Portland, ME
Sorted, delivered, processed incoming and out going mail along with delivering packages provided by common carriers while providing customer service.
Successfully provided on the job training to three new hires in the following areas: mail machine operations, four delivery routes, People Soft, Accent (UPS processing software) and other basic daily operations.
Remapped and tested delivery routes to save a half hour per delivery cycle.
Transportation Aide July 2002 to January 2005Maine Department of Transportation － Calais, ME
Performed a variety of daily tasks designed to ensure that U.S.
roadways confirmed to the plans and specifications of contractual construction agreements set forth by the local and federal governments.
Negotiated specifications and collaborated with contractors so specifications could be met/adjusted accordingly.
Enforced project specifications by oversight, testing gradation of aggregate and following project specification book.
Conducted and presented quality assurance testing information to my superiors.
Education and Training
B.S : Business Administration Marketing, 2006University of Southern Maine － Portland, ME