Determined customer service and softlines (clothing, shoes and accessories) employee with strong interpersonal skills and extensive retail and sales experience.
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Described use and operation of merchandise to customers, received and processed cash and credit payments for in-store purchases, placed special merchandise orders for customers, shared product knowledge with customers while making personal recommendations, demonstrated that customers come first by serving them with a sense of urgency, Worked as a team member to provide the highest level of service to customers, all while maintaining friendly and professional customer interactions.
Recommended and helped customers select merchandise based on their needs; exchanged returned merchandise for customers quickly and efficiently using the company VariFone hand held computers; exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction; extended customer subscriptions, offered discounts and promotions to ensure high customer retention rates, specifically for the free sports authority reward program; Informed customers about sales and promotions in a friendly and engaging manner; trained new employees on company customer service policies and service level standards. While my time at Sports Authority was short, the experience my employment brought me was invaluable.
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