Determined customer service and softlines (clothing, shoes and accessories) employee with strong interpersonal skills and extensive retail and sales experience.
Described use and operation of merchandise to customers, received and processed cash and credit payments for in-store purchases, placed special merchandise orders for customers, shared product knowledge with customers while making personal recommendations, demonstrated that customers come first by serving them with a sense of urgency, Worked as a team member to provide the highest level of service to customers, all while maintaining friendly and professional customer interactions.
Recommended and helped customers select merchandise based on their needs; exchanged returned merchandise for customers quickly and efficiently using the company VariFone hand held computers; exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction; extended customer subscriptions, offered discounts and promotions to ensure high customer retention rates, specifically for the free sports authority reward program; Informed customers about sales and promotions in a friendly and engaging manner; trained new employees on company customer service policies and service level standards. While my time at Sports Authority was short, the experience my employment brought me was invaluable.
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