Motivated Sales Associate who possesses an excellent work ethic with strengths in money handling, merchandising, and balancing multiple responsibilities simultaneously while providing exceptional customer service. Committed, knowledgeable and hard-working team player adept at operating in fast-paced retail environments. Courteous and cordial with the desire to monitor work quality, provide excellent training and maintain a clean, safe work environment.
Took initiative as store operator after one month of start date. Assisted leads in scheduling assignments for team members and mentored several new sales associates. Resolved numerous customer service issues in store and over the phone within a timely manner to maximize loyalty and retention. Won "Retail Sales Associate of the Month" in January 2015. Ensured all assigned tasks such as inventory count and cash drawer deposits were accurately completed as well as working overtime as needed to accommodate high volumes of customers. Supported management in projects that helped build a better understanding of business and marketing as well as developing stronger leadership skills. Organized volunteer work to help team members develop stronger work relationships.
Received and processed cash and credit payments for in-store purchases. Listened to customer needs and preferences to provide accurate advice. Acted as opening or closing store operator which included ensuring a safe and presentable area for customers to shop as well as creating staff assignments with the LOD. Answered incoming telephone calls with professional and knowledgeable responses. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions. Participated in unpaid volunteer work. Worked flexible schedule to accommodate changing customer levels.
Maintained friendly and professional customer interactions. Kept an eye on building premises for loss prevention and security purposes. Trained in photo services which include computer and printer trouble shooting, processing photo orders efficiently and taking passport photos. Answered customers' questions and addressed problems and complaints in person and via phone. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Worked as a team member to provide the highest level of service to customers.Performed assigned projects and completed checklists in an efficient and accurate manner. Resolved customer problems by investigating issues, answering questions and building rapport. Maintained visually appealing and effective displays for the entire store. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Stocked shelves and carried merchandise out on the floor for customers. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Received and processed cash and credit payments for in-store purchases.
Cleaned and straightened work area. Assessed customer needs and responded to questions. Maintained store areas in a neat and clean fashion for a professional appeal. Operated cash register with proficiency. Worked overtime shifts during busy periods. Provided professional and courteous service at all times.
Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
Processed all sales transactions accurately and in a timely fashion.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Received and processed cash and credit payments for in-store purchases.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Informed customers about all product lines and services offered by the company.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Attended several team meetings to voice concerns and offer constructive feedback to others. Offered direction and gave constructive feedback to motivate team members. Processed shipments and maintained organized stock shelves. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Active in both choir and Junior Reserve Officer Training Corps. (JROTC), each for 4 years, on and off campus. Participated in school related and voluntary events. Ran the JROTC student store which included tasks such as opening and closing store, money handling, inventory, ordering, and training assistants. Was part of several teams and developed strong leadership skills along the way.
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