(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Motivated management with numerous years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices. Proficient in Word and Excel. Well-versed in monitoring inventory levels, maintaining orderly merchandise displays and facilitating payments. Self-motivated individual with strong desire to succeed and meet goals.

  • Sales expertise
  • Loss prevention
  • Cash Handling
  • Microsoft applications proficiency
  • Up to date trend knowledge
  • Customer service
  • Organization
  • Cultural awareness
  • Microsoft Office
  • Training & Development
  • Detail-oriented
  • Teamwork
  • Flexible & Adaptable
  • Multitasking abilities
  • Written Communication
  • Compassion
  • Clerical
  • Responsible
  • Organization and Time management
  • Troubleshooting
School Of Life / Children's Cabinet Reno, NV, Expected in 10/2014 GED : - GPA :
Work History
Apollo Retail - Softlines/Hardline Team Member/Truck Unloader
Machesney Park, IL, 10/2013 - 02/2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Educated customers on promotions to enhance sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Developed strong rapport with customers and created positive impression of business.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
Zulily LLC - Warehouse Associate/Floor Manager
City, STATE, 03/2014 - 08/2015
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Onboarded, trained and supervised 253-person warehouse staff with strong record of meeting schedule and performance goals.
  • Managed scheduling and task delegation for 253-member warehouse team.
  • Built motivated warehouse team of 253 well-trained staff.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
  • Provided updates on critical shipments to corporate departments and customers.
  • Oversaw and motivated team of 253 employees in warehouse to increase efficiency by 95%.
  • Handled day-to-day shipping and receiving overseeing more than 20000 packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
WISS - Service Merchandiser
City, STATE, 09/2014 - 01/2015
  • Arranged consistent shelves, bins and racks at numerous locations/states by following established planograms.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Worked with managers and advertising directors to optimize promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Ulta Beauty - Beauty Advisor/Assistant Store Manager
City, STATE, 03/2013 - 06/2014

At Ulta Beauty I worked my way up from a regular part time sales associate to a assistant store manager/ key holder.

  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Ranked among top sales performers, averaging over $20k sales annually.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth floor operations.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Entered data into chrome system, implementing tight safeguards to secure financial and personal information.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Managed internal operational standards and productivity targets for back office stocks
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Recruited and developed 24 employees for several departments and shifts.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Maintained store equipment, including computers, printers and fax machines.
  • Prepared quotes for new products and services and composed budgets.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops.
  • Defined clear targets and objectives and communicated to other team members.
  • Greeted and welcomed new members, establishing and updating memberships to Ulta Beauty Reward programs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Resume Overview

School Attended

  • School Of Life / Children's Cabinet

Job Titles Held:

  • Softlines/Hardline Team Member/Truck Unloader
  • Warehouse Associate/Floor Manager
  • Service Merchandiser
  • Beauty Advisor/Assistant Store Manager


  • GED

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