High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Overall 13 years of customer service with an emphasis on building personal relationships with employer's, employee's and vendors. Very approachable and works extremely well with others. Able to make difficult decisions in stressful situations while maintaining customer satisfaction. Achieved and exceed all company initiatives (retail sales, launches, event results, training) as assigned. Partner with other members of management as well as retail partners in order to develop long-term strategies for retail sales growth. Served as key contributing member to Leadership team. Awarded several awards for supervisor of the month and quarter Received several appreciation letters in customer service Retained 90% occupancy Able to delegated and motivate employees Successfully grew business in all aspects of sales marketing Launched, managed, several products on a daily basis Responsible for managing apartment property that was voted best for 9 consecutive years.
Microsoft Office Word, Excel
Supervision and training,
Calm under pressure
Complex problem solving
Great Communication skills
Softlines Account Manager05/2014 to 06/2015Military Sales and ServiceHonolulu, HI
Responsible for all aspects of driving retail sales and developing business opportunities in their assigned Department Store locations.
Responded to retailer requests and needs with urgency and determine the best course of action to ensure great retailer relationships.
Ensured all product, merchandising, and launch updates were executed with urgency and in a timely manner.
Maintain positive retailer relationships while increasing productivity per person through training, guidance and support.
Maintained ongoing coaching, training, and motivating of all retailer sales associates through reinforcement of Mss brand positioning and product knowledge.
Streamlined store and counter displays were properly merchandised for maximum visual exposure ensuring MSS's unique market positioning as a beauty essential was maintained at all times.
Clearly communicated in a timely and consistent manner with Mss headquarters, retail store management and counter managers.
Ensured that all permanent and promotional displays are executed according to MSS and Navy exchange merchandising standards and are presentable, accessible, and easy to shop from.
Evaluated and kept up-to-date on department trends and rankings in each location.
to to to to to to 12/2013 12/2005.
Prestige Beauty Representative08/2002 to 09/2003Military Sales and ServiceHonolulu, Hawaii
Ensuring sales goals while offering personalized customer service and maintaining long-lasting relationships with customers.
Oversaw stock is kept full at all times within the prestige categories.
Acknowledged and greeted all guests offered friendly, prompt and courteous service.
Suggested products, explaining how products work, and demonstrating how to use products.
Inform guests of current promotions, events, and services within the store.
Responsible for presenting an image at all times that reflects the knowledge of the prestige products.
Ensure that all testers within Prestige area are continuously in stock, cleaned shelves displays, and organized sales areas.
Maintained company visual merchandising standards.
Assistant Property Manager09/2003 to 06/2009Camelot ApartmentsYuma, AZ
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Collected and kept careful records of rental payments.
Monitored and documented all income, including delinquencies.
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Prepared and submitted monthly tenant visit logs in a timely manner.
Created and updated marketing materials for department programs and properties.
Taught, promoted and enforced safe work practices among on-site staff.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Disbursed petty cash on an as-needed basis to engineering staff and property personnel.
Leasing Consultant12/2005Camelot ApartmentsYuma, AZ
Responsible for the leasing and occupancy of rental units.
Process and prepare prospective resident applications and run individual credit and criminal history checks.
Ensure individual units were ready for prospective resident move in.
Maintain resident relations to include handling complaints.
Provided superior customer service to current tenants and prospects.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Posed strong attention to detail and sales ability.
Production Supervisor07/2003RMH TeleservicesYuma, AZ
Responsible for an entire team of 25-30 employees, which included planning, performing and executing ways to improve their performance by establishing goals and striving to achieve them.
Maintained constant communication between teams, maintenance, areas of processing, sanitation and Production Manager.
Prepared production analysis reports as needed by management.
Created programs in order to maintain motivation for employees.
Consistently stayed within the top two supervisors within the division in the area of sales, hours and productivity.
Conducted performance evaluations and reviewed employee time cards for proper punches in time clock system.
Quality Assurance Coach08/2002RMH TeleservicesYuma, AZ
Monitored sales representatives on a daily basis to ensure quality calls.
Provided feedback to.
sales representatives in order to improve soft skills.
Prepared sales and rebuttal scripts for.
sales representatives to ensure quality interaction.
Telephone Sales Representative11/2001RMH TeleservicesYuma, AZ
Sold various products through the use of effective sales techniques.
Set and maintained customer service goals for site.
Trained fellow employees effective sales.
techniques, therefore increasing revenue.
Served one year as a team leader with the same.
duties as a production supervisor.
Verified sales and helped uphold quality.
Bachelor of Arts: Criminal Justice2015University of PhoenixEl Paso, HI, US
Concentration in Criminal Justice Administration
Associate of Arts: Criminal Justice2012University of PhoenixYuma, AZ, USCriminal Justice