Social Work Intern Resume Example Regional Family Justice Center

SOCIAL WORK INTERN

Professional Summary

Compassionate and goal oriented newly qualified social worker with diversified experience ranging from customer service to community engagement in the nonprofit sector. Demonstrated success in cultivating connections to expand mission, operations, sales, program management, client intake and advocacy. Diplomatic, amiable and harmonious in working with colleagues, clients and fellow community members.

Skills

Report generation
POS systems expert
MS Office proficiency
Data entry
Guestcentrix, Salesforce, Mailchimp, Social Media and Canva
Cold Calling
Outreach
Time management, organization and event planning
Relationship cultivation

Strong public speaking and presentation skills
Excellent written, verbal and interpersonal communication skills
Grant writing
Emotional intelligence and cultural awareness
Active listening
Advocacy
Knowledge of community based and non-profit programs
Case management

Work History

Social Work Intern, 10/2019 to Current
Regional Family Justice Center – Sacramento, CA

Independently conducted client intakes with compassionate, culturally sensitive, patient and objective demeanor
Maintained confidentiality, practiced informed consent and completed chart notes to summarize client interactions and services received
Provided emotional support, brief interventions and care coordination to assist families and clients experiencing abuse. Including but not limited to referrals resources, danger assessments, safety planning, appointments with legal team, assistance with RO's and other protective orders, court accompaniment and transportation
Generated Adult Protective Services and Child Protective Services reports
Engaged in over 20 meetings, conferences, presentations and attended 59-hour training on psychodynamics of abuse
Actively and frequently engaged in self-reflection and sought feedback from colleagues. Collaborated with multi-disciplinary team to develop appropriate care plans for clients
Assisted Director of Development with fundraising tasks as needed

Guest Services Associate , 05/2018 to Current
HI USA – Sacramento, CA

Independently oversaw daily hostel operations, including guest processing, administrative duties, housekeeping, maintenance and served as sole guest service representative during peak business hours
Addressed guest incidents and operation emergencies as needed. Served as liaison between guests and community events, resources and services such as medical or law enforcement
Addressed and implemented new operational policies in collaboration with HI USA team
Frequently engaged with culturally and socio-economically diverse and combative clientele. Wrote guest notes and filed reports on guest incidents
Planned, developed and facilitated growth of consistent guest engagement through programming such as weekly activities, local events and Sleep for Peace resulting in positive relationships with guests and volunteers
Regularly tracked and documented engagement participation and saw enhanced guest experience through increased efforts listed above. Engaged over 200 community members, volunteers and guests
Identified opportunity for Explore the World program growth in Sacramento; developed program proposal and CHF committee, executed outreach and promotion which resulted in exceeding applicant goal by 400%
Represented HI USA at various networking and tabling events, increased social media following, launched quarterly newsletter and established partnerships with local businesses which resulted in increased program funding and awareness of hosteling and HI USA in Sacramento
Initiated fundraising at HI Sacramento; set 2019 goal and introduced new strategies including but not limited to “rounding-up” at guest check in and taking donations during activities, which resulted in collection of $1,294.71 in round up donations and $3,367.43 in activities and events, $200 in-kind donations and $6,182.51 overall
Initiated contact and established relationships with life-time members and donors which resulted in mid-level donations
Actively sought out professional development and learning opportunities by seeking out, shadowing and volunteering at senior staff events

Sales Representative, 04/2016 to 12/2018
RU TAN Salons – Sacramento, CA

Independently oversaw daily salon operation including but not limited to maintenance, inventory, sanitation, client complaints and appointments. Adapted and found solutions to unforeseen emergencies like power outages and technical issues
Trained and educated six sales representatives
Developed and implemented sales strategies to increase revenue in the form of promotional campaigns in store and on social media, developed discounts and bundle services, and employed sales tactics to increase revenue
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new products and services
Forged and nurtured impactful relationships with customers to schedule appointments, resolve complaints and feed back, cultivate loyalty, boosting customer satisfaction ratings.

Education

Bachelor of Arts: Social Work, Expected in 05/2020
Brandman University - Roseville, CA

Resume Overview

Companies Worked For:

Regional Family Justice Center
HI USA
RU TAN Salons

School Attended

Brandman University

Job Titles Held:

Social Work Intern
Guest Services Associate
Sales Representative

Degrees

Bachelor of Arts : Social Work , Expected in 05/2020

Social Work Intern Resume Example

Resume Score: 80%

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