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Social Work Intern Resume Example

Resume Score: 80%

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SOCIAL WORK INTERN
Professional Summary

Compassionate and goal oriented newly qualified social worker with diversified experience ranging from customer service to community engagement in the nonprofit sector. Demonstrated success in cultivating connections to expand mission, operations, sales, program management, client intake and advocacy. Diplomatic, amiable and harmonious in working with colleagues, clients and fellow community members.

Skills
  • Report generation
  • POS systems expert
  • MS Office proficiency
  • Data entry
  • Guestcentrix, Salesforce, Mailchimp, Social Media and Canva
  • Cold Calling
  • Outreach
  • Time management, organization and event planning
  • Relationship cultivation
  • Strong public speaking and presentation skills
  • Excellent written, verbal and interpersonal communication skills
  • Grant writing
  • Emotional intelligence and cultural awareness
  • Active listening
  • Advocacy
  • Knowledge of community based and non-profit programs
  • Case management
Work History
Social Work Intern, 10/2019 to Current
Regional Family Justice Center – Sacramento, CA
  • Independently conducted client intakes with compassionate, culturally sensitive, patient and objective demeanor
  • Maintained confidentiality, practiced informed consent and completed chart notes to summarize client interactions and services received
  • Provided emotional support, brief interventions and care coordination to assist families and clients experiencing abuse. Including but not limited to referrals resources, danger assessments, safety planning, appointments with legal team, assistance with RO's and other protective orders, court accompaniment and transportation
  • Generated Adult Protective Services and Child Protective Services reports
  • Engaged in over 20 meetings, conferences, presentations and attended 59-hour training on psychodynamics of abuse
  • Actively and frequently engaged in self-reflection and sought feedback from colleagues. Collaborated with multi-disciplinary team to develop appropriate care plans for clients
  • Assisted Director of Development with fundraising tasks as needed
Guest Services Associate , 05/2018 to Current
HI USA – Sacramento, CA
  • Independently oversaw daily hostel operations, including guest processing, administrative duties, housekeeping, maintenance and served as sole guest service representative during peak business hours
  • Addressed guest incidents and operation emergencies as needed. Served as liaison between guests and community events, resources and services such as medical or law enforcement
  • Addressed and implemented new operational policies in collaboration with HI USA team
  • Frequently engaged with culturally and socio-economically diverse and combative clientele. Wrote guest notes and filed reports on guest incidents
  • Planned, developed and facilitated growth of consistent guest engagement through programming such as weekly activities, local events and Sleep for Peace resulting in positive relationships with guests and volunteers
  • Regularly tracked and documented engagement participation and saw enhanced guest experience through increased efforts listed above. Engaged over 200 community members, volunteers and guests
  • Identified opportunity for Explore the World program growth in Sacramento; developed program proposal and CHF committee, executed outreach and promotion which resulted in exceeding applicant goal by 400%
  • Represented HI USA at various networking and tabling events, increased social media following, launched quarterly newsletter and established partnerships with local businesses which resulted in increased program funding and awareness of hosteling and HI USA in Sacramento
  • Initiated fundraising at HI Sacramento; set 2019 goal and introduced new strategies including but not limited to “rounding-up” at guest check in and taking donations during activities, which resulted in collection of $1,294.71 in round up donations and $3,367.43 in activities and events, $200 in-kind donations and $6,182.51 overall
  • Initiated contact and established relationships with life-time members and donors which resulted in mid-level donations
  • Actively sought out professional development and learning opportunities by seeking out, shadowing and volunteering at senior staff events
Sales Representative, 04/2016 to 12/2018
RU TAN Salons – Sacramento, CA
  • Independently oversaw daily salon operation including but not limited to maintenance, inventory, sanitation, client complaints and appointments. Adapted and found solutions to unforeseen emergencies like power outages and technical issues
  • Trained and educated six sales representatives
  • Developed and implemented sales strategies to increase revenue in the form of promotional campaigns in store and on social media, developed discounts and bundle services, and employed sales tactics to increase revenue
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new products and services
  • Forged and nurtured impactful relationships with customers to schedule appointments, resolve complaints and feed back, cultivate loyalty, boosting customer satisfaction ratings.
Education
Bachelor of Arts: Social Work, Expected in 05/2020
Brandman University - Roseville, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Regional Family Justice Center
  • HI USA
  • RU TAN Salons

School Attended

  • Brandman University

Job Titles Held:

  • Social Work Intern
  • Guest Services Associate
  • Sales Representative

Degrees

  • Bachelor of Arts : Social Work , Expected in 05/2020

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