social impact fellow site supervisor resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Metropolitan State UniversitySaint Paul, MNExpected in 05/2015 ā āBachelor of Arts:Marketing | Human Resources Management - GPA:
Winona State UniversityWinona, MNExpected in 05/2011 ā āAssociate of Arts: - GPA:
Certifications
Project Management Professional (PMP) Certification (Expected October 2022)
Work History
Celigo - Social Impact Fellow | Site Supervisor Indianapolis, IN, 06/2021 - 10/2021
Completed Social Impact Fellowship at Minnesota Community Care recognizing Community Service and Health
Equity Advocacy
Developed, designed and launched non-profit organization website
Executive Assistant to Program Director
Coordinated fundraising events for Global Aid Program
Implemented Summer Food Program serving 470K meals in nine weeks
Completed all MCC, MN, Child and Adult Care Food Program & Federal Summer Food Service Program training
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Maintained Summer Wellness schedule by communicating with participants, community partners, guest facilitators, and other related agencies
Use multiple technical applications and databases to forecast future needs & demands
Worked collaboratively with other associates and managers to create new marketing strategies
Maintain compliance with all regulations mandated by MCC, MN Department of Education and SFSP
Maintained records of costs and tracking funds Monitor and track daily site reports, weekly summaries, invoices and bills
Used software to produce monthly invoices, reports and other deliverables for presentations
New York Kids Club - Patient Represenative Chicago, IL, 11/2016 - 02/2021
Welcomed visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co pays, enters and verifies health insurance information and oversees clinic lobby/patient waiting area.
Arranged any accommodation or interpreter services needed for patient visit and resolve non-clinical patient issues, providing backup and coverage as needed.
Helped coordinate 10-12 provider schedules and appointments, prioritize between these functions on ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times, and provide ongoing direction and training for newer representatives.
Maintained confidentiality of patient data and condition to safeguard health information.
Performed clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure clean billing process. Follows up on accounts that require further evaluation.
Implemented and executed many upgrades to clinical EMR/EHR workflows. Extensive knowledge in Revenue Cycles, Data Integration, Electronic Data Exchange (EDI) and analytics. Often trained many co-workers.
Minnesota Community Care- Social Impact Fellow | Site Supervisor St Paul, MN06/2021 - 10/2021
Completed Social Impact Fellowship at Minnesota Community Care recognizing Community Service and Health
Equity Advocacy
Developed, designed and launched non-profit organization website
Executive Assistant to Program Director
Coordinated fundraising events for Global Aid Program
Implemented Summer Food Program serving 470K meals in nine weeks
Completed all MCC, MN, Child and Adult Care Food Program & Federal Summer Food Service Program training
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Maintained Summer Wellness schedule by communicating with participants, community partners, guest facilitators, and other related agencies
Use multiple technical applications and databases to forecast future needs & demands
Worked collaboratively with other associates and managers to create new marketing strategies
Maintain compliance with all regulations mandated by MCC, MN Department of Education and SFSP
Maintained records of costs and tracking funds Monitor and track daily site reports, weekly summaries, invoices and bills
Used software to produce monthly invoices, reports and other deliverables for presentations
U of M Physicians Health Services- Patient Represenative Edina, MN11/2016 - 02/2021
Welcomed visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co pays, enters and verifies health insurance information and oversees clinic lobby/patient waiting area.
Arranged any accommodation or interpreter services needed for patient visit and resolve non-clinical patient issues, providing backup and coverage as needed.
Helped coordinate 10-12 provider schedules and appointments, prioritize between these functions on ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times, and provide ongoing direction and training for newer representatives.
Maintained confidentiality of patient data and condition to safeguard health information.
Performed clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure clean billing process. Follows up on accounts that require further evaluation.
Implemented and executed many upgrades to clinical EMR/EHR workflows. Extensive knowledge in Revenue Cycles, Data Integration, Electronic Data Exchange (EDI) and analytics. Often trained many co-workers.
Premier Health Chiropractic- Executive Assistant Plymouth, MN10/2014 - 10/2021
Growth goals continually met with new patientsā quota and increased traffic from events, networking, and promotional trade shows
Project management- Develop event ideas as well as visual posters for office
Maintained and organized Google calendar for entire team including doctors so everyone was aligned with scheduling
Marketed events and promotions through social media, trade shows, drawings, incentives, and networking with surrounding businesses
Managed entire process for insurance payment plans to reconcile budgets
Assisted in building brand awareness through trade shows, marketing, while staying within budget
Within 5 years since opening contributed to reaching highest monthly collection goal
Used advanced software to prepare documents, reports and presentations
Screened calls and emails and responded accordingly to support executive correspondence
New Horizon Academy- Assistant Teacher Plymouth, MN06/2014 - 10/2014
Assisted groups of 10-28 children of all ages (infants to school age) in daily activities such as meals and activities
Performed requests from lead teachers for giving instructions, creating lesson plans, answering questions and organizing all activities
Assisted in lessons, curriculum and homework planning
Assisted in implementation of new learning tools, systems and materials
Kept students on-task with proactive behavior modification and positive reinforcement strategies
Planned, prepared and presented group assignments to encourage collaboration
Crest Services- Direct Care Specialist Albert Lea, MN08/2011 - 06/2014
Documented client progress and services performed, reporting changes in client condition to manager or supervisor for 4 patients per house
Administered medications to each resident and became med certified every year
Knowledge in medications and medical terminology
Coordinated and facilitated logistics to provide Crest residents transportation to and from their work and job
Arranged transportation and accompanied patients to doctors' offices and errands.
Kept clients engaged in social networks and communities for personal health and growth.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Kirby Sales- Front Office Assistant Lacrosse, WI03/2010 - 07/2010
Assisted sales co-workers with cold calling, door to door selling, events
Maintained front desk reception area, responded to all incoming phone calls and customer requests
Directed phone inquiries, answered customer questions and scheduled appointments.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Prepared meeting rooms and materials and recorded important information.
Performed wide-ranging administrative, financial and service-related functions.
Took more than 200 incoming calls per day, provided information and routed callers to correct personnel.
Albert Lea Medical Center Mayo - Certified Nursing Assistant Albert Lea, MN09/2008 - 08/2009
Assisted all nurses and doctors per request
Provided pre-operation and post-operation care for 10-18 patients
Ambulated, positioned, and helped with physical therapy exercises
Reported all care details at end of shift directly to primary doctor, nurse, and next shift CNA
Explained medical instructions to patients and family members
Checked patient vitals such as temperature, blood pressure and blood sugar levels
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Good Samaritan Society- Certified Nursing Assistant Albert Lea, MN08/2007 - 08/2008
Responsible for all patient needs and requirements while following federal guidelines for assistance
Prioritized and managed time to care for 9-12 residents during shift
Reported all details directly to lead nurse and next shift staff
Participated in over 80+ hours of equipment, medication, shadowing and certification classes
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