Reliable Slot Technician with comprehensive knowledge of trade practices and techniques. Offers exceptional communication skills and a commitment to high quality service.
Electrical testing knowledge
Guest services background
Conflict resolution techniques
Performed routine maintenance on equipment on as-needed basis.
Inspected products to ensure highest quality.
Detected machine malfunctions and problem-solved accordingly.
Repaired, maintained and replaced parts on dies.
Slot Technician II February 2014 to CurrentHarrah's Casino - Kansas City, MO
Role model great Guest Service and teamwork Knows the reward programs for our guests, including the Total Rewards program and service recoveries.
Understands department procedures, Internal Controls, and instructs/advises peers on the correct procedures.
Have an in-depth knowledge of the Slot Equipment.
Identification of Slot Equipment on the casino floor by manufacturer and model.
Identification of all components in the slot machine and where to find a replacement for worn equipment.
Know the difference between the types of programs and how to read slot glass.
Be able to identify and repair Table Games equipment maintained by Slot Performance.
Know how to operate power tools and other shop equipment safely and correctly.
Know how SDS works and be able to identify and repair all its parts components.
Be able to troubleshoot and repair common problems and the new or uncommon problems that occur within the slot machines and bill validators, bill breakers, table equipment, and signs on the casino floor.
Know how to generate and use daily SDS reports including other advanced reports (i.e., M-lists, C-lists, etc.).
Know how to set up and troubleshoot problems on Mikohn and CDS progressive systems.
Have a working knowledge of Shuffle master equipment, where spare machines and parts are stored, and how to troubleshoot and repair problems.
Know how to troubleshoot an SDS line problem using SDS line maps and tester.
Have a working knowledge of EMAIL, WORD, EXCEL, and ETERM.
Know the basics of troubleshooting electronic circuit boards.
Slot Technician September 2012 to February 2014Harrah's Casino - Kansas City, MO
Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates, assures that optimum guest service is maintained.
Performs daily or as scheduled, preventative maintenance on gaming devices.
Maintains and repairs electronic circuitry of all Slot Operations related equipment.
Safeguards all assigned assets upon install, build, conversion or reconfiguration.
Uses approved electronic test equipment when repairing or maintaining gaming devices.
Knows and complies with the gaming compact, and any other regulatory requirements necessary.
Knows and complies with company and departmental standard operating procedures.
Interacts with other departments exhibiting a professional courteous approach.
Other duties as necessary to improve operational direction.
Bartender February 2012 to September 2012Harrah's Casino - Kansas City, MO
The bartender provides wine, liquor and related bar service to guests at assigned stations, including slot change for bars equipped with poker slot machines.
To ensure excellent bar service to guests and beverage servers to ensure smooth operation of the beverage department.
Mix drinks according to prescribed recipes; keeps station stocked with all liquor, glasses and accessories necessary; accounts for all beginning cash register bank, all cash, complimentary drink coupons and charge receipts.
Maintains integrity of all financial controls and responsibilities.
Barback November 2011 to February 2012Harrah's Casino - Kansas City, MO
Performs the service of replenishing stock and all required cleaning required behind the bar.
Checks and maintains the required par stock on assigned station.
Obtains replacement stock from the warehouse inventory in accordance with established procedures.
Maintains cleanliness and order on assigned station.
Assists bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and pouring drinks.
Perform the functions of a bartender as needed for breaks.
Buffet Busser April 2011 to November 2011Harrah's Casino - Kansas City, MO
Stock all items needed for service in the server side stations.
Return soiled plates, glassware, silverware, & shell baskets to dish station by running bus carts to kitchen to be emptied, cleaned and returned to the side station immediately Handle all plates and glassware carefully to reduce breakage and potential safety hazards.
Maintain side stations, including floors, in a sanitary and organized manner.
Operate carts in a safe and sanitary manner when maneuvering through the kitchen area.
Properly performs all opening, running and closing Busser/Stocker side work.
Clear dirty plates, glasses, silverware, napkins, food and beverage debris from tables.
Clean all surfaces on tables within 5 minutes of guest departure.
Clean everything on tables and chairs and keep the floor area clean and free of debris.
Properly re-set dining room tables in accordance with the table top standard.
Inspect garbage to reduce loss of silverware.
Pick up and returns linen to the linen room.
Retrieve and properly stores service items, service ware and linen inventory orders from Stewarding and the Warehouse.
Maintain storage areas in an organized and sanitary fashion.
Follow all safety and sanitation rules, including lifting and carrying procedures, and report any discrepancies to management.
Communicate in a timely manner with management about all problems, questions and concerns.
Interact with guests with a friendly smile and helpful style.
Monitor tables closely and is attentive to guests needs.
Assist disabled guests and guests with special needs.
Unit Armorer and Shower/Laundry and Clothing Repair Specialist January 2008 to January 2011United States Army - Ft. Lee, VA
The unit armorer will maintain the physical security of the Arms Room, thereby ensuring the safety of all sensitive items stored inside.
The Armorer will allow only authorized persons into the Arms Room and prevent unauthorized entry.
Only authorized persons will be allowed to sign in or out Arms, Ammunition &Explosives.
The Armorer will ensure that monthly inventories and checks are conducted.
The Armorer will be school trained and have copies of certification of training in the Arms Room.
The Armorer will coordinate ammunition requests and turn-ins for training ranges.
Available during normal duty hours for routine business.
Available during off-duty hours for emergencies or special requirements.
The Armorer will only issue Arms, Ammunition &Explosives to authorized persons.
Only accept AA&E from authorized persons.
Alternate plans to maintain/store Arms, Ammunition &Explosives in the event that an Armorer is not available.
Maintain their own SOP regarding their own Arms, Ammunition &Explosives.
Receive bulk, individual, or organizational laundry Operate mobile laundry system, showerunits, light duty sewing machines and associated equipment Alter sizes, and repair uniforms and zippers Operate and maintain sewing, darning and button machines.
High School Diploma : 2007Miami Southridge Senior High School - Miami, FL, United States
Inspect, Inventory, laundry, Microsoft Office, Repairing, Professional and friendly, Careful and active listener, Multi-tasking, Troubleshooting, Customer Service, Problem-Solving. Organizational Skills