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Slot Technical Manager Resume Example

Resume Score: 60%

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SLOT TECHNICAL MANAGER
Professional Summary
OBJECTIVE To pursue a career using my techinical experience and management skills with possible advancement opportunities. PROFILE A self starter. I am a passionate leader with superb guest and employee relation skills, experienced training, and leading employee and management teams to increase profits and grow a business in any economic condition. Possess working knowledge of the slot management accounting systems (CDS Windows & IGT Advantage); computer skills include but not limited to Excel, Word, Crystal Reports and Event Monitor Reports. Highly creative and adaptable to a variety of people and situations. Strong organizational, interpersonal and communications skills. Detail- oriented and highly motivated. Adapt quickly to managerial changes. Evaluates facts and takes immediate action. Incisive decision maker and a proven problem solver. Over 19 years experience in Slots Technical Department including the opening of 5 casino properties. Extensive Experience in Slot Floor Layout, Design and Installation. Work well in a high- pressure environment. Strong training skills. Skilled with computer systems and software. Skilled at organizing complex projects, defining project priorities, and delegating tasks Skilled at encouraging others and developing rapport. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Skills
Work History
03/1999 to 06/2013
Slot Technical ManagerGoldstrike Casino and Resort – Robinsonville, MS.
  • Responsibilities included maintenance of 1500+ slot machines, coin testing, floor moves & analyst.
  • Extensive Experience in Slot Floor Layout, Design and Installation.
  • Work well in a high-pressure environment.
  • Strong training skills.
  • Skilled with computer systems and software.
  • Skilled at organizing complex projects, defining project priorities, and delegating tasks.
  • Skilled at encouraging others and developing rapport.
  • Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
  • Over saw the daily operations of the Slots Technical Department trained and managed 14+ Slot Technicians while achieving significant improvement to their productivity.
  • Successfully handled all communications with the Mississippi Gaming Control Board, including a vast knowledge of their Rules and Regulations.
  • Trained new hire technicians.
  • Instrumental in the installment of ATI Oasis Ticket In, Ticket Out using the Quickets System Ongoing Vendor relations pertaining to the installation, r.
  • Maintained 98% uptime on company networks through careful and preventative maintenance.
  • Set up equipment for 12 employees, including installing cables and hardware.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
05/1998 to 03/1999
Equipment Technician and Shipping/Receiving ClerFresenius Medical Care, Dialysis and Renal Servi – Memphis, TN.
  • Responsible for cleaning, repairing and maintaining of Kidney Dialysis.
  • Machines.
  • Measuring of chemicals, and troubleshooting of electronic board problems.
  • Responsible for all shipping, receiving, ordering.
  • and inventory of parts.
  • To uphold safety and health regulations.
  • in the clinic.
06/1996 to 12/1997
Service TechnicianMikohn Gaming Corporation – Gulfport, MS.
  • Install, repair and maintain signage with electronic meters.
  • Responsible.
  • for wiring, programming messages and troubleshooting problems within.
  • the wiring.
02/1993 to 06/1996
Lead Slot TechnicianGrand Casino Gulfport – Gulfport, MS.
  • Initially hired as a Slot Technician and quickly promoted to the Lead Slot Technician position based on energetic work effort and perfect attendance record.
  • As Lead Technician, responsible for analyzing numerous slot tracking records and repairing equipment problems.
  • Provide positive direction for Slot Technicians.
  • Generate work schedules, counsel and discipline when required.
  • Train newly assigned technicians and floor personnel.
  • Solve customer disputes in a courteous and professional manner.
  • Determine slot machine moves based on slot reports.
  • Assist in jackpot payoffs and hopper fills.
08/1992 to 02/1993
Lead Slot TechnicianBiloxi Belle Casino – Biloxi, MS.
  • Maintain supervisory control over slot technicians.
  • Developed duty schedules, provided technical training and supervised work and repair actions.
  • Regulated bench stock levels.
  • Coordinated slot machine moves with State Gaming.
  • Modified the slot floor layout through slot moves, to increase productivity and better utilize floor space.
  • Input slot machine data into computer based slot tracking system (EDT).
  • Troubleshoot and repaired electronic gaming devices (IGT, Sigma, Bally andMikohn Signs).
06/1988 to 08/1992
Field Technician SupervisorNational Corporation Partnership
  • Troubleshot and repaired various instrument and tracking circuit boards for NASA.
  • Ran cable lines and installed sophisticated computer systems.
  • Trained field technicians on board repair and component replacement.
  • Provided instruction on the use of numerous types of test equipment.
  • Evaluated field personnel on job competency.
Slot Mechanic
  • Service and repair slot machines and video games.
  • Program and repair all signs and meters.
  • Repair circuitry boards for the games.
  • Running various reports off the computer to conduct needed maintenance issues.
  • Evaluate machines which fail to hold approved percentages for evidence of cheating or mechanical malfunctions.
  • Remove games off floor and install new games to floor.
  • May perform repair and routine maintenance on all coin/currency processing equipment throughout the casino cage, slot cage, hard count, soft count whenever equipment problems or failure occurs.
Education
1996
Completed management, supervision and Certified Instructor Classes.: Business Management
University of Maryland - Las Vegas, Nevada
1982
Business Management Courses:
Florida State University -
  • Coursework in Computer Structure and Assembly
  • Coursework in Computer Networks
  • Coursework in Software Engineering and Database Systems
1979

School of Electronic Training - New Orleans, LA
  • Coursework in Computer Structure and Assembly
  • Coursework in Computer Networks
  • Coursework in Software Engineering and Database Systems
  • Continuing education in Business Management
1978

Marion Abremson Senior High - New Orleans, LA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Goldstrike Casino and Resort
  • Fresenius Medical Care, Dialysis and Renal Servi
  • Mikohn Gaming Corporation
  • Grand Casino Gulfport
  • Biloxi Belle Casino
  • National Corporation Partnership

School Attended

  • University of Maryland
  • Florida State University
  • School of Electronic Training
  • Marion Abremson Senior High

Job Titles Held:

  • Slot Technical Manager
  • Equipment Technician and Shipping/Receiving Cler
  • Service Technician
  • Lead Slot Technician
  • Field Technician Supervisor
  • Slot Mechanic

Degrees

  • Completed management, supervision and Certified Instructor Classes. : Business Management
    Business Management Courses :


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