OBJECTIVE To pursue a career using my techinical experience and management skills with possible advancement opportunities. PROFILE A self starter. I am a passionate leader with superb guest and employee relation skills, experienced training, and leading employee and management teams to increase profits and grow a business in any economic condition. Possess working knowledge of the slot management accounting systems (CDS Windows & IGT Advantage); computer skills include but not limited to Excel, Word, Crystal Reports and Event Monitor Reports. Highly creative and adaptable to a variety of people and situations. Strong organizational, interpersonal and communications skills. Detail- oriented and highly motivated. Adapt quickly to managerial changes. Evaluates facts and takes immediate action. Incisive decision maker and a proven problem solver. Over 19 years experience in Slots Technical Department including the opening of 5 casino properties. Extensive Experience in Slot Floor Layout, Design and Installation. Work well in a high- pressure environment. Strong training skills. Skilled with computer systems and software. Skilled at organizing complex projects, defining project priorities, and delegating tasks Skilled at encouraging others and developing rapport. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
03/1999 to 06/2013
Slot Technical ManagerGoldstrike Casino and Resort – Robinsonville, MS.
Responsibilities included maintenance of 1500+ slot machines, coin testing, floor moves & analyst.
Extensive Experience in Slot Floor Layout, Design and Installation.
Work well in a high-pressure environment.
Strong training skills.
Skilled with computer systems and software.
Skilled at organizing complex projects, defining project priorities, and delegating tasks.
Skilled at encouraging others and developing rapport.
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Over saw the daily operations of the Slots Technical Department trained and managed 14+ Slot Technicians while achieving significant improvement to their productivity.
Successfully handled all communications with the Mississippi Gaming Control Board, including a vast knowledge of their Rules and Regulations.
Trained new hire technicians.
Instrumental in the installment of ATI Oasis Ticket In, Ticket Out using the Quickets System Ongoing Vendor relations pertaining to the installation, r.
Maintained 98% uptime on company networks through careful and preventative maintenance.
Set up equipment for 12 employees, including installing cables and hardware.
Set up and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Trained both internal and off-site users in repairing and resolving recurring issues.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Ordered necessary supplies and parts to repair malfunctioning hardware.
05/1998 to 03/1999
Equipment Technician and Shipping/Receiving ClerFresenius Medical Care, Dialysis and Renal Servi – Memphis, TN.
Responsible for cleaning, repairing and maintaining of Kidney Dialysis.
Measuring of chemicals, and troubleshooting of electronic board problems.
Responsible for all shipping, receiving, ordering.
and inventory of parts.
To uphold safety and health regulations.
in the clinic.
06/1996 to 12/1997
Service TechnicianMikohn Gaming Corporation – Gulfport, MS.
Install, repair and maintain signage with electronic meters.
for wiring, programming messages and troubleshooting problems within.
02/1993 to 06/1996
Lead Slot TechnicianGrand Casino Gulfport – Gulfport, MS.
Initially hired as a Slot Technician and quickly promoted to the Lead Slot Technician position based on energetic work effort and perfect attendance record.
As Lead Technician, responsible for analyzing numerous slot tracking records and repairing equipment problems.
Provide positive direction for Slot Technicians.
Generate work schedules, counsel and discipline when required.
Train newly assigned technicians and floor personnel.
Solve customer disputes in a courteous and professional manner.
Determine slot machine moves based on slot reports.
Assist in jackpot payoffs and hopper fills.
08/1992 to 02/1993
Lead Slot TechnicianBiloxi Belle Casino – Biloxi, MS.
Maintain supervisory control over slot technicians.
Developed duty schedules, provided technical training and supervised work and repair actions.
Regulated bench stock levels.
Coordinated slot machine moves with State Gaming.
Modified the slot floor layout through slot moves, to increase productivity and better utilize floor space.
Input slot machine data into computer based slot tracking system (EDT).
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Companies Worked For:
Goldstrike Casino and Resort
Fresenius Medical Care, Dialysis and Renal Servi
Mikohn Gaming Corporation
Grand Casino Gulfport
Biloxi Belle Casino
National Corporation Partnership
University of Maryland
Florida State University
School of Electronic Training
Marion Abremson Senior High
Job Titles Held:
Slot Technical Manager
Equipment Technician and Shipping/Receiving Cler
Lead Slot Technician
Field Technician Supervisor
Completed management, supervision and Certified Instructor Classes. : Business Management Business Management Courses :
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