Motivated customer service specialist with over 6 years experience in a fast-paced, team-based environment. Friendly and enthusiastic individual who consistently meets customer service satisfaction goals.
Skills
Cash handling and management
People-oriented
Positive and friendly
Retail merchandising experience
Cash handling and management
Strong interpersonal skills
Strong conflict resolution skills
Fast learner
Easy to train
Outstanding customer service
Efficient and prompt
Excellent work ethic
Goal-oriented
Work History
Slot Supervisor , 09/2011 to 2016 Eldorado Resorts, Inc. – Reno, NV,
Supervise slot technicians, up to 6 at a time.
Handle customer disputes regarding slot machines.
Work closely with other departments, such as the cage, Security, and Floor Managers to deal with customer issues.
Pay out jackpots and handpays.
Fix machines when needed, such as paper fills and bill jams.
Use the casino computer to look up history on any tickets or bill history when necessary.
Look for suspicious activity in the casino and report it to security and the floor manager on duty. Write up incident reports when needed, due to customer disputes or if it's dealing with employees.
Make sure the slot techs stay busy during slow times, whether it be cleaning machines, or assiting housekeeping in picking up cups or trash.
Report any misconduct by employees to my manager and document it.
Work with other employees to make sure customer clothing orders get completed in a timely fashion.
Use computer to process orders and to organize design.
Operate sewing machines to have the designs embroidered on clothing.
Clean and organize my work area.
Report any issues with my manager.
Customer Service / Price Management , 01/2009 to 04/2010 Total Wine – Reston, VA,
Greet and assist customers.
Order products for customers using the store computer that we might have not had in stock.
Work closely with the back room employees to receive freight coming in, and stock items on the sales floor.
Utilize the back room computer to receive magazines, then stock them on the sales floor, and take the old magazines to the back room and have them returned.
Print out new price tags for products on the sales floor and tag them when necessary.
Remove any items that are discontinued.
Clean, organize and stock items on the sales floor.
Help out the other departments when they need it.
Report suspicious activity to the manager on duty.
Customer Service / Cashier, 06/2008 to 10/2008 Dara's Fast Lane – City, STATE,
Greet customers as they entered the store.
Perform cashier duties, such as cash, check, debit/credit card transactions.
Take count for my register at the end of my shift and turn in the report to my manager.
Stock and clean shelves.
Retail Salesperson / Cashier, 01/2007 to 05/2008 Vanderbilt's – City, STATE,
Greet and assist customers.
Ordered products for customers if we didn't have them in stock.
Organized the sales floor and back room during slow times.
Stocked the floor with new items when they come in on the freight trucks.
Work the cash register.
Processed cash, debit/credit card, and check transaction.
Handled customer returns when necessary.
Education
High School Diploma: , Expected in 2008 Wamego High School - Wamego, KS GPA:
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