Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Skilled Operational Excellence Manager/Six Sigma Leader with over 18 years of experience,  talented at improving Americas Region sites' performance through innovative integrated solutions. Offers thoughtful, comprehensive and constructive feedback to Site Leadership Team members to improve performance thru the development and implementation of strategic and tactical plans.   Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities. 
  • Master Black Belt 
  • Six Sigma Certifications
  • Lean Manufacturing Certifications
  • Process improvement strategies
  • Multi-site operations
  • Relationship building

  • Strategic planning
  • Client relationships
  • Change management
  • Great communication skills
  • Focus on deliverables and sustaining performance
Six Sigma Leader/ Operational Excellence Manager, 03/2009 to
Ols Hotels & ResortsSaint Louis, ,
Collaborated and coached in the design and  the execution of the revamp process of Operational Excellence program at assigned sites.  As example in Guayama Consumer Healthcare Site lead the implementation of Hoshin, Six Sigma and Pfizer Human Performance Programs thru trainings facilitation and projects' coaching,  that lead to over 90% of projects completed on time improving project delivery performance in 50% and key sites Balance Score Card Metric in 25%, which lead the site to be rewarded with the Silver Medal.     
Boosted Sites' efficiency through training facilitation and coaching sessions of Lean Tools, such as 5s at Analgesic and Dietary Raw Materials Laboratories, at Guayama Site, achieving a reduction of 64% in wastes related to movement/steps; Standard Work at API Laboratories for a 25% increase in schedule adherence; SMED at Encapsulation Process Vega Baja Site leading a 50% reduction in change over process. 
Developed and shared best practices across the sites, including implementation of Pfizer Human Performance Program, Hoshin Program, Six Sigma Program and Lean Tools. As an example of the impact of this efforts, the collaboration at Guayama Site for the PHP Program, lead to a reduction of 80% of Human errors deviations at Quality Labs. 
Monitored project schedules for over 20 Six Sigma projects at a time from different sites. 
 Developed cross-functional sites colleagues capabilities by  mentoring, coaching and/or training over 150 colleagues thru the network, in Six Sigma, including Master Black Belts,  Green Belts and Black Belts Candidates, leading to more than 60% certifications thru technical endorsements
Lead cross-functional teams for the execution of several Six Sigma Projects and facilitated critical investigations to assigned sites. Some examples of projects contributions are; Production Increase of Xanax 0.4 of 14%, Lead Time Reduction for Amlodipine Product lab testing process by 13 days, Improved Sertraline Cycle Time by reducing 17 hrs., and Reduction of  RIDS disposition Process from 90 days to 20 days.        The investigations thru Six Sigma DMAIC approach lead the identification of root cause within 24 hours avoiding compliance exposure investigations due to due date and backorder issues, such as for Zmax POS Spill Event and Gabapentin Production Event. 
Human Resources Manager, 03/2008 to 03/2009
Blevins, IncLiverpool, ,

Facilitated monthly meetings to develop strategies that would positively influence workplace relationships within the design of new organizational structure.
Supported more than 300 colleagues at all levels, including executive leadership.
Worked with senior-level management to create fair and consistent HR policies and procedures according the new Puerto Rico structure.
Created and modified  over 25 job descriptions within assigned functions.
Warehouse Manager, 03/2005 to 05/2006
SonocoWaynesville, NC,
Integrated the managerial process of Drug Product and Solvent Warehouse Services, achieving a head count reduction of 6 colleagues.   
Manufacturing Services Manager, 05/2002 to 03/2005
Ametek, Inc.Binghamton, NY,
Lead as Customer Manager Capital Project of $30MM for Manufacturing Area Facilities Improvement.
Developed and implemented Manufacturing Area Compliance Readiness for Quality GMP and Safety  by implementing action items tracking system. The efforts lead to 100% compliance. 
Master Production Scheduler, 04/2000 to 05/2002
PfizerCity, STATE,
Responsible for the production planning process for domestic and international markets for 5 products.
Lead a multidisciplinary team of  18 high performers for the implementation of ERP System. 
Technical Services/Industrial Enginner, 07/1999 to 04/2000
PfizerCity, STATE,
Collaborated with design, development and QA teams for product transfer processes of Dramamine, Detrol and Sumanirole.  
Coordinated and lead efforts across a large cross-functional team.
Ensured deliverables were within budget, on schedule and of superior quality.
Planned, coordinated and controlled product transfer activities. 
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Education and Training
Bachelor of Science: Industrial Engineer , Expected in 1997
Univeristy of Puerto Rico - Mayaguez, Puerto Rico
Master of Science: Engineering Management, Expected in 1999
Polytechnic University - Hato Rey, Puerto Rico
Specialized in Manufacturing and Construction Management
Ph.D.: Organization and Management, Expected in
Capella University - Minneapolis, Minnesota

Specialized in Leadership: In Progress

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School Attended

  • Univeristy of Puerto Rico
  • Polytechnic University
  • Capella University

Job Titles Held:

  • Six Sigma Leader/ Operational Excellence Manager
  • Human Resources Manager
  • Warehouse Manager
  • Manufacturing Services Manager
  • Master Production Scheduler
  • Technical Services/Industrial Enginner


  • Bachelor of Science
  • Master of Science
  • Ph.D.

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