site supervisor ceo resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive management experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patrons. Motivated to maintain customer satisfaction and contribute to community success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and exceeding customer service expectations.
Skills
Customer service management/professional
Opening/Closing Procedures
Sharp Problem Solver
Strong Organizational Skills
Cashing Handling Experience
Adaptive Team Player
Energetic Work Attitude
Business Operations
QuickBooks
Bookkeeping
Accounting
Invoicing
Budgeting
Staff Management
Quality Management
Work History
Site Supervisor/CEO, 12/2018 to Current Empowerment Academy & Beloved Community Charter Schools – Jersey City, NJ,
Supervise cleanliness of 20 facilities with 15+ Cleaning Crew Members for those facilities.
Execute business budget planning and administration, accounting functions, purchasing and monthly payroll
Evaluate suppliers to maintain cost controls and improve operations.
Create and submit monthly invoices for payments
Prepare bank deposits and maintain business services/complaints, and transaction reports.
Train and coach new and existing Cleaning Crew Members to minimize client complaints.
Enter income and expense details into business databases to track and allocate purchases
Adhere to regulatory OSHA policies and make changes as necessary to maintain 100% safe environment for Crew Members, customers, and clients.
Introduce new methods, practices and systems to improve cleaning efficiency.
Developed work schedules for team members to maximize shift coverage
Senior Recreation Customer Service Representative, 08/2015 to 10/2022 Town Of Holly Springs – City, STATE,
Manage Front Desk and Coffee Bar/Shop
Greeting visitors, answering questions, program registration, ticket sales, answering phones, solving customer issues, serving at Coffee Bar.
Hire, Train, Schedule and Supervise Front Desk Assistants. Establish and implement fronts desk standards. Create monthly staffing schedule and provide after-hours support on nights and weekends.
Facility Rentals
Manage all communication for interested renters, perform facility tours, communicate rental policies, execute rental contracts, collect payments, and process deposit refunds.
Purchase Supplies and maintain Inventory
Coffee Bar Supplies and all resale items, Office Supplies for staff and programs, Janitorial and Paper Products, and Uniforms
Building Maintenance and equipment
Maintain facility maintenance issues, and repairs, manage facility janitorial needs and staff, audio visual equipment for rentals, maintain classroom organization, etc.
Lead Camp Counselor/Care Counselor, 03/2008 to 08/2015 Town Of Holly Springs – City, STATE,
Led groups of up to 500 children safely through variety of camp activities.
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Worked with children of varying age, interest, skill and developmental levels.
Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
Supervised planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Followed established emergency procedures to enable best possible resolution of incidents.
School Bus Driver, 01/2009 to 06/2018 Wake County Public School System – City, STATE,
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Maintained North Carolina driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Oversaw safety transport of up to 80 students per trip to and from school daily
Education
Associate of Arts: Business Administration And Management, Expected in 05/2023 to Wake Technical Community College - Raleigh, NC GPA:
High School Diploma: , Expected in 05/2004 to Fuquay-Varina High School - Fuquay-varina, NC GPA:
Accomplishments
Customer Service/Facility Management
Created a rewards system for part-time staff to help improve staff retention and motivation.
Created new facility rental procedures/flyers to increase rental revenue
Created Facility Maintenance request/ tracking system to assist with facility maintenance request and repairs
Organized Front Desk to increase work flow and efficiency
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