Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Talented professional, offering solid credentials and strengths in management operations and data analysis. Jessica is dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes and operations.
Skills
Advanced training in Excel
Tableau
My SQL
Customer relations specialist
Dependable
Detail-oriented
Results-oriented
Management experience
Work History
04/2014 to 05/2017
Site SupervisorCaromont Health – Mcadenville, NC,
Provided monthly supplemental billing and monthly operations reports for
the account key contact, national service specialist, and the
integrated account manager.
Managed Cousins Properties office supplies.
Managed printer devices and wide-format equipment.
Printed and produced wide-format boards for Cousins Properties and Resolution Fitness.
Provided monthly variable billing.
Trained field service representatives on all site and copy center related activities.
09/2008 to 04/2014
Field Service RepresentativeCaci International Inc. – Birmingham, AL,
Supported clients through document management, mail room, and implementation assessments.
Worked on large client accounts, including Morgan Stanley, Coca-Cola, Equifax, Kroger, and Emory.
Maximized internal profitability as a member of the Scan Cart Project for the Subway and McDonalds divisions of Coke.
06/2007 to 06/2008
Communications Technician IIIntegrated Electrical Services, Inc. – Springville, UT,
Installed internet and cable systems throughout the North Dekalb County residential area; technical.
Identified, troubleshot, diagnosed, and effectively resolved system issues; pinpointed requirements and installed new equipment to achieve optimal usability.
07/2006 to 03/2007
Temporary employeeTemple University – PA, State,
Keyed and balanced freight invoices by using Excel for Federated Transportation.
Provided administrative assistance to Caldwell Banker in their condo and loft offices.
03/2006 to 05/2006
Licensed Agent RepresentativeMclaren Health Care – Grand Blanc, MI,
Sold Medicare Advantage Plans and long term care insurance to the senior market.
Called senior citizens in order to set up appointments in a one hundred percent commission pay structure
11/2005 to 04/2006
DistributorAmita Health – Macomb, MI,
Sold personal development material.
10/1998 to 10/2005
CourierFedEx – City, STATE,
Coordinated the retrieval and delivery of domestic and international packages; developed routes to maintain efficiency and timeliness, provided residential and commercial delivery services, safely operated vehicles, and ensured compliance with all standards.
Effectively managed the assigned route and delivered quality support.
1996 to 1998
Customer Service RepresentativeFedEx – City, STATE,
Oversaw and monitored the status of domestic packages throughout the FedEx system.
Analyzed, researched, and reconciled conflicts; minimized losses and complaints.
Answered a high-volume of incoming phone calls and coordinated new package pickups.
Provided world class customer service, calculated rate quotes, promoted shipping options, and responded to inquiries, questions or requests.
Education
Expected in 2010
Master of Science: Information Technology Florida Institute of Technology - Melbourne, FL GPA: Relevant Coursework: Accounting, Organizational Behavior, Project Management of Information Systems, Management of Software Systems, Computer Systems Administration, Information Systems, Database Systems Management, Advanced Management of Information Systems, and Global Technologies.
Expected in 1992
Bachelor of Science: Business Administration University of Kansas - Lawrence, KS GPA: Relevant Coursework: Financial & Managerial Accounting, Statistics, Finance, Marketing, Problems in General Management, Personnel Management, Quantitative Methods, Legal Aspects of Business, and Organizational Behavior.
Affiliations
Elder, New Birth Missionary Baptist Church
Executive Board Member (in college), Alpha Kappa Psi Business Fraternity
Certifications
Certification: Business Intelligence, July 2017-August 2017
Emory University - Atlanta, GA
The class encompassed techniques such as query generation, data
mining, data modeling and analysis, creation of dashboards and
visualization charts, and production of analytic reports. I received training in the use of products such as Excel, My SQL, and Tableau
to collect, extract, mine, analyze, visualize and present business data.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
