Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Talented professional, offering solid credentials and strengths in management operations and data analysis. Jessica is dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes and operations.
  • Advanced training in Excel
  • Tableau
  • My SQL
  • Customer relations specialist
  • Dependable
  • Detail-oriented
  • Results-oriented
  • Management experience
Work History
04/2014 to 05/2017
Site Supervisor Caromont Health Mcadenville, NC,
  • Provided monthly supplemental billing and monthly operations reports for the account key contact, national service specialist, and the integrated account manager.
  • Managed Cousins Properties office supplies.
  • Managed printer devices and wide-format equipment.
  • Printed and produced wide-format boards for Cousins Properties and Resolution Fitness.
  • Provided monthly variable billing.
  • Trained field service representatives on all site and copy center related activities.
09/2008 to 04/2014
Field Service Representative Caci International Inc. Birmingham, AL,
  • Supported clients through document management, mail room, and implementation assessments.
  • Worked on large client accounts, including Morgan Stanley, Coca-Cola, Equifax, Kroger, and Emory.
  • Maximized internal profitability as a member of the Scan Cart Project for the Subway and McDonalds divisions of Coke.
06/2007 to 06/2008
Communications Technician II Integrated Electrical Services, Inc. Springville, UT,
  • Installed internet and cable systems throughout the North Dekalb County residential area; technical.
  • Identified, troubleshot, diagnosed, and effectively resolved system issues; pinpointed requirements and installed new equipment to achieve optimal usability.
07/2006 to 03/2007
Temporary employee Temple University PA, State,
  • Keyed and balanced freight invoices by using Excel for Federated Transportation.
  • Provided administrative assistance to Caldwell Banker in their condo and loft offices.
03/2006 to 05/2006
Licensed Agent Representative Mclaren Health Care Grand Blanc, MI,
  • Sold Medicare Advantage Plans and long term care insurance to the senior market.
  • Called senior citizens in order to set up appointments in a one hundred percent commission pay structure
11/2005 to 04/2006
Distributor Amita Health Macomb, MI,
  • Sold personal development material.
10/1998 to 10/2005
Courier FedEx City, STATE,
  • Coordinated the retrieval and delivery of domestic and international packages; developed routes to maintain efficiency and timeliness, provided residential and commercial delivery services, safely operated vehicles, and ensured compliance with all standards.
  • Effectively managed the assigned route and delivered quality support.
1996 to 1998
Customer Service Representative FedEx City, STATE,
  • Oversaw and monitored the status of domestic packages throughout the FedEx system.
  • Analyzed, researched, and reconciled conflicts; minimized losses and complaints.
  • Answered a high-volume of incoming phone calls and coordinated new package pickups.
  • Provided world class customer service, calculated rate quotes, promoted shipping options, and responded to inquiries, questions or requests.
Expected in 2010
Master of Science: Information Technology
Florida Institute of Technology - Melbourne, FL
Relevant Coursework: Accounting, Organizational Behavior, Project Management of Information Systems, Management of Software Systems, Computer Systems Administration, Information Systems, Database Systems Management, Advanced Management of Information Systems, and Global Technologies.

Expected in 1992
Bachelor of Science: Business Administration
University of Kansas - Lawrence, KS
Relevant Coursework: Financial & Managerial Accounting, Statistics, Finance, Marketing, Problems in General Management, Personnel Management, Quantitative Methods, Legal Aspects of Business, and Organizational Behavior.

Elder, New Birth Missionary Baptist Church

Executive Board Member (in college), Alpha Kappa Psi Business Fraternity


Certification: Business Intelligence, July 2017-August 2017

Emory University - Atlanta, GA

The class encompassed techniques such as query generation, data mining, data modeling and analysis, creation of dashboards and visualization charts, and production of analytic reports. I received training in the use of products such as Excel, My SQL, and Tableau to collect, extract, mine, analyze, visualize and present business data.

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Resume Overview

School Attended

  • Florida Institute of Technology
  • University of Kansas

Job Titles Held:

  • Site Supervisor
  • Field Service Representative
  • Communications Technician II
  • Temporary employee
  • Licensed Agent Representative
  • Distributor
  • Courier
  • Customer Service Representative


  • Master of Science
  • Bachelor of Science

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