Site Reliability Engineer Iii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Self-directed and motivated automation engineer with 6+ years of experience who seeks to leverage and improve existing tools to streamline workflow processes by thinking outside of the box. 
  • Agile methodologies
  • CI/CD
  • Jenkins
  • Configuration Management
  • Puppet, Salt, Ansible
  • Red Hat Enterprise Linux server management
  • OpenStack
  • Shell Scripting
  • Python
  • JavaScript
Work History
01/2016 to Current
Site Reliability Engineer III Relx Group Santa Fe, NM,
  • Subject matter expert for Linux server patching and package management
  • Updated custom kernel building process to further automate it, reducing the time to production from 3 days to 3 hours
  • Continually updated Python patching application to mitigate downtime for customers and alert support teams to any errors
  • Brought entire hosting platform patching compliance to over 90% month-over-month
11/2013 to 01/2016
Hosting Operations Manager Go Daddy City, STATE,
  • Chosen to lead a new team to establish deployment automation for the Hosting organization
  • Implemented Scrum workflow to help improve delivery time of project work
  • Reduced configuration drift on over 1,600 hosting servers
  • Contributed to the development of a Python-based patch automation system
  • Brought patching compliance from near 0% to over 90% on shared hosting servers
10/2010 to 11/2013
Hosting Operations Manager Go Daddy City, STATE,
  • Led team in developing tools and automation to support customer servers under our management
  • Worked closely with front line support team to identify routine tasks for which my team would develop automated solutions
  • Created a UI for managing and utilizing tools to administer up to 1,500 servers
  • Implemented Puppet infrastructure to manage server and Nagios configuration, prior to company-wide adoption of Puppet
  • Provided top-tier support for customer issues brought up through our ticketing system, including troubleshooting qmail and SpamAssassin
05/2006 to 10/2010
Multiple Go Daddy City, STATE,
  • Started as sales and support representative
  • Promoted several times until reaching Administrator for Managed Hosting team
  • Provided tier 2 support for customer servers including qmail and SpamAssassin
Expected in
High School Diploma:
Waukee High School - Waukee, IA
Certifications and Training
  • Red Hat Certified Server Administrator - Current
  • Puppet Practitioner - PuppetLabs
  • Project Management - Interface Technical Training
  • Problem Solving - Koepner-Tregoe
  • Kanban

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Resume Strength

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Resume Overview

School Attended
  • Waukee High School
Job Titles Held:
  • Site Reliability Engineer III
  • Hosting Operations Manager
  • Hosting Operations Manager
  • Multiple
  • High School Diploma