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Site Deployment Supervisor Resume Example

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SITE DEPLOYMENT SUPERVISOR
Professional Summary
An effective manager with over 10 years of experience at building highly motivated, cross functional, diverse teams, in a fast-paced environment. Strengths include problem solving, customer service, along with excellent oral and written communication skills.
Skills
Work History
Site Deployment Supervisor Hewlett-Packard Company 01/2008 - 09/2014
  • Maintained proper handling of classified and sensitive unclassified data.
  • Mediated Daily Roundtable meetings with the Customer.
  • Created and distributed end of shift and site daily reports.
  • Monitor user reports and provide sweep team with up-to-date issues for resolution.
  • Assigned and delegated the supervision of contractor personnel assigned to site.
  • Manage the Site Deployment Schedule on a daily basis.
  • Streamlined the delivery and pick up of equipment by logistics during refresh life cycle.
  • Coached and mentored new staff members, including conducting performance reviews.
  • Restored data, operating systems, files, documents and drivers as needed.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved daily computer hardware and software, printing, installation, and e-mail issues.
NMCI Transition and Project Manager Electronic Data Systems - Camp Pendleton, CA 01/2003 - 01/2008
  • Led cross-functional initiative in developing new concepts to aid users to new network.
  • Strengthened company's business by leading implementation of NMCI worldwide Intranet.
  • Maintained high volumes of financial activity in a fast-paced, risk-based corporate environment.
  • Initiated ownership of accounting, forecasting and strategic supply planning.
  • Supervised a team of 6 area managers and 4 associates during five year transitional phase.
  • Accomplished all customer call guidelines including service levels, handle time and productivity.
  • Arranged touch point meetings between customers and internal vendors.
  • Developed client relationships and earned a reputation for exceeding service standard goals.
  • Transitioned over 23,000 users from old network to new NMCI network.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Coordinated meetings with department managers, sales managers, and engineering staff.
  • Assigned tasks to employees based on their competencies and specialties.
  • Led and managed resolution of all issues during project construction and commissioning phases.
  • Approved the planning, budgeting and direction of all construction projects.
  • Increased profits by developing, initiating, and managing NMCI initiatives.
  • Established and adjusted work procedures to meet production scheduled.
  • Completed key projects on time, on budget and with a high level of accuracy.
  • Updated daily schedules utilizing PMI methodologies.
Detachment Lead, Printer Lead SA-TECH - Port Hueneme, CA 01/2000 - 01/2003
  • Validated unresolved customer issues.
  • Represented strong leadership of customer support staff.
  • Implemented and designed site printer plan for 75 buildings.
  • Assisted with receptionist duties, file organization and research and development.
  • Gathered and analyzed data for reports and made recommendations based on findings.
  • Served as the main point of contact for printing, SLA's, and concern of customer printing needs.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Deployed over 300 printers to support new network.
  • Organized five detachment sites in preparation for network cutover.
  • Established long-term customer relationship through prompt and courteous service.
  • Chaired customer facing webinars, including developing relationships with vendors.
  • Supplied technical and customer service support by phone and in person.
  • Added user accounts, troubleshot issues, and monitored printer management system.
  • Produced bills of lading and updated shipment status information.
Systems Analyst DSIC-CACI - San Diego, CA 01/1997 - 01/2000
  • Provided ADP technical support to all West Coast TYCOM SNAP II ships in San Diego, Ca.
  • Guided Navy/USMC personnel to ensure integrity on 85 ships on the West Coast.
  • Served as the primary point of contact for incoming calls with company executives and experts.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Provided base level IT support to non-technical personnel within the business.
  • Demonstrated professionalism and courtesy with customers at all times.
Education
High School Diploma: First Colonial High - Virginia Beach, VA 1 1981
Southeastern Community College - Whiteville, NC 1 1982
COMPTIA Security St. Andrews Presbyterian College - Laurinburg, NC 1 1983
 COMPTIA Security
Skills
accounting, ADP, Attention to detail, budgeting, budget, Ca, computer hardware, hardware, contracts, client, customer service, customer support, delivery, direction, drivers, e-mail, fast, financial, forecasting, functional, Team building, leadership, logistics, managing, materials, meetings, MS Office, Navy, network, operating systems, performance reviews, personnel, pick, printer, printers, Project Management, receptionist, repairing, research, sales, San, SLA, strategic, supervision, Team player, technical support, phone
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Resume Overview

Companies Worked For:

  • Hewlett-Packard Company
  • Electronic Data Systems
  • SA-TECH
  • DSIC-CACI

School Attended

  • First Colonial High
  • Southeastern Community College
  • St. Andrews Presbyterian College

Job Titles Held:

  • Site Deployment Supervisor
  • NMCI Transition and Project Manager
  • Detachment Lead, Printer Lead
  • Systems Analyst

Degrees

  • High School Diploma :

    COMPTIA Security

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