An effective manager with over 10 years of experience at building highly motivated, cross functional, diverse teams, in a fast-paced environment. Strengths include problem solving, customer service, along with excellent oral and written communication skills.
Site Deployment SupervisorHewlett-Packard Company01/2008 - 09/2014
Maintained proper handling of classified and sensitive unclassified data.
Mediated Daily Roundtable meetings with the Customer.
Created and distributed end of shift and site daily reports.
Monitor user reports and provide sweep team with up-to-date issues for resolution.
Assigned and delegated the supervision of contractor personnel assigned to site.
Manage the Site Deployment Schedule on a daily basis.
Streamlined the delivery and pick up of equipment by logistics during refresh life cycle.
Coached and mentored new staff members, including conducting performance reviews.
Restored data, operating systems, files, documents and drivers as needed.
Trained both internal and off-site users in repairing and resolving recurring issues.
Resolved daily computer hardware and software, printing, installation, and e-mail issues.
NMCI Transition and Project ManagerElectronic Data Systems - Camp Pendleton, CA01/2003 - 01/2008
Led cross-functional initiative in developing new concepts to aid users to new network.
Strengthened company's business by leading implementation of NMCI worldwide Intranet.
Maintained high volumes of financial activity in a fast-paced, risk-based corporate environment.
Initiated ownership of accounting, forecasting and strategic supply planning.
Supervised a team of 6 area managers and 4 associates during five year transitional phase.
Accomplished all customer call guidelines including service levels, handle time and productivity.
Arranged touch point meetings between customers and internal vendors.
Developed client relationships and earned a reputation for exceeding service standard goals.
Transitioned over 23,000 users from old network to new NMCI network.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team.
Properly routed agreements, contracts and invoices through the signature process.
Coordinated meetings with department managers, sales managers, and engineering staff.
Assigned tasks to employees based on their competencies and specialties.
Led and managed resolution of all issues during project construction and commissioning phases.
Approved the planning, budgeting and direction of all construction projects.
Increased profits by developing, initiating, and managing NMCI initiatives.
Established and adjusted work procedures to meet production scheduled.
Completed key projects on time, on budget and with a high level of accuracy.