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Single Entry Point Supervisor Resume Example

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SINGLE ENTRY POINT SUPERVISOR
Professional Summary

Conscientious public servant skilled in translating organizational objectives into successful team outcomes through collaboration and performance improvement. Success in performance management to ensure staff productivity resulting in successful implementation of State directed benefits within allocation. Empowered individual looking to continue in Single Entry Point with Rocky Mountain Health Plans where I can contribute my academic excellence and practical experience.

Core Qualifications
  • Skilled at conflict resolution in hostile situations
  • Staff training and development
  • Contract negotiation/review/drafting
  • Client-focused
  • Complex problem-solving skills
  • Results-oriented
  • Excel in meeting organizational goals and objectives
  • Operations management
  • Strong grasp of policy and procedures
  • Intake services
  • Intake management
Experience
Single Entry Point Supervisor01/2015 to CurrentCompany NameCity, State
  • Monitoring, reviewing, and completing reports for continued compliance of the Single Entry Point agency with State rules and regulations
  • Supervising diverse staff covering 2 separate programs and administrative oversight for efficient day-to- day operations
  • Training new staff as well as maintaining core competencies of established case managers to ensure knowledge for the assessment and service plan of the elderly and disabled clients is imparted
  • Working with case managers conducting home visits to ensure that worker safety is maintained by increasing safety awareness in uncontrolled environments
  • Working with Options Counselors to build library of community resources and referrals designed to keep an individual independent in their community.

Social Worker07/2014 to 01/2015Company NameCity, State
  • Supported long term care residents and families with end-of-life counseling, crisis intervention, and resource management
  • Collaborated with multidisciplinary team to facilitate and coordinate resident care plans
  • Developed discharge plans for unskilled care for residents expressing desire to return to the community
  • Performed psychotropic assessments to identify barriers in patient ability to obtain or utilize medications and developed treatments plans to facilitate intake pre-screening process under direction of Social Worker
  • Developed workable solutions for recurring problems for individuals and families to ensure resident rights were met
  • Assessed patient and delivered comprehensive case management services
Adult Services Program Manager05/1996 to 06/2014Company NameCity, State
  • Oversaw fiscal gate keeping for admittance of long term care clients to Medicaid waiver programs
  • Monitored, reviewed, and completed reports for continued compliance of the Single Entry Point agency with State rules and regulations
  • Administered the contract for the Single Entry Point with Colorado Department of Health Care Policy & Financing
  • Developed, monitored, and approved the fiscal budget and ongoing expenditures for the three county Single Entry Point district to ensure monetary compliance
  • Managed the investigative work of caseworkers assigned to alleviate abuse and exploitation of at-risk adults
  • Maintained county compliance with State guidelines for eligibility determinations
  • Supervised diverse staff covering 4 separate programs and administrative for efficient day-to- day operations
  • Created highly regarded case manager safety awareness training for workers conducting home visits
  • Successfully implemented a Business Process Re-engineering project designed by Colorado Department of Human Services to increase efficiency of eligibility determinations for clients
  • Achieved 100% compliance for 12 consecutive months in Colorado-Statistics, performance metrics for Adult Protection, leading the State in that interim
Juvenile Probation Officer01/1995 to 03/1996Company NameCity, State
  • Assisted offenders in enrolling in treatment, counseling or community service programs
  • Prepared various behavior and incident reports
  • Coordinated meetings to liaise with community stakeholders, judges and law professionals
  • Analyzed program performance and improved reach of service by implementing corrective actions
  • Investigated cases, interviewed parents and offered to counsel in times of crises
Education
MBA: Business/Public Administration2013Adam's State UniversityCity, State
Bachelor of Arts: Counseling Psychology1995Mesa State CollegeCity, State
Additional Information

COMMUNITY SERVICE

  • Volunteer, The Abraham Connection Homeless Shelter, 2011-2013
  • Board Member and Past Chair, Delta County Senior Resource Council, 2009-2013
  • Advisory Committee, Delta-Montrose Home Health 2008- 2014
  • Regional Advisory Committee, Region 10, 2010-2013
  • Treasurer for Presbyterian Church of Delta, 2015-2016
References

Alison Brinkley, Marketing Abode Hospice and Home Health

(970) 316-7074

Tracy Martinez, Owner Touch of Care

(970) 874-6115

Eva Veitch, Community Living Services Director/Lead Ombudsman for Region 10

(970) 249-2436

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Resume Overview

School Attended

  • Adam's State University
  • Mesa State College

Job Titles Held:

  • Single Entry Point Supervisor
  • Social Worker
  • Adult Services Program Manager
  • Juvenile Probation Officer

Degrees

  • MBA : Business/Public Administration 2013
    Bachelor of Arts : Counseling Psychology 1995

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