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Signal Information Service NCO Resume Example

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SIGNAL INFORMATION SERVICE NCO
Summary

Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware. Motivated computer professional with more than eight years in computer installation, repair and maintenance. In which six of those years are active duty military and three years holding a supervisory position.

Highlights
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Computer diagnostics and repair
  • Advanced knowledge of Microsoft Office
  • Advanced knowledge of diagnostic techniques
  • Highly motivated
  • Organized
  • Customer service-focused
  • Resourceful
Accomplishments
  • Recipient of the "Army Achievement Medal" in 2009 for exemplary skill and professionalism during a Joint Readiness Training Center rotation as an Information Technology Analyst/Specialist.

  • Recipient of the "Hero of the Battlefield" Award in 2012 for successfully working several pay grades higher and displaying exceptional ability and competence.

  • Received the "Army Commendation Medal" in 2010, 2012, 2013 for outstanding performance as Communications Specialist, Senior LAN Manager and Signal Support Service NCO.

  • Ensured the Battalion's communications equipment maintained a 90% combat readiness rating greatly contributing to the success of steady state operations

  • Maintained 100% accountability of every piece of equipment turned in for repairs in excess of over $1,000,000

  • Accounted for the functionality of the Battalion S6 Help desk; completed over 1000 trouble tickets within a timely manner.
Experience
Signal Information Service NCO 02/2012 － 05/2013 United States Army Homestead, FL
  • Accounted for the functionality of the Battalion S6 Help Desk.
  • Prepared, implemented, conducted and supervised training classes for users on the Simple Key Loader, OPSEC, COMSEC procedures and Tactical Radios.
  • Trained Soldiers essential automations troubleshooting methods in order to ensure computer systems throughout the battalion were always operational.
  • Ensured COMSEC was picked up, accounted for and distributed throughout the battalion in order to securely communication throughout Battalion's battle-space.
  • Trained 90 Royal Jordanian Army Soldiers on Combat Net Radios to facilitate their Forward Operation Base security mission.
  • Supervised the unit level maintenance program for signal equipment.
  • Responsible for the training, health and welfare of one NCO and five Soldiers.
  • Accountable of over $1,000,000 worth of equipment turned in for repairs.
  • Directly responsible for managing the Battalion S6 Help Desk operations
Communications Specialist 02/2010 － 02/2012 United States Army Fort Campbell, KY
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Performed unit level maintenance of four types of Harris Radios.
  • Filled COMSEC into Guard Tower radios in order to communicate securely across the battlefield.
  • Repaired and reinstalled software on classified and unclassified systems such as MIRC, Transverse, Microsoft Office, Adobe Reader and Connect.
LAN Manager 03/2009 － 02/2010 United States Army Fort Campbell, KY
  • Deployed, installed, operated, and performed unit level maintenance of multi functional/multi user information processing systems.
  • Analyzed telecommunications information management needs, and requested logistical support and assisted in coordination of systems integration.
  • Configured information processing equipment into required operating configurations.
  • Troubleshot software using established debugging procedures.
  • Wrote and published the official Standard Operating Procedure (SOP) for Information Management and Telecommunications
Micro Systems Technician 01/2007 － 12/2007 Miami-Dade County Public Schools Homestead, FL
  • Installed motherboards, processors, RAM and graphics cards.
  • Created student/teacher training materials and procedures on how to operate computer systems.
  • Troubleshot hardware and software issues and resolved problems accurately and efficiently.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
  • Resolved technical issues for faculty and staff members in person, on the phone and through e-mail.
  • Coordinated hardware and software repair processes with outside vendors for Dell, HP and MAC Laptops.
Education
2012 Pre-Certification Course: EAGLE University - Security Plus Fort Campbell, KY, US
2011 Certification Course: EAGLE University - Command Post Node Fort Campbell, KY, US
2009 Leadership Course: NCO Academy - Warrior Leader's Course Fort Campbell, KY, US
2008 High School Diploma: South Dade Senior High School Homestead, FL, US
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Resume Overview

Companies Worked For:

  • United States Army
  • Miami-Dade County Public Schools

School Attended

  • EAGLE University
  • NCO Academy
  • South Dade Senior High School

Job Titles Held:

  • Signal Information Service NCO
  • Communications Specialist
  • LAN Manager
  • Micro Systems Technician

Degrees

  • 2012 Pre-Certification Course : EAGLE University - Security Plus
    2011 Certification Course : EAGLE University - Command Post Node
    2009 Leadership Course : NCO Academy - Warrior Leader's Course
    2008 High School Diploma : South Dade Senior High School

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