Shop Operations Manager Resume Example
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SHOP OPERATIONS MANAGER
Summary
Proven management capability focused on achieving success and increased productivity through improvements in operations and quality (ACE Associate, Six Sigma Black Belt certified) and safety. Lead cross-functional Operations Team into achieving ISO 9001:2000 registration without having direct authority over the team members. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Highlights
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Accomplishments
Recipient of Transition Reader product family from supplier (Rosslare)
Experience
Shop Operations Manager
September 2007 to CurrentIngersoll Rand － Kansas City , KS
September 2007 to CurrentIngersoll Rand － Kansas City , KS
- Formerly GE Security, acquired by United Technologies Corporation in 2010) Goal Name: FG Final Assembly VSM Goals (Role: Loop Owner) Drove kaizens to achieve VSM (value stream map) goals:
- Lead Time from 1.3 days to 0.16 (Goal 0.8 days) by reducing WIP
- Process Time from 53 min to 36.9 min (Goal 37 min) by eliminating bottlenecks
- Plant Final Assembly 30% Floor Space, Reduction (Sq ft) from 60000 to 48000 (Goal 48000)
- IFS Multiplex Workcell RTY from 89.3% to 93.8% (Goal 93%) Goal Name: Productivity & Service
- Lead and manage resources (53 Associates) to produce 49.8% of plant sales equivalent to $49.3MM
- Consistently achieved past due goal < 1="" day="" ($450k)="" at="" quarter="">
- Customer fulfillment rate improvement from 92% to > 95% (2012 average 96.3%)
- Assisted in the outsourcing/pitching of the Access 940 Reader product family which resulted in a $150K savings
- Assisted VCS model line implementation and improvements resulting in an 18% cycle time improvement (from 78 units in an 7.5 hour period to 95)
- Sponsored AWO (action workout) to increase capacity from 120 to 300 transition readers per shift Goal Name: Transfers of Work (TOW)
- Catcher for seven workcells towed from Tualatin, OR producing $7.9MM
- TOW completed on-time with minimum impact to Customer
- Recipient of Transition Reader product family from supplier (Rosslare)
- Past dues at the time of TOW were $282.3K in Aug decreased to $22.5K at end of 3Q09 Goal Name: People and EHS Culture
- Implemented "Safety Walk" schedule template (adopted by my peers) in order to promote EHS engagement and culture.
- Lead my hourly Team to win 7 out of 12 "Safety Cookie" awards
- During EHS Manager vacancy, initiated and submitted Carolina Star Application March 2011 (NC VPP equivalent)
- Key player in achieving Rising Star in 2011 and STAR in early 2012 (STAR ceremony June 2012)
Quality Assurance Manager
October 2003 to August 2007Aersale Corporation － Memphis , TN
October 2003 to August 2007Aersale Corporation － Memphis , TN
- Lead Operations Team into achieving ISO registration in April 2007- Audited processes, identified critical gaps and designed new corrective procedures to meet ISO 9001:2000 requirements.
- Responsible for maintaining and improving the quality assurance system for GE Security Hickory Operations to insure quality and reliability standards are met.
- UL third party ISO surveillance audit of QMS in Sept 2007 completed with no findings.
- Drove customer complaints to resolution working with cross functional Teams including manufacturing process engineers, design engineers, product managers, purchasing Team and manufacturing associates.
- Conducted Manufacturing Associate training regarding quality management system, soldering techniques and ESD control.
- Conducted Six Sigma Green Belt training for exempt employees in order to meet the GE training and examination requirements.
- Product assembly related customer quality issues reduced to 14 (37 in 2006, 64 in '05, 151 in '04).
- Assembly related returns with 1 year or less of service reduced to 1% of sales (2.4%-'06, 19%-'05, 25%-'04)
- Reduce manufacturing scrap 33% ($27.8K) favorable to 2007 budget
- Implemented FG functional audits of video products as an early warning system to improve customer out-of-box experience. Leading to manufacturing test improvements
- Implemented dock-to-stock qualification process
Lead the transition
February 2001 to October 2003Abb Ltd － Salt Lake City , UT
February 2001 to October 2003Abb Ltd － Salt Lake City , UT
- Charlottesville, VA
- Leading Black Belt for the GE Fanuc delivery performance span to customer request date, key business initiative project: - Implemented process to identify part shortages impacting delivery to customer request date - weekly rhythm to resolve. - Implemented process to identify aging items root causes and resolution, driving down overdue backlog. - Implemented process to address third party shipment delays impacting delivery to customer request date - weekly operating mechanism between Global Customer Care Center and vendor. - Lead the transition from GE Fanuc Six Sigma project tracking tool to GE Industrial Systems eProject database. Designed and created reports for Six Sigma Quality Leader to identify and track Six Sigma financial benefits and certification status.
- Mentor Six Sigma Green Belt projects
Customer Quality Engineer
March 1999 to February 2001GE Fanuc Automation － City , STATE
March 1999 to February 2001GE Fanuc Automation － City , STATE
- Lead to resolution PLC, CNC and OI customer complaints and communicated corrective actions to customers.
- Lead and facilitated cross-functional teams to resolve customer quality issues. Work with the PLC/CNC Hotline, Field Service Engineers, Manufacturing and Product Development to resolve issues with design, manufacturing and suppliers.
- Negotiated and facilitated customer retrofit programs while minimizing cost.
- Utilized Database systems for tracking and recording test analysis information on warranty and returned products.
- Facilitated and supported monthly customer conference calls. Including GE Fanuc offices in Europe, Asia, India and Latin America.
- Generated Monthly PLC, CNC and business quality reports.
- Monitored and responded to trends in PLC, CNC and OI Cost of Quality.
Military Experience
June 1985 to June 1989Company Name － City, State
United States Marine Corps (1985-1989) Non Commissioned Officer Leadership Course - Santa Ana, CA (1988)
Education
Master : Business Administration, 2003Averett University － City, State, US
Master Business Administration, Averett University, Charlottesville, VA
BS : Mathematics, 1985University of Puerto Rico － City, State, US
BS - Major: Mathematics, University of Puerto Rico, Rio Piedras, PR
Certifications
American Society for Quality Quality Manager (2004)
Certification Supervisory Certification Program (2013)
Special Star Team Member (2015)
GE Six Sigma Quality Black Belt
Major Programs & Training: ISO 9001 Lead Auditor (2006)
Languages
Fluent reading/writing Spanish
Affiliations
Special Star Team
Skills
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Resume Overview
School Attended
- Averett University
- University of Puerto Rico
Job Titles Held:
- Shop Operations Manager
- Quality Assurance Manager
- Lead the transition
- Customer Quality Engineer
Degrees
- Master : Business Administration , 2003
BS : Mathematics , 1985
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